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Rating: 3 out of 5
I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
The mobile version is not very practical. Moreover, it would be good to be able to use multiple filters during the search, including the origin of the product, the materials used, and the different attributes (waterproof, warm, etc.).
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A
Rating: 3 out of 5
I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.
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A
Rating: 3 out of 5
The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;
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A
Rating: 3 out of 5
Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985
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Response from Chapellerie Traclet
Hello
please excuse us for this delay independent of our will since it is not us who do the delivery but the service you chose in this case the postal services by colissimo.
According to tracking 6A27852657985, the package will be delivered to you today by colissimo.
Best regards
Traclet sebastien
please excuse us for this delay independent of our will since it is not us who do the delivery but the service you chose in this case the postal services by colissimo.
According to tracking 6A27852657985, the package will be delivered to you today by colissimo.
Best regards
Traclet sebastien
A
Rating: 3 out of 5
The manufacturing and thus delivery time was particularly very long
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A
Rating: 3 out of 5
Product compliant, order preparation to be reviewed
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A
Rating: 3 out of 5
Delivery quite long but due to stock shortage
However, while my size is indeed 59
and I ordered the 58/59 it is too big
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However, while my size is indeed 59
and I ordered the 58/59 it is too big
A
Rating: 3 out of 5
Easy purchase, relatively fast delivery.
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A
Rating: 3 out of 5
Deadline not respected compared to the announced deadline
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A
Rating: 3 out of 5
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
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A
Rating: 3 out of 5
Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.
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A
Rating: 3 out of 5
Overall, I appreciate this site. But regarding this order, it is not the color I wanted. I will still keep it, but disappointed.
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A
Rating: 3 out of 5
No possibility to find the sought-after caps directly by size and available.
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A
Rating: 3 out of 5
Finishing needs to be reviewed.
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A
Rating: 3 out of 5
Well-made site but not explicit enough.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you indicate the type of explanation that is missing so we can see if we can provide them to better satisfy you. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Good but I had to reach out because the shipment was somewhat delayed. Best regards.
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A
Rating: 3 out of 5
I rated it average due to the delivery delay; if I order suspenders, it's out of necessity. Otherwise, good item matching my request.
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A
Rating: 3 out of 5
Site okay cool
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A
Rating: 3 out of 5
The announced deadline of 3 weeks was largely exceeded. I had to call twice. But the responsiveness on the phone was satisfactory.
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A
Rating: 3 out of 5
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
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A
Rating: 3 out of 5
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
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A
Rating: 3 out of 5
I would have liked a better-adapted packaging because one of the hats has a 'crumpled' brim.
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A
Rating: 3 out of 5
Product conforms to my request.
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A
Rating: 3 out of 5
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
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A
Rating: 3 out of 5
Order processing is way too long. No acknowledgment of receipt of payment.
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Response from Chapellerie Traclet
Hello, we understand your impatience to receive our product, but it takes time when we do not have it in stock for our embroiderer to make it for you. For tracking and payment emails, it was sent to your email: Payment accepted 28/05/2023 13:32:51. We hope the product gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Rating: 3 out of 5
The 'plastic' look of the hat is not very classy; I expected a fabric hat..
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A
Rating: 3 out of 5
Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.
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A
Rating: 3 out of 5
Announced for Saturday the 27th but distribution on Saturday!
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A
Rating: 3 out of 5
Somewhat satisfied. Delivery times were long (no information regarding waiting time), and delivery was postponed without reason even though I had taken the day off expressly. Finally, I had to pay fees for delivery (13 euros import fees), fees that are not clearly stated when purchasing even though I am already paying delivery fees.
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A
Rating: 3 out of 5
Review delivery time!
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A
Rating: 3 out of 5
Delay too long without explanation and having to call by phone not receiving emails because the address on the site is incorrect?
Information took too long to finally reach me....
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Information took too long to finally reach me....
A
Rating: 3 out of 5
Order received
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A
Rating: 3 out of 5
Hello, I regret to give a mediocre review as it is presumably my fault, indeed my cap corresponds perfectly to what I wanted but it is unfortunately too big.
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A
Rating: 3 out of 5
Practical, user-friendly site but the photos and descriptions presented do not fully correspond to the reality of the product when you have it in hand!!!
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A
Rating: 3 out of 5
Model not very aesthetic and expensive. Delivery and site acceptable.
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A
Rating: 3 out of 5
Lack of information regarding deadlines, where the order is, expected delivery date.
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A
Rating: 3 out of 5
I knew what I was looking for but I didn't know the exact name, I had to scroll through all the pages to find it
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A
Rating: 3 out of 5
One question; is beige the new khaki?
When I look at the delivered hat and the one ordered, the color does not match what is announced. I was expecting a khaki hat and I discover that the inner border is khaki but the hat is beige (Tilley hâte)
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When I look at the delivered hat and the one ordered, the color does not match what is announced. I was expecting a khaki hat and I discover that the inner border is khaki but the hat is beige (Tilley hâte)
Response from Chapellerie Traclet
Hello
the ltm6 hat in khaki is khaki in color with an olive underside. The beige or natural color is a very light beige as well as the underside of the edges.
Remaining at your disposal
Best regards
Traclet Sebastien
the ltm6 hat in khaki is khaki in color with an olive underside. The beige or natural color is a very light beige as well as the underside of the edges.
Remaining at your disposal
Best regards
Traclet Sebastien