Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 4 and 5 stars

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Monique S.
Rating: 5 out of 5
following a purchase from 21/01/2026
In accordance with my expectations
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Martin B.
Rating: 5 out of 5
following a purchase from 22/01/2026
Excellent service and a tremendous selection of flat caps I like. I will be placing another order soon! Thank you.
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Clémence C.
Rating: 5 out of 5
following a purchase from 21/01/2026
I have ordered several times from Traclet and am very satisfied. The hats are beautiful and match the description on the site. The packaging is perfect, the shipping is fast.
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Stephen J.
Rating: 5 out of 5
following a purchase from 20/01/2026
Perfect
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Francis A.
Rating: 5 out of 5
following a purchase from 20/01/2026
The ordered hat matches the order, is of good quality in my size and the delivery was made within the expected time. Great company
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Michel M.
Rating: 5 out of 5
following a purchase from 26/12/2025
No problem
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Isabelle B.
Rating: 5 out of 5
following a purchase from 20/01/2026
Very happy with the rain hat
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Thierry G.
Rating: 5 out of 5
following a purchase from 04/12/2025
Choice, customer reception, efficiency
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Elizabeth L.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect
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Joël N.
Rating: 5 out of 5
following a purchase from 21/01/2026
Always on top
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Pierre-Louis G.
Rating: 5 out of 5
following a purchase from 21/01/2026
I appreciate the seriousness of the productions from the Hat Shop.
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Jean-Noël R.
Rating: 5 out of 5
following a purchase from 21/01/2026
Serious site, well received order in good condition
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Eric C.
Rating: 5 out of 5
following a purchase from 21/01/2026
Very good, I recommend.
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Roger P.
Rating: 5 out of 5
following a purchase from 20/01/2026
Fast delivery, and good quality of the item as described.
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Michel G.
Rating: 5 out of 5
following a purchase from 21/01/2026
Traclet Review
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Jérôme G.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very satisfied, my children who feared ridicule, find that in the end, their father looks very handsome with Davy Crocket's hat. So, what more can I say after that?
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Veronique M.
Rating: 5 out of 5
following a purchase from 13/12/2025
Very nice chapka
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Response from Chapellerie Traclet
Hello Véronique,

Thank you very much for your flattering feedback! We are delighted that you like the chapka. Your satisfaction is our priority.

See you soon at Chapellerie Traclet !

Best regards,
The Chapellerie Traclet team
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Virginie L.
Rating: 5 out of 5
following a purchase from 20/01/2026
very nice hat, sent quickly
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Jean Baptiste D.
Rating: 5 out of 5
following a purchase from 21/11/2025
Very good product but a bit long to make
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Response from Chapellerie Traclet
Hello Jean Baptiste,

We sincerely thank you for your 5-star rating and for your comments on our product. We understand that the manufacturing time may seem long, but please know that we take great care to ensure the quality of our hats, which requires meticulous production time. We hope
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Christine G.
Rating: 5 out of 5
following a purchase from 19/01/2026
Very fast delivery Good quality hat Satisfied with my purchase
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Response from Chapellerie Traclet
Madam Christine, we warmly thank you for your flattering review and are delighted to learn that your experience with our site "Chapellerie Traclet" met your expectations. Customer satisfaction is a priority, and your comments encourage us to continue offering quality products and fast service. We look forward to serving you again!
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Paul P.
Rating: 5 out of 5
following a purchase from 19/01/2026
responds to the order fast delivery
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Response from Chapellerie Traclet
Dear Paul,

We sincerely thank you for your flattering review and for the 5/5 rating you gave us. We are delighted to learn that you were satisfied with the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
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Kenza B.
Rating: 5 out of 5
following a purchase from 01/01/2026
Very good customer service and hat as expected
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Response from Chapellerie Traclet
Hello Kenza,

Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our after-sales service and that your hat meets your expectations. Your satisfaction is our priority !

Best regards,
The Chapellerie Traclet team
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Éric H.
Rating: 5 out of 5
following a purchase from 18/01/2026
Perfect.. As always! Thank you
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Response from Chapellerie Traclet
Hello Éric,

Thank you so much for your flattering review! We are delighted to know that you are satisfied with your experience on our site. Your loyalty encourages us to continue offering you the best. See you soon at Chapellerie Traclet !

Best regards,
The Chapellerie Traclet team
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Gaëtan B.
Rating: 5 out of 5
following a purchase from 18/01/2026
perfect
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Response from Chapellerie Traclet
Dear Gaëtan, we warmly thank you for your flattering review and for the maximum rating you gave us. We are delighted to learn that you had a perfect experience on our site "Chapellerie Traclet". Do not hesitate to come back to us for any questions or future needs.
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Gilles G.
Rating: 5 out of 5
following a purchase from 16/01/2026
Fast delivery, well packaged
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Response from Chapellerie Traclet
Hello Gilles,

We warmly thank you for your flattering review and are delighted to learn that your order was delivered quickly and in perfect condition. Your satisfaction is our priority, and we hope to welcome you again on our site "Chapellerie Traclet."
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Lubin B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Quality product, however, given the lack of speed, supply disruption, I only give 4 stars although the seller managed my call well
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Response from Chapellerie Traclet
Hello Lubin,

We sincerely thank you for your feedback and for your 4 stars. We are delighted to learn that you appreciate the quality of our products and the handling of your call. We do our best to improve the speed of our service, and we take your comments regarding supply shortages into account. Your satisfaction is our priority, and we hope to welcome you again soon with an even better experience.

