Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2018
Lack of follow-up.
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Response from Chapellerie Traclet
Hello
The tracking is sent by email both at the time of the order, the shipment of the package with the colissimo number, and colissimo sends you both an email and a text.
Did you not receive them?
In that case, you should check the spam folder.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
Serious seller, fast service,
good packaging of the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
Packaging adapted to the fragility of the product and fully recyclable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Incredible the number of different hats available. The choice is unparalleled.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Customer service is always reachable by email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2018
No problem with the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
A bit long delays, especially since the amount had been charged, but it's not a big deal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2018
Good but delivery longer than expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2018
Site presenting a very wide choice of products. Good presentation of them. Just a remark for a delay in updating a reference, which led me to a bad choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Okok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2018
The link indicated in the delivery tracking did not work: I had to provide a package number that I only discovered on the packaging when it arrived!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Easy, fast, efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Choice, fast delivery, well-taken photos, a very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Good site but I've already told you, not enough items on each page that we have to turn without stopping otherwise a lot of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Four
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2018
The delivery took place within the indicated deadlines and the goods were well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
The advice on head size is important
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
One complaint to make: out-of-stock items are poorly marked
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
Fast and respect for the delivery deadline.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2018
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2018
Happy with the ordered products but had to wait 15 days to receive them. Too bad, it's a bit long!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
A customer for several years, rarely disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
The site is plain. It could be prettier. With action photos where the hats would be worn. It would give a better idea. But in the end, the boater I ordered is great, so it's okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
Fast; compliant but expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Very good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Serious and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2018
NOTHING TO REPORT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Very good address to recommend, a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Choice, quality products, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Pleasant site with a lot of well-structured choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2018
Very easy and practical.
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