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Rating: 3 out of 5
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersJ
Rating: 3 out of 5
impossible to find on the site the oil to maintain an oiled cotton hat, I am very disappointed because to maintain my hat
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R
Rating: 3 out of 5
When the delivery time is long, it would be important to regularly reassure the customer about the situation, for example by sending an email once a week.
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F
Rating: 3 out of 5
A review was requested before receiving the product. Delivery a bit long.
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N
Rating: 3 out of 5
Xxxx
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H
Rating: 3 out of 5
The 'Head Reducer' arrived in two days. A small strip of soft fabric surrounding foam. The installation is not obvious even with the video that does not cover all situations. Product reducing the hat size by 1.5 pt, effective therefore, but tricky with double-sided tape. Personally, I had the band sewn. Count 15€ with shipping.
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J
Rating: 3 out of 5
The cap is poorly represented in the photo, it's a shame. Taking several angles would be a good idea.
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G
Rating: 3 out of 5
Too long wait, dull color
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J
Rating: 3 out of 5
The site is fine for ordering different hats.
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R
Rating: 3 out of 5
Deadline respected.
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S
Rating: 3 out of 5
Disappointed by the quality
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J
Rating: 3 out of 5
I regret that the chapka is not made in France by your workshop
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J
Rating: 3 out of 5
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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D
Rating: 3 out of 5
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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P
Rating: 3 out of 5
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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M
Rating: 3 out of 5
Rather satisfied, very good responsiveness in message exchanges
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G
Rating: 3 out of 5
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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S
Rating: 3 out of 5
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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C
Rating: 3 out of 5
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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C
Rating: 3 out of 5
Nothing to report.
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V
Rating: 3 out of 5
Difficult to find returns
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A
Rating: 3 out of 5
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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F
Rating: 3 out of 5
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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G
Rating: 3 out of 5
Delivery was done correctly. Elegant hat.
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H
Rating: 3 out of 5
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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K
Rating: 3 out of 5
For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.
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C
Rating: 3 out of 5
Package poorly sealed, opened!!!
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R
Rating: 3 out of 5
Poorly sewn between the two parts
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Y
Rating: 3 out of 5
In relation to the price, I find that the finish is really not up to par, the gold-colored buckle must have been spray-painted and the person put their fingers on it before it dried, so there are fingerprints on the buckle, also the velvet around the cap is really poorly placed
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M
Rating: 3 out of 5
The retaining cord of the bob is unstitched on one side
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M
Rating: 3 out of 5
The delivery time is not respected (3-4 weeks). The order was only delivered after more than 6 weeks of waiting. Moreover, Traclet could have sent me a message warning me that the delay would be extended. The site only reacted after my complaint after more than 4 weeks of waiting.
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K
Rating: 3 out of 5
Fast delivery
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E
Rating: 3 out of 5
The strap that allows you to reduce the head size does not work, it does not hook, and many pieces of straw stick out.
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C
Rating: 3 out of 5
The ordered hat is in accordance with the description on the site. It is of very good quality, nothing to complain about on that side. The site deserves to be improved, certainly, it presents the items well but back and forth are necessary to select several items before making a choice (I put the selected items in the cart and after making my choice I deleted the others) I do not regret my purchase and I recommend this merchant.
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A
Rating: 3 out of 5
Package still not delivered. More than 2 weeks... The delivery person didn't even ring the doorbell!
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F
Rating: 3 out of 5
Disappointed with the item and the quality/price ratio
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C
Rating: 3 out of 5
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
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T
Rating: 3 out of 5
Small defect on the received hat
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A
Rating: 3 out of 5
The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.
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A
Rating: 3 out of 5
Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time
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