Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We sincerely thank you for your positive review and your 4/5 rating, Mr. Gérard. We are delighted that you appreciated your experience on our site "Chapellerie Traclet". Please feel free to reach out to us for any questions or suggestions, we will always be here to listen to you.
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Miguel D.
Rating: 4 out of 5
following a purchase from 30/12/2025
Hello, Although the production delay may extend slightly beyond what was planned, the received product is of exceptional quality and I am very satisfied. Best regards, Mr. De AZCARATE
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Response from Chapellerie Traclet
Hello Mr. De Azcarate,
Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of your product. We also apologize for the slight delay in the production time and appreciate your understanding. We look forward to serving you again.
Best regards,
The Chapellerie Traclet team
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Joel Q.
Rating: 4 out of 5
following a purchase from 11/03/2026
return and refund done
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Response from Chapellerie Traclet
Dear Joël,
We sincerely thank you for your review and for your rating of 4/5. We are delighted to learn that the return and refund process went smoothly for you. Your satisfaction is our priority, and we hope to see you again soon on our site for your next order. Please feel free to contact us if you have any questions or additional needs.
Best regards,
The Chapellerie Traclet team
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Jean M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Good quality of manufacturing. We would have liked a thicker material in the denim quality.
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Response from Chapellerie Traclet
Thank you, Mr. Jean, for your positive feedback on the quality of our products. We take your remark regarding the thickness of the denim into account and will evaluate it for our future collections. Your satisfaction is paramount to us, and we hope to fully satisfy you during your next visit.
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Antoine M.
Rating: 4 out of 5
following a purchase from 09/03/2026
My opinion is a bit mixed; I expected the fabric to have a bit more hold, however, it will serve its purpose and protect me from the sun.
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Response from Chapellerie Traclet
Dear Antoine, we thank you for your review and constructive remarks. We are glad to learn that our product fulfills its function of sun protection, and we take your suggestion regarding the fabric's hold into account to improve our future models. Please do not hesitate to come back to us for any questions or needs; we remain at your disposal.
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Hervé M.
Rating: 4 out of 5
following a purchase from 07/03/2026
I would have liked to be delivered at home. Otherwise, I am satisfied.
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Response from Chapellerie Traclet
Mr. Hervé, we thank you for your feedback and are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet". We take note of your suggestion regarding home delivery and hope to fully satisfy you during your next orders. Do not hesitate to share your specific needs with us.
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Vincent N.
Rating: 4 out of 5
following a purchase from 06/03/2026
Excellent product made in France, too bad it's only available in one color.
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Response from Chapellerie Traclet
Hello Vincent,
We sincerely thank you for your positive feedback on our product and for your appreciation of French craftsmanship. We understand your desire for more color choices and take note of your suggestion. Your satisfaction is our priority and we hope to see you again soon on our site to discover our upcoming new products.
Best regards,
The Chapellerie Traclet team.
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Bernard P.
Rating: 4 out of 5
following a purchase from 04/03/2026
Very satisfied with this purchase
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Response from Chapellerie Traclet
We warmly thank you for your positive feedback, Mr. Bernard. We are delighted to learn that you are very satisfied with your purchase on our site "Chapellerie Traclet". Please do not hesitate to reach out to us for any questions or future needs, we will always be at your service.
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Frederic L.
Rating: 4 out of 5
following a purchase from 26/02/2026
Thinner than my old one
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.
Best regards,
The Traclet Hat Shop team
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Ludovic M.
Rating: 4 out of 5
following a purchase from 14/12/2025
One star removed for the delay in obtaining and delivery (February), even though I understood your difficulties, but it was a gift planned for Christmas. The quality of the product is, however, impeccable
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Response from Chapellerie Traclet
Dear Ludovic, we sincerely thank you for your feedback and your understanding regarding the delivery delay. We are pleased that the quality of our product met your expectations. Your satisfaction is our priority, and we will continue to work on our timelines to improve our customers' experience.
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Stevens D.
Rating: 4 out of 5
following a purchase from 20/01/2026
I am very happy with your products, but there was a long wait to receive my second cap.
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Response from Chapellerie Traclet
Hello Stevens,
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
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Victor L.
Rating: 4 out of 5
following a purchase from 28/01/2026
Excellent product. Up to the previous orders.
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Response from Chapellerie Traclet
Hello Victor,
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
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Laurent C.
Rating: 4 out of 5
following a purchase from 14/02/2026
GOOD
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Response from Chapellerie Traclet
Hello Laurent,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Please do not hesitate to get back to us if you have any suggestions to further improve our services.
