Customer reviews of Chavin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 181 published reviews
5 146 81% 4 21 12% 3 5 3% 2 4 2% 1 5 3%

Summary of reviews

Chavin delivers fast and careful packaging, with multiple reviews highlighting ultra-fast or very fast delivery and items arriving in good condition. Customers repeatedly note reliable service, attentive and professional staff, and pleasant, helpful support that contributes to a smooth ordering experience. Product quality is consistently mentioned, with many praising non-alcoholic options and specific wines for their bouquet, flavor, and presentation. The overall experience is described as easy to order, with well-presented bottles and dependable fulfillment that keeps customers returning for future orders.

Reviews 2 and 3 stars

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N
Nathalie C.
Rating: 2 out of 5
following a purchase from 25/06/2026
Rosé is too close to grape juice. Artis is much better in non-alcoholic syrah rosé
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Response from Chavin
Hello Nathalie,

We are sincerely sorry to learn that our rosé did not meet your expectations and we thank you for taking the time to share your feelings. We would be happy to discuss with you privately to better understand your experience and find a solution together.

Best regards,
The Chavin Team
M
Marie T.
Rating: 2 out of 5
following a purchase from 21/06/2026
I know the non-alcoholic wine from other competitors but this one is too sweet
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Response from Chavin
Hello Marie,

Thank you for taking the time to share your experience with us. We are sorry to learn that the alcohol-free wine did not meet your expectations in terms of taste. We appreciate your feedback and would be happy to discuss it further with you privately to better understand your feelings.

Best regards,
The Chavin Team
C
Christophe G.
Rating: 3 out of 5
following a purchase from 18/05/2026
The Cubi is a great idea, however I find your rosé a bit too sweet. I prefer the Arjoles rosé.
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Response from Chavin
Hello Christophe,

Thank you very much for your feedback. We are delighted that you like the Cubi and we take note of your comment about the rosé. Your opinion is valuable and helps us improve our offer.

Best regards,
The Chavin shop team
O
Olivier B.
Rating: 2 out of 5
following a purchase from 19/05/2026
Hello, I love your wine and I will continue to buy it. But my concern is the delivery. DPD left the package on the mailboxes. My mother, being disabled, tried to catch it but without success. She then fell on the ground (80 years old) why not put it down. I hope for a gesture from you. Thank you in advance but I will always be a good customer. Olivier Baeyens.
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Patrick A.
Rating: 3 out of 5
following a purchase from 22/04/2026
Regarding the wine, I have no opinion for now; however, the delivery leaves much to be desired, initially announced for Friday, then postponed to Saturday morning, then delayed to the afternoon, and in the end, it was on Monday with an unpleasant delivery person. We make arrangements to receive the packages, so the delays are not very welcome.
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Valerie D.
Rating: 3 out of 5
following a purchase from 22/02/2026
Thank you for the well-packaged and very fast delivery. But for the non-alcoholic wine, I found the taste not great. Too strong in aromas, too strong in aroma.
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Response from Chavin
Dear Valérie,

Thank you for taking the time to share your feedback. We are delighted that you appreciated the speed and packaging of your delivery. Regarding the non-alcoholic wine, we take note of your comments on the taste. Your satisfaction is paramount to us, and we will not fail to pass on your remarks to our team. Please do not hesitate to contact us if you need advice for your next orders.

Best regards,
The Chavin team
J
Jacques D.
Rating: 2 out of 5
following a purchase from 11/10/2025
Non-alcoholic wines are not to my taste, I find them a bit flat
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Response from Chavin
Hello Jacques,

Thank you for taking the time to share your opinion. We understand that non-alcoholic wines do not match your preferences, and we respect your opinion. We encourage you to explore other options in our range that may suit you better.

Best regards,
The Chavin team
S
Sylviane M.
Rating: 3 out of 5
following a purchase from 11/01/2026
The sparkling chardonnay is very good, the rosé wine is a bit too acidic
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Response from Chavin
Dear Sylviane,

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our sparkling chardonnay. Regarding the rosé wine, we take note of your comment on the acidity and will certainly consider it for our future selections. Your satisfaction is our priority, and your feedback helps us improve.

Best regards,
The Chavin team.
T
Thierry D.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good
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Response from Chavin
Hello Thierry,

Thank you for your positive feedback on our site "Chavin". We are constantly striving to improve the experience of our users and your comments are valuable. Please feel free to share your suggestions to achieve an even higher rating!
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