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Rating: 4 out of 5
Very easy to consult site, fast delivery by colissimo.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
4 star reviews
Reset filtersA
Rating: 4 out of 5
Package delivered quickly. Caps are good.
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A
Rating: 4 out of 5
satisfactory
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
it's really a cap
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A
Rating: 4 out of 5
A quality service.
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A
Rating: 4 out of 5
Very good quality suspenders, the attachments are top-notch
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A
Rating: 4 out of 5
Nothing to report. Sooner than expected
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Rating: 4 out of 5
Easy navigation, nothing to report
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A
Rating: 4 out of 5
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
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A
Rating: 4 out of 5
Delivery was quite fast
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A
Rating: 4 out of 5
Very good!
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A
Rating: 4 out of 5
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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Rating: 4 out of 5
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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A
Rating: 4 out of 5
The choice of quality items, as well as the good advice that I really appreciated.
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Rating: 4 out of 5
Good purchase,
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Rating: 4 out of 5
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
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Rating: 4 out of 5
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
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Rating: 4 out of 5
Nothing to say about the order except that the delivery date was exceeded
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A
Rating: 4 out of 5
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
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A
Rating: 4 out of 5
I have already mentioned the delivery problem.
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A
Rating: 4 out of 5
Everything is perfect. Thank you
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A
Rating: 4 out of 5
Practical site for research
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Rating: 4 out of 5
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
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Rating: 4 out of 5
Chapka ordered in November and received just before Christmas. The chapka is well made and very beautiful. Small downside, it lacks the 'Made in' label and it arrived just in time a few days before Christmas. I was a bit worried... But it's perfect.
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Rating: 4 out of 5
Nothing to say about the site
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Rating: 4 out of 5
Practical site
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A
Rating: 4 out of 5
Very satisfied with the order, both for the speed of delivery and the product. Only downside, the feather shown in the photo of the hat on the site is missing on the delivered model. Nothing serious in itself but shows a lack of seriousness. I am now waiting for your response to this problem.
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A
Rating: 4 out of 5
Track and trace could be better, for the rest everything was all right.
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A
Rating: 4 out of 5
Good responsiveness to answer questions before ordering. However, I find it really unfortunate that there is not at least a label indicating the origin 'traclet' with the product. For gifting, this remains cumbersome as one cannot distinguish this Traclet product from a low-end product. Therefore, one has to look for the label of the product composition.
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Rating: 4 out of 5
Product conforms to its description, I am very satisfied.
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Rating: 4 out of 5
easy order
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Rating: 4 out of 5
Very good I recommend
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Rating: 4 out of 5
Excellent responsiveness ordered on Friday received the following Thursday
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Rating: 4 out of 5
The quality of the product seems impeccable to me
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Rating: 4 out of 5
Very disappointed that the cap was just wrapped in simple tissue paper and placed in a plain box... When you buy a Stetson, you expect to have packaging worthy of the name, especially during the Christmas period when the purchase is likely to be a gift.
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Rating: 4 out of 5
clear
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Too bad this product is not made in France
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Rating: 4 out of 5
Overall good, quality product, fast delivery, but navigation on the site a bit complicated to find the desired product. The suggestions are not always relevant based on the chosen filters.
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