Customer reviews of Chapellerie Traclet

Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...

Cap of quite good quality. The delivery time and communication are, however, major weaknesses.

Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.

The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.

This is not a French product.

Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...

Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.

Very difficult to find the right product

very long delays despite quick payment

too long delay

Difficult to assess the quality of some products, but that's the nature (and risk) of mail order.

Package arrived completely smashed and dropped in the mailbox. Very disappointed with the packaging and delivery

Disappointed by the very average quality of the cap

Everything is fine. A bit disappointed by the size of the text. Written too small

Beret OK but the inner lining is a different color from the photo on the site (black instead of green).

For a few months, general quality has decreased.

As usual, very satisfied with the products and the prompt delivery. Thank you.

Correct. Too bad that returns are at the customer's expense!

average quality product

serious fast delivery

Very good store with a wide selection of quality caps. Very good customer service. The only downside is that returns and exchanges are at the customer's expense, which is a big inconvenience. Too bad.

Small quality for me.

I did not receive the right color, very disappointed.

serious site, but for my part, since the hat did not fit me, I had to return it, at my expense of course; 8 euros anyway, and for hats of this quality, trying them on is essential, that's why I would have liked to have at least one free return! otherwise quick refund!

No problem with the order or delivery. I regret that the hats are not presented on a real person to see the result.

The delivery time was a bit long

Sometimes delicate use when searching for an item (but maybe that's just me)

Satisfied more or less with my second product and the delivery

The product is of good quality, conforms to the photos, fast delivery. The only problem is that I am bald and the size guide is made for heads with hair. So the one I ordered is too big for me.

Nothing to report regarding the product. However, the delivery by Colissimo was quite deplorable. 48h max announced for delivery, the package tracking indicated delivery on Friday, then stated "delivery at the earliest". Later on Saturday morning, the tracking indicated "delivery Monday" but ultimately the delivery took place Saturday afternoon. Deplorable and not professional at all.

I ordered a beanie, it arrived on time, that is to say very quickly. However, disappointment upon receipt as there is no label indicating French origin, nor washing instructions. No label at all, the invoice does not indicate any address. I am almost wondering if this is not a scam, a beanie that I could have gotten for €6 on Amazon!

The products are perfect, but the transport of the package by the Post was not satisfactory.

When going to the site, one expects something good given the price as well. After receiving the product and having handled it, I am disappointed. I thought I would receive better quality ....

Practically a month delay between the acknowledgment of receipt of my order and the delivery without any news. In communication, you could do better!

I had to call back, my order being forgotten..... and the delivery was made late to a pickup point not chosen, further away from my home.

For now, I haven't had any luck, I should have taken a screenshot of my order... the model and size being incorrect... the return will be at my expense.. and I am certain of my order for a brown herringbone Irish cap (as stated on the order form) in size 59 L... and I receive a Chinese one in XXL... the return costs at my expense... I am frustrated... I don't have PayPal... I hope to receive my ordered cap, crossing my fingers that there won't be endless delays... Thank you in advance...

Nice hats, size not perfect.

Problems with returning the hat due to the size not being suitable. Insufficient return information. Hat poorly protected in its packaging.

I ordered 2 hats: 1 available immediately, the other available in 15 days. Not having received the first hat about a week after my order or any information, I sent an email to Traclet. I was told that their principle was to make only one shipment but, if I wished, they could send me the available hat immediately. Concerned about the preservation of our planet, I obviously chose to wait for the 2nd hat to also be available to make only one shipment. This was done within the announced deadlines and I am very satisfied. The purpose of this review is simply to advise Traclet to inform the customer, as soon as an order like mine is placed, that the delivery will be grouped. This will avoid unnecessary questioning about the fate of their order and wasting time contacting the seller. In any case, despite this small remark, I am very satisfied with the hats (2nd order) and the services of Traclet. No hard feelings.

The hat is of good quality. However, it is a lighter brown than in the advertising photo and the one I bought last autumn from Traclet.. I am a bit disappointed because dark brown is classier.