Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2016
Clear and correct choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2016
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2016
Quick responses to questions asked: well done!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2016
GOOD AND FAST
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2016
no problems; delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2016
good site...but the descriptions are not accurate...it is indeed stated that the caps fit all heads because they are elastic, but...the elastic is too short!!...so it's too tight and not covering enough the cap!!...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2016
Good, but when a product is unavailable, it is inaccurate to read 'available soon', since after calling it turns out that the product will only be restocked next season!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2016
Disappointment upon receiving my first package when opening and noticing the size error, a cap size M instead of size L. A call to customer service and 2 days later the issue was resolved, phew! Thank you Traclet for your quick response...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2016
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2016
Simplified search, but pleasant site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2016
I recommend Traclet without hesitation for the quality of their products. The shipment was made as indicated on the site. The only downside during my order: the delivery. The site indicates Colissimo but the delivery was made by an independent carrier for whom delivery times are apparently not a priority. This does not necessarily depend on Traclet but it affects the overall quality of the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
Sufficiently complete for a personalized choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2016
very correct site well explained facilitating the ordering process
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2016
the various products are well presented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2016
properly designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2016
ease of navigation, quick management of the order and its delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2016
Practical, with recommendations to avoid mistakes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
Package arrived on time and very good quality of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2016
Good, a lot of choices, but interesting products often unavailable
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Response from Chapellerie Traclet
Hello,
thank you for taking the time to respond, you can send us a request for unavailable products to see if we can get them quickly.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
I am very satisfied, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2016
Fast and efficient for all inquiries
Otherwise, pleasant site to look at and easy to handle
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2016
Lack of information when stock is empty
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2016
Practical. Outdated in terms of look and photos.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2016
VERY GOOD CONTACT BY PHONE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2016
Order conforms to my expectations. Too bad many products are out of stock!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
Ordered product conforms and ease of placing this order. The delivery time is quite correct. Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2016
Practical and simple site to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2016
Very good. Small downside, the delivery time is a bit long compared to what other businesses offer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2016
Clear and pleasant except for the colors
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2016
Hello, very nice product, very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2016
Very good quality of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2016
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2016
would be 5 if delivery status updates better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2016
maybe a comment regarding the color, it's hard to get a good sense of the color on the site, the hat is darker in reality than I thought but it's really not a big deal..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2016
Satisfied with my order. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2016
Just a pity that the item was out of stock for so long; it arrived at the end of summer....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2016
The Benodet sailor cap was unavailable for too long. It was planned for summer, it will be for autumn. Too bad!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2016
To recommend
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