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Rating: 4 out of 5
everything is OK
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
4 star reviews
Reset filtersJ
Rating: 4 out of 5
everything is very good
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D
Rating: 4 out of 5
Overall satisfaction
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L
Rating: 4 out of 5
A lot of choice, quality hats and the size matches
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W
Rating: 4 out of 5
Very simple site
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G
Rating: 4 out of 5
just okay because the cap in size 58 is too small..
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R
Rating: 4 out of 5
The site is okay
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G
Rating: 4 out of 5
satisfied
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P
Rating: 4 out of 5
Long reception time but due to the supplier.. it would have been nice to inform the customer
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E
Rating: 4 out of 5
Very good, nothing to complain about
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M
Rating: 4 out of 5
Good choice and good service. A bit capricious site. I would have liked to know that my Tacoma Hatland hat was rigid and not soft. Fast and careful delivery. Efficient and understanding after-sales service.
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F
Rating: 4 out of 5
I am satisfied with the hat although the delivery was unusually long (more than 2 months)
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A
Rating: 4 out of 5
Fast delivery of products that meet expectations
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B
Rating: 4 out of 5
A bit tight in size but very good product
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
J
Rating: 4 out of 5
as expected
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Response from Chapellerie Traclet
Hello,
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
J
Rating: 4 out of 5
There should be a larger selection of nightcaps
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V
Rating: 4 out of 5
Everything went well, and I received the item quickly, which meets my expectations.
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F
Rating: 4 out of 5
Hat conforms to what I wanted, super classy and of good quality
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C
Rating: 4 out of 5
Not always easy to find what you are looking for on the site but that's normal given the wide choice. Fast delivery.
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C
Rating: 4 out of 5
The procedure for selecting items on the site is easy. Delivery was fast (unlike my purchase from the previous year.) However, once the order is sent and paid for, it would be nice and useful for the customer to be informed of the delivery time.
For me, the items are quite satisfactory (quality and look!)
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For me, the items are quite satisfactory (quality and look!)
F
Rating: 4 out of 5
Beautiful product
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P
Rating: 4 out of 5
No particular comments regarding the site.
However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
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However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
J
Rating: 4 out of 5
Very good and very fast, well done, keep it up, thank you
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P
Rating: 4 out of 5
correct product
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R
Rating: 4 out of 5
Good site
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P
Rating: 4 out of 5
baba
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B
Rating: 4 out of 5
Correct delivery.
Delivery time and location not compliant
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Delivery time and location not compliant
P
Rating: 4 out of 5
I recommend this site
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M
Rating: 4 out of 5
nothing to say
best regards
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best regards
P
Rating: 4 out of 5
The announced delivery time was not respected
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D
Rating: 4 out of 5
Easy access site, relatively fast delivery depending on availability. Average quality item, the inner band of the cap was detached at the junction of the two ends and the final stitching was poorly finished.
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D
Rating: 4 out of 5
Satisfied. Fast delivery.
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O
Rating: 4 out of 5
Yes, good
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P
Rating: 4 out of 5
Good quality, size of the clogs not really suitable
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T
Rating: 4 out of 5
Very good.
Very nice item and of quality.
Size slightly larger but compatible.
Fast and efficient delivery.
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Very nice item and of quality.
Size slightly larger but compatible.
Fast and efficient delivery.
D
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
fast delivery and well packaged
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J
Rating: 4 out of 5
Very wide choice of hats of all kinds. More precise indications on the size to choose would be welcome, although the essentials are often mentioned. The photos of the more available hats are a bit frustrating.
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H
Rating: 4 out of 5
Between the purchase decision and delivery, the steps of the process are quite fast.
Not very headgear at first glance, the items selected based on their photo and description turned out to be consistent with the prior idea.
Finally, after comparing with other suppliers, it turns out that the models offered are difficult to find elsewhere (the surprise mainly results from the quality of the materials to the touch - an effect that cannot be conveyed via a photo).
In conclusion, beyond the surprise, the fact of having taken the plunge for caps and hats is very satisfying and conclusive (even if the current winter cold has helped a bit and contributed but not too much in the end).
Translated reviews
Not very headgear at first glance, the items selected based on their photo and description turned out to be consistent with the prior idea.
Finally, after comparing with other suppliers, it turns out that the models offered are difficult to find elsewhere (the surprise mainly results from the quality of the materials to the touch - an effect that cannot be conveyed via a photo).
In conclusion, beyond the surprise, the fact of having taken the plunge for caps and hats is very satisfying and conclusive (even if the current winter cold has helped a bit and contributed but not too much in the end).