Customer reviews of Chapellerie Traclet

Very happy with my purchase and the responsiveness of Tractel's customer service regarding the delays of Colissimo

Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!

I am very satisfied with the items I ordered from you. The navigation on the site is simple. The delivery was made within the announced time. The quality of your caps is excellent.

"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.

I had sent an email to find out where the delivery was (the item was not available immediately), and I was surprised to receive a response in less than 24 hours, I did not expect that.
The received item is impeccable

Everything is perfect! I recommend

Very good nothing to say to recommend

Reliable site. Good service and merchandise just as ordered.

Site where it is easy to navigate and see the specifics of the products well.

Impeccable service and quality items

Good product.

Fast. Free home delivery. Excellent service

I discovered the TRACLET site and appreciated the presentation, especially the approach of hats made in France.
My straw hat is very nice with beautiful craftsmanship. The delivery was very fast and the product very well packaged, which is very important for a hat

Intuitive, fast, and well presented

Excellent

Product as described

superb hat

Very good

Beautifully crafted hat and careful packaging

fast delivery

Very nice quality, the item arrived well packaged and quickly. Impeccable service, careful and attentive. I recommend!

Very happy with my beret. A beautiful classic Basque beret, very well finished. Comfortable to wear. Adds a different touch compared to my flat caps. Thank you Traclet for the fast shipping!

It's perfect

Corresponds exactly to the order

Choice, brands, quality: you can feel that you are dealing with specialists.
The products under the "Traclet" label are of very good quality!

Cap meets my expectations. Size, material, and color are top-notch. Quality product! I recommend.

The best cap site! With lots of super models, the best

Very good purchase. I contacted them by email to resolve my doubts, and they responded quickly. Moreover, the shipment arrived in perfect condition. Definitely, for buying from Spain, the TRACLET hat shop is highly recommended.

Very efficient and fast delivery

Hat fully compliant, even better than I hoped.
Delivered on time, excellent email follow-up!
I recommend the site

Perfect

Perfect

Order compliant and delivered quickly. I had taken a larger size than my head circumference but it's perfect

Very good

Perfect

20/20
Perfect I recommend.
Béatrice

The ordered hats correspond well to the descriptions.

Compliant with the order; quick restocking

Responsive seller

The product is totally in line with my expectations and of good quality, I order