Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié

Published on 09/12/2019 à 13h30 following a purchase from 29/11/2019

I had a lot of trouble accessing the order on Black Friday

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Acheteur Vérifié

Published on 07/12/2019 à 08h11 following a purchase from 28/11/2019

I speak for the site as well as the speed of delivery to us

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Acheteur Vérifié

Published on 06/12/2019 à 14h45 following a purchase from 29/11/2019

satisfied

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Acheteur Vérifié

Published on 05/12/2019 à 13h46 following a purchase from 23/11/2019

No issues with this site. Too bad some models are not available

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Acheteur Vérifié

Published on 04/12/2019 à 13h05 following a purchase from 27/11/2019

Good but poor opening hours of the pickup point to collect the package

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Acheteur Vérifié

Published on 04/12/2019 à 06h00 following a purchase from 26/11/2019

good

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Acheteur Vérifié

Published on 29/11/2019 à 17h00 following a purchase from 09/11/2019

Good site, good choice, good quality. High shipping costs. Would be cheaper by post for Belgium or delivery to a pickup point.

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Acheteur Vérifié

Published on 29/11/2019 à 13h18 following a purchase from 22/11/2019

good

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Acheteur Vérifié

Published on 27/11/2019 à 13h24 following a purchase from 19/11/2019

Yes the site is nice and easy to understand

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Acheteur Vérifié

Published on 27/11/2019 à 13h21 following a purchase from 14/11/2019

Maybe more subcategories for a simplified and faster search

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Acheteur Vérifié

Published on 26/11/2019 à 12h53 following a purchase from 18/11/2019

Order arrived very quickly and as described.

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Acheteur Vérifié

Published on 25/11/2019 à 20h09 following a purchase from 16/11/2019

If I come back to this site it's because there are no issues!

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Acheteur Vérifié

Published on 25/11/2019 à 19h38 following a purchase from 13/11/2019

The visual presentation of the items is sufficient and well complemented by the indication of their specific characteristics.
Delivery to the pickup point is fast and secure

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Acheteur Vérifié

Published on 25/11/2019 à 13h25 following a purchase from 15/11/2019

No problem

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Acheteur Vérifié

Published on 25/11/2019 à 13h20 following a purchase from 16/11/2019

Varied site for all tastes, fast delivery, customer service is good advice.

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Acheteur Vérifié

Published on 23/11/2019 à 21h22 following a purchase from 14/11/2019

Easy to use

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Acheteur Vérifié

Published on 22/11/2019 à 18h30 following a purchase from 14/11/2019

Site navigation and order satisfaction => No issues.

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Acheteur Vérifié

Published on 21/11/2019 à 19h03 following a purchase from 14/11/2019

Navigation => N/A.
Order satisfaction => N/A.
Customer relationship => partial response to my last email; you do not confirm how to send you photos when you ask for them!
1/ Through your contact email on your site? The section "attachments" is missing!
2/ To your email address ([email protected])?
Please clarify.
Best regards.
André RUIZ.

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Response from Chapellerie Traclet Published on 22/11/2019

Hello
a response was indeed sent the day after your email.
Did you receive it?
Best regards
Traclet

Acheteur Vérifié

Published on 21/11/2019 à 16h35 following a purchase from 14/11/2019

Beautiful presentation of high-quality products

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Acheteur Vérifié

Published on 20/11/2019 à 16h59 following a purchase from 12/11/2019

Satisfied

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Acheteur Vérifié

Published on 19/11/2019 à 12h54 following a purchase from 08/11/2019

Very easy and quick

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Acheteur Vérifié

Published on 15/11/2019 à 17h19 following a purchase from 28/10/2019

Good! Well packaged, in line with what I expected

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Acheteur Vérifié

Published on 14/11/2019 à 19h53 following a purchase from 05/11/2019

Improve sorting criteria and model selection. Very abundant offer is great but a bit messy. It takes patience but you are sure to find.
Some made in France items.
Very fast delivery

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Acheteur Vérifié

Published on 14/11/2019 à 17h50 following a purchase from 05/11/2019

Satisfied with everything

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Acheteur Vérifié

Published on 14/11/2019 à 14h51 following a purchase from 05/11/2019

Good site

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Acheteur Vérifié

Published on 14/11/2019 à 14h20 following a purchase from 07/11/2019

Satisfied with the order

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Acheteur Vérifié

Published on 14/11/2019 à 13h57 following a purchase from 06/11/2019

fast delivery - product as described

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Acheteur Vérifié

Published on 14/11/2019 à 13h39 following a purchase from 05/11/2019

good responsiveness
site quite easy to use

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Acheteur Vérifié

Published on 14/11/2019 à 12h58 following a purchase from 04/11/2019

Order received in 48h with a little personalized message, that's great.

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Acheteur Vérifié

Published on 11/11/2019 à 16h13 following a purchase from 30/10/2019

navigation goes well

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Acheteur Vérifié

Published on 11/11/2019 à 15h44 following a purchase from 31/10/2019

Good site, fast delivery, .

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Acheteur Vérifié

Published on 11/11/2019 à 13h21 following a purchase from 31/10/2019

All good. Thank you

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Acheteur Vérifié

Published on 11/11/2019 à 13h14 following a purchase from 03/11/2019

Good site

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Acheteur Vérifié

Published on 08/11/2019 à 08h39 following a purchase from 30/10/2019

the only problem I have is several refusals on payments.

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Acheteur Vérifié

Published on 07/11/2019 à 17h28 following a purchase from 30/10/2019

Regarding the interface of your site, nothing to complain about… The site is quite pleasant..

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Acheteur Vérifié

Published on 06/11/2019 à 22h44 following a purchase from 25/10/2019

Access to the site: very good, delivery time: good, on the chosen color: not satisfied.:

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Acheteur Vérifié

Published on 05/11/2019 à 16h25 following a purchase from 28/10/2019

Wide choice, quality, but a bit expensive

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Acheteur Vérifié

Published on 05/11/2019 à 08h51 following a purchase from 27/10/2019

No guest account, so must register. Simple navigation, easy ordering, fast delivery.

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Acheteur Vérifié

Published on 04/11/2019 à 18h26 following a purchase from 26/10/2019

Order as described - delivery time respected - reasonable price
The misleading photo could improve the quality of the product

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Acheteur Vérifié

Published on 04/11/2019 à 10h56 following a purchase from 10/07/2019

Navigation on the site should be improved. For customer service, very good responsiveness. Order delivered on time.

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