Customer reviews of Chapellerie Traclet

I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.

Very good, received on time

Very beautiful product compliant with the image and description

We are delighted with the order.
The sizes and colors are compliant.

Nothing to report, delivery compliant with the order.

very large choice

From order to receipt ok.
The material of the nightcap is soft and pleasant.

Product well received, satisfied and delivery time well respected.

nothing to report, delivery has finally arrived in good condition, a bit long delay but I had requested to make a single shipment of the 2 products knowing that for 1 product the availability
was about fifteen days

Good. Fast delivery, well packaged.
Small sewing defect visible finish but does not disturb wearing the hat.

Very good responsiveness received quickly

2nd order with you very satisfied

Very beautiful hat, compliant with the description, size very good

perfect item but not very neat delivery

good product but bad packaging

perfect except too big for my head 54 would have been perfect playing on two sizes results in a bad rendering really a shame

An important choice that allows for better knowledge of product ranges.

Fast navigation and very large choice at all prices.

Site offering a wide range of criteria for product search.

Varied products

One month delivery delay, not announced at the order, really annoying. Once delivered, beautiful products. I probably won't order here again.

Good shopping experience, the ordered product is of quality (although a bit pricey I must admit) and the delivery went very well.

Totally satisfied

Quality products

Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!

"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.

Choice, brands, quality: you can feel that you are dealing with specialists.
The products under the "Traclet" label are of very good quality!

The ordered hats correspond well to the descriptions.

Correct

Very well-stocked site; however, slightly more precise descriptions and a refined color rendering would be welcome.

Good delivery.

Beautiful products, several price ranges according to one's means, delivered very quickly.
There is already a large choice, but we always want more!

Waiting times without too much information

Item corresponds. Good follow-up email of concern because 1st delivery long, quick response.

I am on vacation

Delivery time a bit long

hat sent in excellent condition
in a suitable box. Top

Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and

Impeccable for payment (possibility by check), notification if delayed, up to delivery solid discreet and well-packaged parcel... Informed about the follow-up. Nothing to complain about! Perfect!

very satisfied