Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2017
very good; huge choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2017
Fast delivery and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2017
Very good choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2017
Wide selection of hats, for all tastes!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2017
good but too short.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2017
not enough choice for kangol but good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2017
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2017
Good but a bit slow to respond despite the different emails
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2017
It was a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2017
Fast, clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2017
Effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
The order arrived within the prescribed time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2017
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2017
Quality products and a fast service that keeps its promises in terms of delivery time in 24h! However, a downside on the gift option of €2 for a cardboard paper pouch, our message written hastily with a marker on top, I found that very expensive and not at all a gift!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2017
There is choice and responsiveness
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2017
a lot of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2017
very good site, to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2017
A very wide range of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2017
Clear and precise site but no information on my delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2017
Fast, well packaged,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2017
Easy access and purchase/reception very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2017
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2017
After mistakenly ordering the wrong size and reordering the correct size, the package took a bit long to reach me. That said, very courteous contact by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2017
It was good that I took 2nd for reserve and maybe a tricorn hat for next purchases or Stetson hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2017
I received the package in poor condition (crushed), fortunately the product was not damaged.
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Response from Chapellerie Traclet
Hello, we try to provide quality boxes for sending our products but unfortunately when they end up with much larger packages that crush our packages, we recommend either refusing the package upon receipt or providing information to report it to the post office in order to make a claim in case the product is broken. We hope that the product will give you complete satisfaction. Please excuse us for this inconvenience. Best regards, tRACLET
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2017
There is choice and reasonable prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2017
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2017
Speed of sending and tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2017
Thanks to the people at Traclet who advised me by phone. Just a small downside, I had to order by phone because when registering on the site, I was systematically redirected to Twitter......
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Response from Chapellerie Traclet
Hello, thank you for your message, we have forwarded the information to the technical department as we could not find a solution. We hope that the hat will give you complete satisfaction. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2017
Fast delivery and in accordance with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2017
clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2017
delivery time and good tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2017
Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2017
Very good site with diverse products that are not found everywhere and a price range for all budgets
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2017
Good. Fast shipping. And a lot of large sizes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2017
Delivery as expected, fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2017
A lot of choices but not always available... and the 24-48h delivery, you should rather count on 3-4 days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2017
Fast shipping, unfortunately the hat is too big even though on the product page it is advised to take one size up (Size small!) and this note is incorrect.
So product return with the losses that this entails and the cost !!!!
Despite my remarks to this site, no apology or compensation offered !
A little more communication would be a plus for this seller ...
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