Best regards,
The Chapellerie Traclet team
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Belen M.
Rating: 4 out of 5
following a purchase from 14/02/2026
Good quality order
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Response from Chapellerie Traclet
We sincerely thank you for your positive feedback regarding the quality of your order on our site "Chapellerie Traclet". Your satisfaction is our priority, and we are delighted that our products met your expectations. Do not hesitate to come back to us for your future purchases, we would be happy to serve you again.
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Josette M.
Rating: 4 out of 5
following a purchase from 28/01/2026
B
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Response from Chapellerie Traclet
Dear Josette,
Thank you for your feedback and for the rating of 4/5 that you gave to our site "Chapellerie Traclet". Your feedback means a lot to us, and we would be happy to know how we could improve your experience. Please feel free to share your suggestions with us.
Best regards,
The Chapellerie Traclet team
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Jean Claude D.
Rating: 4 out of 5
following a purchase from 03/02/2026
Item conforms to what I hoped for
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Response from Chapellerie Traclet
Hello Jean Claude,
We sincerely thank you for your positive feedback regarding your order on our site "Chapellerie Traclet". We are delighted to learn that the item met your expectations. Your satisfaction is our priority. Do not hesitate to come back to us for your future purchases, we will be happy to welcome you again.
Best regards,
The Chapellerie Traclet team
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Jeanpierre S.
Rating: 4 out of 5
following a purchase from 03/02/2026
I wonder if this is a genuine Stetson made in China?
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Response from Chapellerie Traclet
Hello Jean-Pierre,
Thank you for your feedback and your rating of 4/5. We understand your questions regarding the origin of our products. At Chapellerie Traclet, we strive to offer quality items, and we verify the source of each product. Please feel free to contact us for more information about our hats.
Stetson, like all brands, also makes some products in China.
We remain at your disposal.
Best regards,
The Chapellerie Traclet team
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Maxime B.
Rating: 4 out of 5
following a purchase from 08/02/2026
I am really very happy with the hat I received. It perfectly meets my expectations and the quality is there. The hat was very well packaged, carefully protected, which shows real seriousness in the shipping. The customer service is also very fast and responsive, which is really appreciated. I recommend without hesitation!
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Response from Chapellerie Traclet
Hello Maxime,
We sincerely thank you for your positive review of our site "Chapellerie Traclet". We are delighted to learn that the hat met your expectations and that you appreciated the quality as well as the attention given to the packaging. Your mention of our customer service particularly touches us and encourages us to continue providing quality service. We hope to see you again soon.
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Didier G.
Rating: 4 out of 5
following a purchase from 04/02/2026
Disappointed with the bucket hat.
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Response from Chapellerie Traclet
Hello Didier,
Thank you for taking the time to share your feedback on our site. We are sorry to hear that the hat did not meet your expectations. Your satisfaction is our priority, and we would be happy to know more about the reasons for your disappointment in order to improve. Please do not hesitate to contact us so that we can assist you in the best way possible.
Best regards,
The Chapellerie Traclet team
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Michael P.
Rating: 4 out of 5
following a purchase from 02/02/2026
Compliant and return of an item ok (size issue)
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Angélique D.
Rating: 4 out of 5
following a purchase from 02/02/2026
Well received
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Alain A.
Rating: 4 out of 5
following a purchase from 20/01/2026
Well-made hat, just missing a chin strap
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Henry B.
Rating: 4 out of 5
following a purchase from 01/02/2026
A long-time customer... There must be a good reason
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Didier P.
Rating: 4 out of 5
following a purchase from 30/01/2026
The order arrived quickly, the Pakols are of beautiful quality. And finally, you have a nice online catalog.
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Sandrine T.
Rating: 4 out of 5
following a purchase from 28/01/2026
A lot of pages to look at to make a choice, I didn't find the filter very practical
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Yves E.
Rating: 4 out of 5
following a purchase from 18/12/2025
Of course the quality of the hat, the dimensions, the website interface (ease of sorting), the email response to the customer. However, the indicated delay should be correct (2/3 weeks announced, actual 6 weeks)
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Olivier D.
Rating: 4 out of 5
following a purchase from 24/01/2026
I made a mistake in the size
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Louis O.
