Customer reviews of Chapellerie Traclet

Everything is marked available on the site but 3 weeks wait to receive my order ... and no information from the site. So for my part: communication to improve!!!

see order content

Surely, a unclear step since I was sure I ordered in white and not in beige.

THE REQUESTED COLOR WAS ANTHRACITE. YOU SENT ME A BLUE CAP. IMPROVE THE VERIFICATION SERVICE

My first order: perfect. My second order for the same product in 60 cm the color is not the one requested. I wanted anthracite you sent me a blue one. The verification service needs to be improved.

Good site with well-detailed products, however an error occurred in my order, I received a Joes Pignappa brown cap - Stetson ref 1990 instead of a Joes brown Stetson cap ref 340 (in leather with a perforated back part).
However, to avoid various formalities for a return, I decided to keep it since it suited me and I had hesitated with this one (being at the same price as the other at the time of purchase if my memory serves me right which is no longer the case today).
I think I will order again on this site because this cap remains a good product and the delivery was made quickly in careful packaging, only next time I will contact the store directly to be sure there are no errors in my order.
I hope to be able to give 5 stars to the site during my next order.

a choice, a correct quality-price ratio, the delivery was not to the home (which is a shame) and one of the boxes was damaged during transport (without affecting the product).

you sent an email saying that my order did not go through and I restarted the order thinking that the first one had not gone through: result 2 same articles ordered and especially billed

inform the customer about the actual delivery time

The products are of good quality and delivery is fast. But disappointed by the carrier who throws the packages over the fence...

Hats should be worn to give a better preview of the product.

delivery too slow

The product does not exactly match what I am looking for

Order taking and shipping were perfect.
The problem is the delivery which arrived at a center instead of the office as requested.
The delivery person claims that we were closed, which is false.
So very good for Traclet itself, but bad for the delivery person.

As can happen, the delivered hat is not the right size for me. I find it very unfair to have to pay out of my pocket for the return shipping, having already paid for the initial shipping. This does not happen on any other site that I know of and seems very anti-commercial to me.

I waited more than 72 hours to receive my order.

The notifications following the order contain many errors: no date, no summary of the products, link to Colissimo not working (tracking code incorrectly filled in automatically)

bla bla

delay in delivery

I had to send several messages before getting satisfaction
delivery time abnormally long

good site

Unfinished wood, therefore rough on one of the edges of the enlarger.

Good

Delay in delivery, poor tracking

Delivery times a bit long.

In my opinion, certain models like the sailor caps, for example, are not well cut and fit either too large or too small compared to a size that does not change for me since I am bald... One cannot spend their time on package invoices and returns. Until now, I had not had any issues with Traclet and I used to go there willingly; now I hesitate. The black sailor cap that I bought recently is quite happy to meet my ears to stop its irresistible descent towards my eyes.

Very good when the product is in stock. Efficiency, speed, quality of packaging. However, if the product is not in stock, I doubt that the information on availability is effective, so I found myself forced to order the unavailable product in my size from a competing site

pleasant site

Good site

good presentation

The site is not bad

order processed quickly
very clear site

Well-made site but it would be good to always note the country of manufacture on the product technical sheet. As a holder of several hats, I was able to compare the 'made in China' with other manufacturing origins and the difference in quality is really significant... the finish, the seams, and the shaping of the hat are rarely up to par. Too bad.
Best regards.

Good for the delivery time, and handling of the order. A small downside when I received the package and saw the price of the hat, I expected a different quality of packaging and presentation because I had to clean the hat which was filled with small cardboard particles and lint. A small cover would have been appropriate.

The site is not always easy to use. I preferred the old one, even if it was less elegant.
The details of the proposed items are insufficient, sometimes incoherent.

the site is not bad. I had made a mistake on the size and the Traclet company changed it for me quickly and without any problem.
Good on negotiation, on delivery but the product disappoints me

Good store, very difficult products to find elsewhere. No issues during the order. However, the sizes do not necessarily match.

the site is quite good.

delivery deadline not respected

average service