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Rating: 3 out of 5
excellent product but received after 2 months of waiting.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
??? product not received...
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B
Rating: 3 out of 5
The keyword search is not the most relevant, especially for finding XXL size products or 63cm and more.
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V
Rating: 3 out of 5
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
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P
Rating: 3 out of 5
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
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D
Rating: 3 out of 5
Very good site; unfortunately many hats are not available.
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C
Rating: 3 out of 5
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
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B
Rating: 3 out of 5
The promise of fast delivery is a lure. I had to call to know the delays... the product was awaiting restocking. To get the products I needed, I had to modify my order.
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P
Rating: 3 out of 5
on the seller's site, the hat I ordered supposedly came from Italy. However, when I received it, surprisingly, it is made in CHINA. Moreover, it is a size 58 and I needed a 56 head size, there you go!
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M
Rating: 3 out of 5
Beautiful hat but a 2-month delay to receive it...
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P
Rating: 3 out of 5
Very fast and careful shipping. Large selection. The only downside: the cotton beanie article is smaller than expected for a 'one size fits all'. The photograph of the article worn is not realistic on an 'adult head'; the beanie is neither as large nor as stretchy as it appears in the photo.
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J
Rating: 3 out of 5
a bit light and not very warm., the waterproofing has not yet been tested.
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M
Rating: 3 out of 5
Average quality. Returns are at your expense
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F
Rating: 3 out of 5
I received an item that was not the correct product for a first order, I am disappointed so I requested a refund
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H
Rating: 3 out of 5
The delivery went well, fast and the relay point is next to my house.
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C
Rating: 3 out of 5
Simply that I did not receive the notice regarding the availability of my package. I went there just in case, to be told that it had arrived.
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B
Rating: 3 out of 5
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
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A
Rating: 3 out of 5
No idea, still nothing received...
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F
Rating: 3 out of 5
Moderately satisfied. I wear size 56, I have a hat size 57. It floats when I shake my head. The same one bought from one of your competitors is thicker and is the requested size.
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E
Rating: 3 out of 5
Order tracking is not optimal
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M
Rating: 3 out of 5
Beautiful quality chapka but received after the holidays!!!! When I placed the order, nothing was specified regarding the availability of the product... Size a bit tight...
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Y
Rating: 3 out of 5
Dissatisfaction related to delivery, see below.
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J
Rating: 3 out of 5
Difficult site to navigate. A better fluidity would be welcome.
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Á
Rating: 3 out of 5
The delivery took longer than expected. It was assured that the delivery would arrive within 48 or 72 hours, but it arrived on the sixth day
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C
Rating: 3 out of 5
Shipping error, fortunately the customer service is responsive
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M
Rating: 3 out of 5
Good choice
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L
Rating: 3 out of 5
Here is what I can tell you about my purchase. I ordered a navy blue headband Haute Savoie that I received according to this order but the hat was supposed to be navy blue with Haute Savoie embroidery as well but I received a white hat. I will keep it to give as a gift but I regret this mistake.
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R
Rating: 3 out of 5
The presentation photos on the site do not show that the underside of the brim is dark khaki. Too bad, I probably wouldn't have chosen this model if I had known about this particularity
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F
Rating: 3 out of 5
Nothing to report and in accordance with commitments
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O
Rating: 3 out of 5
Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.
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B
Rating: 3 out of 5
Delivery times longer than those announced. Poorly fixed hat for a €400 hat.
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F
Rating: 3 out of 5
Duckbill cap S/M - 54-57 cm. (+) Very interesting price / Good material composition. (-) Only if your head circumference is 56,57cm. If not, then get yourself another headgear that fits your exact head size because this one is not adjustable!
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M
Rating: 3 out of 5
The size of the beret is good, the quality seems satisfactory but the hat itself lacks volume
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S
Rating: 3 out of 5
Hello, Delivery service to be reviewed.
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N
Rating: 3 out of 5
I explain further down why I rate it as 'average'
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C
Rating: 3 out of 5
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
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G
Rating: 3 out of 5
Disappointing product
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S
Rating: 3 out of 5
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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C
Rating: 3 out of 5
Order delivered very late, which is a shame, it was for a birthday. Very nice items
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T
Rating: 3 out of 5
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model
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