Rating: 4 out of 5
following a purchase from 11/01/2026
Just a bit long delivery time and does not match the tracking SMS
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Lubin B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Quality product, however, given the lack of speed, supply disruption, I only give 4 stars although the seller managed my call well
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Response from Chapellerie Traclet
Hello Lubin,
We sincerely thank you for your feedback and for your 4 stars. We are delighted to learn that you appreciate the quality of our products and the handling of your call. We do our best to improve the speed of our service, and we take your comments regarding supply shortages into account. Your satisfaction is our priority, and we hope to welcome you again soon with an even better experience.
Best regards,
The Chapellerie Traclet team
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Jeanine P.
Rating: 4 out of 5
following a purchase from 17/01/2026
Good evening, I am really delighted with my hat order for my son. Very good quality, and thank you for the making.
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Response from Chapellerie Traclet
Good evening Jeanine,
We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with the quality of the hat ordered for your son. Your satisfaction is our priority, and we are happy that our creation met your expectations. We look forward to seeing you again on our site for your future purchases.
Best regards,
The Traclet Hat Team
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Martin J.
Rating: 4 out of 5
following a purchase from 16/12/2025
It took me almost a month to receive the order without any intermediate apology for the delay.
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Response from Chapellerie Traclet
Hello Martin, we thank you for your feedback and apologize for the delivery delay of your order. Your experience is important to us and we strive to improve our service to avoid such situations in the future. Please do not hesitate to contact us for any further questions or concerns.
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Abdelhak E.
Rating: 4 out of 5
following a purchase from 10/01/2026
I am satisfied with the speed
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Response from Chapellerie Traclet
Hello Abdelhak,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the speed of our service. Your satisfaction is our priority, and we constantly strive to improve our offering. Do not hesitate to reach out to us for any future needs.
Best regards,
The Traclet Hat Shop Team
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Elisabeth D.
Rating: 4 out of 5
following a purchase from 26/12/2025
I ordered a hat that was out of stock and I didn't get any information about it... Three weeks later I received it... otherwise everything else was great... The hat is of good quality
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Response from Chapellerie Traclet
Dear Elisabeth,
Thank you very much for your feedback and for the 4/5 rating! We are sorry to hear that you were not informed about the stock shortage of your hat. We remain attentive to improve our communication. We are glad that the quality of the hat meets your expectations and hope to see you again soon on our website.
Best regards,
The Traclet Hat Team
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Elza S.
Rating: 4 out of 5
following a purchase from 15/12/2025
The hat met my expectations, but the delivery time really disappointed me.
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Response from Chapellerie Traclet
Hello Elza,
Thank you very much for your feedback and your rating of 4/5. We are delighted to hear that the hat met your expectations. We are sorry to learn that the delivery time did not meet your hopes. We are constantly working to improve our services and your comments are valuable to us. Please do not hesitate to contact us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
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Emmanuel B.
Rating: 4 out of 5
following a purchase from 27/12/2025
quality elegance ... ;-)
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Response from Chapellerie Traclet
Hello Emmanuel,
Thank you for your review and your 4-star rating! We are delighted that you appreciate the quality and elegance of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Alain A.
Rating: 4 out of 5
following a purchase from 06/01/2026
no problem! the answer to the question about mixed sizes (60/61) only half satisfies me because modifying the size with a spacer is only valid for ordinary caps. My size 61 fits my head circumference. I was afraid that 60 would be too tight, but that's not the case!
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Thomas M.
Rating: 4 out of 5
following a purchase from 16/12/2025
Excellent quality! Fast delivery! The only downside is that the children's size is really too small and it's not indicated.
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Hannah D.
Rating: 4 out of 5
following a purchase from 22/12/2025
Good quality hat (sailor cap), well made. The fabric is a little thinner than I would have liked. Quick and attentive after-sales service.
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Response from Chapellerie Traclet
Dear Hannah,
Thank you very much for your feedback and constructive comments. We are delighted that you are satisfied with the quality of your sailor cap and that our after-sales service has met your expectations. We take note of your feedback regarding the fabric to improve our offer. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Jérémy L.
Rating: 4 out of 5
following a purchase from 02/01/2026
Good product, just a shame to have paid €8 for a return.
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Response from Chapellerie Traclet
Hello Jérémie,
Thank you for your positive feedback regarding our products. We understand your disappointment regarding the return fees and want to assure you that we are doing our best to offer advantageous solutions to our customers. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Jean Claude R.
Rating: 4 out of 5
following a purchase from 19/12/2025
Good Corresponds to what I wanted..
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Response from Chapellerie Traclet
Hello Jean-Claude,
Thank you very much for your positive feedback! We are delighted to hear that our hat shop met your expectations. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Traclet Hat Shop Team
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