Best regards,
The Chapellerie Traclet team
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Benoit J.
Rating: 5 out of 5
following a purchase from 17/01/2026
Product conforms to the expected quality! Perfect!
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Benoit. We are delighted to learn that our product met your expectations in terms of quality. Your satisfaction is our priority, and we hope to see you soon on our "Chapellerie Traclet" site.
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Lori A.
Rating: 5 out of 5
following a purchase from 18/01/2026
Wonderful company!
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Response from Chapellerie Traclet
Hello Lori,

Thank you very much for your flattering review! We are delighted to hear that you had a positive experience with our hat shop. Your satisfaction is our priority, and your encouragement motivates us to continue providing the best possible service.

Best regards,
The Traclet Hat Shop Team
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Jeanine P.
Rating: 4 out of 5
following a purchase from 17/01/2026
Good evening, I am really delighted with my hat order for my son. Very good quality, and thank you for the making.
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Response from Chapellerie Traclet
Good evening Jeanine,

We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with the quality of the hat ordered for your son. Your satisfaction is our priority, and we are happy that our creation met your expectations. We look forward to seeing you again on our site for your future purchases.

Best regards,
The Traclet Hat Team
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Martine H.
Rating: 5 out of 5
following a purchase from 07/01/2026
Great choice and a lot of originality, there is something for everyone. Serious site, quality products, impeccable service.
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Response from Chapellerie Traclet
Dear Martine,

Thank you very much for your flattering review! We are delighted that our selection and the quality of our products have met your expectations. Your satisfaction is our priority, and your positive comments motivate us to continue on this path. See you soon on our site!

Best regards,
The Chapellerie Traclet team
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Dany G.
Rating: 5 out of 5
following a purchase from 19/01/2026
satisfied with the hats or caps that I order nothing more
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Response from Chapellerie Traclet
Hello Dany,

Thank you very much for your 5/5 review! We are delighted to hear that you are satisfied with your hats and caps. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
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Raphael S.
Rating: 5 out of 5
following a purchase from 18/01/2026
Very satisfied with my purchase and the quick delivery time
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Raphaël. We are delighted to hear that you are satisfied with your purchase and the speed of our delivery service. We look forward to seeing you again on our "Chapellerie Traclet" site!
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Patricia M.
Rating: 5 out of 5
following a purchase from 17/01/2026
In accordance with the description and fast shipping
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Response from Chapellerie Traclet
Dear Patricia, we warmly thank you for your flattering review. We are delighted to learn that our products met your expectations and that you benefited from a fast delivery. Your satisfaction is our priority and we hope to have the pleasure of welcoming you again on our "Chapellerie Traclet" site.
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Luc B.
Rating: 5 out of 5
following a purchase from 18/12/2025
Very happy with this purchase from the Traclet hat shop. The exchange for a smaller size went very well.
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Response from Chapellerie Traclet
Hello Luc,

Thank you very much for your positive feedback and your 5/5 rating! We are delighted to hear that your shopping experience and the exchange went well. Your satisfaction is our priority. We look forward to serving you again!

Best regards,
The Traclet Hat Shop Team
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Patrice F.
Rating: 5 out of 5
following a purchase from 16/01/2026
very nice cap and good quality. fast delivery. I am very satisfied
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Response from Chapellerie Traclet
Hello Patrice,

Thank you very much for your flattering review! We are delighted that you like the cap and that the delivery was quick. Your satisfaction is our priority, and your feedback motivates us to continue offering quality products. We look forward to seeing you again on our site!

Best regards,
The Chapellerie Traclet team
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Muriel R.
Rating: 5 out of 5
following a purchase from 08/01/2026
Perfect quality, and fast delivery.
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Response from Chapellerie Traclet
Hello Muriel,

Thank you very much for your positive feedback and your compliments on the quality of our products as well as our delivery service. We are delighted to know that you are satisfied with your experience at Chapellerie Traclet. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
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Valerie L.
Rating: 5 out of 5
following a purchase from 12/01/2026
Impeccable
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Response from Chapellerie Traclet
Dear Valerie,

Thank you very much for your flattering comment and your perfect score of 5/5. We are delighted to hear that you found our service impeccable. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back very soon to our site.

Sincerely,
The Chapellerie Traclet team
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Shane S.
Rating: 5 out of 5
following a purchase from 15/01/2026
It's perfect, top-notch
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Response from Chapellerie Traclet
Hello Shane,

Thank you very much for your flattering review! We are delighted that our hat shop has satisfied you. Your satisfaction is our priority. See you soon on our website!

Best regards,
The Traclet Hat Shop Team
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Mickael T.
Rating: 5 out of 5
following a purchase from 15/01/2026
beautiful hat, it's perfect
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, MICKAEL. We are delighted that you are satisfied with your beautiful hat and hope to welcome you back very soon on our "Chapellerie Traclet" site. Do not hesitate to reach out to us for any other requests!
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Hananel P.
Rating: 5 out of 5
following a purchase from 15/01/2026
Serious company. A small detail regarding this order of grey felt fedora. I would have appreciated a clarification regarding the quality of the felt, although the classification seems to be relative: 10X, 20X?
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Response from Chapellerie Traclet
Thank you very much, Hananel, for your flattering review and your perfect rating. We are delighted that you enjoyed your experience at Chapellerie Traclet. Regarding your question about the quality of the felt of your gray Fedora, we appreciate your feedback and we are committed to providing more detailed information in our product sheets.
For the 10X and 20X qualities, it is mainly the quality of the felt, especially on Stetson or American brands.
For this model, do not hesitate to contact us directly for any other questions. We look forward to seeing you again soon!
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