Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2016
Wide choice, speed of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2016
Very interesting and quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2016
very nice product, good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2016
simple and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2016
Good, meets my expectations because it's difficult to choose a hat from a photo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2016
good and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2016
There is something for everyone's taste
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2016
Well organized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2016
Nothing particular to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2016
a lot of useful information
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2016
Modern site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
The site is comfortable, however the return policy needs improvement, especially regarding shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2016
Very long delivery....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
I apologize for several reasons... Firstly, I did receive my order. I pressed the wrong button without being able to go back. Secondly, my first email was a mistake because the confirmation for the arrival of my order ended up in Gmail's spam folder... I hardly ever check it. I went to pick up my hats at the pickup point after calling your store (because I was worried about not receiving them). The young man was very helpful. I thank him again by the way. Best regards. Mr. Felden
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2016
no problems, order received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2016
very professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2016
Serious - fast - competent -1 star because the descriptions of the hats are a bit too 'copy/pasted' between the different models, making it difficult to make a choice...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2016
good wide selection but high prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2016
Many choices, fast delivery. Good idea with the postcard to facilitate returns if needed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2016
Simple and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2016
Not bad but not very clear regarding delivery times when the product is out of stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2016
not easy to find size 53, many hats start at 55-56 so less choice for me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2016
well-made site especially since you indicate the sizes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2016
No problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2016
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2016
very good, clear and well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2016
well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2016
Identical to the photo. Well fitted. Very pleasant to wear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2016
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2016
Efficient, a lot of choices. Nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2016
very realistic photos
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2016
Hello, very complete site with a wide range of headgear! Well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2016
Sometimes a bit cluttered but the items are of good quality!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2016
quality items, precise descriptions, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2016
Very good, except for a stock outage at one point. We had requested to be alerted by email about availability. No news
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2016
Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2016
As with the last order, I think the item should be placed in plastic and then in its final packaging. This is to protect the product from humidity or water (during the previous purchase, the packaging had been wet...). For the rest, I am fully satisfied although as a precaution I took one size down. Be careful, the caps from the Stetson brand are larger than the winter ones from the same brand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2016
Good
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