Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Easy navigation and customer service easily reachable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
N/A
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
It's a pity that there is no packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Simple and quick to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Product faithful to the description.
Fast shipping and delivery.
Very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
I really liked the clarity of the site, that we can choose between products made in France or China. The tracking of the package was very good and the two night caps fit perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
small downside for the choice of size, which was not the right one when I ordered, having ordered a size 61, it is the 56 that was delivered; but it may be an error on my part
thank you to your after-sales service who resolved the problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
top!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
perfect beautiful quality and inexpensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very easy navigation on the site, ultra-fast delivery, very nice product, but I would have thought that at this price, the cap would be lined.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Package received quickly, solid packaging, the cap corresponds exactly to what I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast delivery and compliant product!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I had all the information about the shipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I recommend without hesitation, the item is top and of good quality as I wanted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
Order processed on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The sailor cap is of good quality, but we will have to see over time, but in terms of detail and finish, it is also very nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Fast... it will take more time to evaluate the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Item conforms to the order. Very fast delivery time (2 days).
Small downside, the packaging box is a bit fragile, arrives all dented!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Beautiful product. However, insufficient packaging for a luxurious leather product.
I wear other Stetson hats in 57 and the cap fits a bit smaller in 57.
The Traclet site is nice. Integrate a small comparator and detail the search filters a bit more. There are errors. Missing that little touch to find yourself on the first step. Regards and thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Very friendly person on the phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Serious customer service. Quick response. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Satisfied with the fast delivery.
Less of the "gift package" with the accompanying note written in pen on the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
The site is good, however it should be clearer for products not available in certain sizes because I had to call them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
User-friendly and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Cap received with a defect and not the selected color
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Not yet received the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Order received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
the wool is of very good quality as well as the workmanship; however, the lining leather does not seem very durable. We'll see... the size seems 'tight' but the leather should stretch. Good purchase, I will recommend in the future.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
Fast delivery, very nice material, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
delivery well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
the delivered items correspond well to what was presented on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
Impeccable service. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2020
Easy navigation, quite good value for money. A slight defect on the sailor cap but I chose to keep it. Always problematic to return a product and even more so in the current context...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2020
the finish is very good, only regret is the delivery time, this is a remark on the hat ordered by my son Gérard and delivered 8 months later. Currently, the post is functioning normally
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Received on time.. Well packaged parcel and nice cap.. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
Order compliant.
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
hello, too bad you offer a chronopost when you do not have in stock the product I ordered.... I regret adding 15 euros for fast delivery.; I hope to receive my order quickly.. Otherwise, this site is perfect, with a nice selection..
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