Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2016
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
The delivery was longer than expected and the hat in the package was slightly bent, due to insufficiently solid protection during transport as the package itself was also slightly deformed on one of the upper edges. I placed the hat on a stand and it quickly regained its shape.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2016
Well-constructed site and easy to consult. The details regarding each item allow us to make a good choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2016
it is clear and there is a lot of choice. The quality is good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
Very happy to have discovered this site for Provençal hats that are said to be hard to find except at markets towards Arles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2016
good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
I received the items I was waiting for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2016
it is quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2016
Good but I could never track the package because your site kept asking me to change my password.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2016
The site itself should be more fluid. The rankings are a bit messy, but the service is efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2016
To recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2016
very good but delivery time a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2016
easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2016
Reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2016
many choices of shapes and prices, nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2016
Well stocked and for all tastes.
I also appreciated the phone contact which allowed for delivery just a stone's throw from my home.
Delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2016
The stock is a bit tight... But the quality and speed, nothing to say. Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2016
Practical, variety of products, speed of delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2016
Excellent store. Lots of choices, however it is difficult to sort accurately on the website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2016
No comments to make
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2016
A wide choice, and a user-friendly site.
My only downside concerns the number of references marked "coming soon"...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2016
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2016
Very good site. Lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2016
Good product but no follow-up online.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2016
Lack of fluidity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2016
Fast delivery and well packaged.
There was a small defect on the product, which bothers me a bit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2016
well documented; beware of colors that may not match what you see on a PC screen.
Quick refund, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2016
Good site and lots of choices!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
Very good site, all ranges of hats, caps etc. all models, from the most classic to the most modern, fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2016
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2016
Order arrived quickly and in good condition. Disappointment that the beret received was not presented in a box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2016
Wide choice of hats. Fast shipping and equally fast refund when the ordered item does not suit us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2016
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2016
Simple and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2016
To be put as a warning on your site? >> the size of my hat made in France was larger than the size of Stetsons and Australian hats!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2016
good
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