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Rating: 3 out of 5
Purchase made for a gift
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
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Rating: 3 out of 5
The order went well except that I asked a question but I still have no answer
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Rating: 3 out of 5
Site unclear
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Rating: 3 out of 5
delivery time too long 1 month and a half
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Rating: 3 out of 5
well received
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Rating: 3 out of 5
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
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Rating: 3 out of 5
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
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Rating: 3 out of 5
I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.
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Rating: 3 out of 5
Very fast delivery. Navigation on the site is fine.
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Rating: 3 out of 5
The product matches the price otherwise nothing to complain about
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Rating: 3 out of 5
The filters are not effective enough
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Rating: 3 out of 5
Not received yet
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Rating: 3 out of 5
delivery time announced on the site not respected. I had to contact the company after 3 weeks of waiting to get information. The shipment was made quickly afterwards.
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Rating: 3 out of 5
I was really disappointed to see that the velvet ribbon was missing around the Breton hat, not buckled does not mean that the ribbon is missing...? I paid a certain amount for a very simple hat... If by chance you could send me a ribbon I would be really grateful, if possible. Regards
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Rating: 3 out of 5
Not very good quality but very fast shipping
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Rating: 3 out of 5
I really like the hat, the color, but in one size, I find it a bit small for me
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Rating: 3 out of 5
Good, but it lacks a strap in case of wind
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Rating: 3 out of 5
3 to 5 weeks announced, 8 weeks in total.....could not use it for the show
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Rating: 3 out of 5
the product is excellent but horror of the delivery
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Rating: 3 out of 5
Quick response and very good products
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Rating: 3 out of 5
I was very surprised and disappointed by the very bright color, I thought I was ordering a mustard yellow (it appears like that on the site) and ended up with a very bright yellow that did not match the color of the costume. It would be important to specify this on the site, this is the first time I notice such a color discrepancy, I have often ordered from you.
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Rating: 3 out of 5
I asked if the product was suitable for a head size of 57cm and for my large surface this is really very very tight. Moreover, the hook at the back of the cap is now off-center since it is stretched to the maximum. It was meant to be a gift... My son is sad. Otherwise, the product was delivered quickly and was well packaged so that it did not suffer from the inconveniences of travel. Have a good day
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Rating: 3 out of 5
Small problem. I had ordered a pair of BROWN suspenders, it arrived BLACK, which I do not need. The other pair, Navy, is correct. What should I do?
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Rating: 3 out of 5
There is a lack of color on a feather in places, delivery in a box with white paper on top and bottom, I would have appreciated a hat box, considering the price
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Rating: 3 out of 5
packaging destroyed.
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Rating: 3 out of 5
6 weeks delay... way too long.
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Rating: 3 out of 5
The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!
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Rating: 3 out of 5
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
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Poorly wrapped? Already stained before?
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Rating: 3 out of 5
For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!
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Rating: 3 out of 5
Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.
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Rating: 3 out of 5
The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.
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Rating: 3 out of 5
I modified it a bit because I didn't like it too much (too stiff)
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Rating: 3 out of 5
The photo of the hat is very flattering compared to reality. Disappointed
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Rating: 3 out of 5
There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?
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Rating: 3 out of 5
I didn't imagine the texture to be so soft, which prevents a good fit on the head.
A bit disappointed
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A bit disappointed
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Rating: 3 out of 5
Complies with description
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Rating: 3 out of 5
Quality product. The delivery conditions leave little choice and remain excessive.
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Rating: 3 out of 5
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Rating: 3 out of 5
Navigation and delivery are OK, but your comment
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Rating: 3 out of 5
The item is compliant but the delivery was a bit disrupted.
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