Customer reviews of Chapellerie Traclet

1. I still have a bit of trouble finding what I'm looking for.
For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store.
2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.

Announced delivery time of 2 days, arrived after 8 days.

many choices

Lack of information about the quality of the caps (that's what I bought). With the STETSON brand, no surprises; for the others, leaves much to be desired!

The delivery and ordering times are not clear

I would like to exchange a hat that does not suit me. How should I proceed?

satisfactory, very good follow-up, fast delivery. However, there was a missing cork strip for hat reduction and the Colissimo delivery was done over the hedge within everyone's reach in the rain, the very well done packaging was not intended for that ....

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Packaging not very elegant or even unhygienic for a rather high-end product.
Delivery times not respected.

exorbitant delivery time - quality of the hat good without being really excellent

when I placed my order, I was entitled to a few cents gift that I wanted to turn into two additional cork strips.
You told me by phone to specify it in a special box, which I did, but alas upon arrival of the package....nothing but the two ordered and paid for.
Too bad it was almost a 100% without fault

Nothing to say about the hat, just the hat box was damaged upon arrival... Too bad.

a slightly thicker envelope would have sufficed
Box too big (ecology!)

out of three items only one was as expected

Many choices but navigating among the different items was not easy. Difficult to find an item we liked previously, for example.

Good reception but no announcement or follow-up since the order, having no idea if the package had left, in transit and when it would arrive.

the quality of manufacturing corresponds to the request, the quality/price ratio is good. However, the delivery time announced on the product does not correspond to reality: announced 3 weeks... product delivered 6 weeks!!! this service seriously needs improvement!!! I could not use my hat in time (I had an important event)

package received late, no response to my email, first and last order with them.

VERY PRACTICAL!

I had to pay a customs fee of 20 Swiss francs which greatly increases the purchase ...... can you have agreements with Switzerland?

I returned my order because I realized that size 56 was too big and I want you to replace it with size 55

When clicking on men's caps, you end up with women's caps. Men's and women's caps are mixed and even if they are unisex caps, it is not always indicated.

Your product is very good and you shipped it in a good time. But the means of transport was fatal. You assure the international customer that they will receive their package within 72 hours. After three days, a week, one starts to worry. We check Collisimo, but the only information we find is "Your package has left France" ..... what does that mean? After three weeks we know nothing, we have no way to track it ... Has the package been lost? How can we follow it? What to do? Well, finally after almost 4 weeks my caps finally arrived without problem. But wouldn't it be better for the customer to know that delivery will take 4 weeks, avoiding all the stress of not knowing after three days? Be honest with the customer and tell them that the package will take three to four weeks and then let them choose whether to proceed with the purchase .... but do not promise a delivery time that you are not capable of guaranteeing. It would avoid a lot of worries......
I would have just as well bought the caps, knowing that the package would take three to four weeks, and that would have spared me the worry of wondering if my package was lost.
Thank you

Order remained pending for a week.
Phone reception for complaints at the limit of courtesy, but notable efforts to make up for the delay.

The hat is great, but still a lot of time for delivery!

The site is not bad

I ordered two hats, one is perfect, the other is already a bit dirty, dusty, and the band is already coming off. Since I was leaving on vacation the next day, I didn't return it. Plus, the shipping of the package is slow, I had to call

tR7S GOOD R2ACTIVITY - CLEAR SITE

Hat ordered on September 17, arrived on November 16 in a damaged hat box.
This is my second order, fortunately the first one went well.

fast

when a size does not match the standard, it must be returned at our expense for another model costing the customer 16.40 euros, this is not normal!!

Great product, but I am asked to order a size up from my shoe size. Upon arrival, the hat is one size too big, and the exchange costs are on me... Not happy!

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Delivery delayed + Merchandise slightly damaged during or before transport (?)

To recommend. Impeccable delivery and deadlines respected.

clear and simple site

Too much delay in delivery.

the package arrived completely crushed

good hat shop but accessories a bit 'cheap'

average