Chavin delivers fast and careful packaging, with multiple reviews highlighting ultra-fast or very fast delivery and items arriving in good condition. Customers repeatedly note reliable service, attentive and professional staff, and pleasant, helpful support that contributes to a smooth ordering experience. Product quality is consistently mentioned, with many praising non-alcoholic options and specific wines for their bouquet, flavor, and presentation. The overall experience is described as easy to order, with well-presented bottles and dependable fulfillment that keeps customers returning for future orders.
A recurring problem with your software: I can't redeem my rewards if I want to combine them... This is really starting to annoy me.
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Response from Chavin
Hello Mr. Salomon,
We are sorry about these recurring difficulties with our loyalty program and completely understand your frustration.
Please note that a 15-day waiting period is normally required between discounts before they can be used. However, please contact me directly so that we can check your account and find a solution.
We will also be changing our loyalty system soon, specifically to make it easier to use and provide you with a smoother, more intuitive experience.
Thank you for your loyalty and for your feedback, which helps us improve our services.
Kind regards,
Stéphanie - Maison Chavin
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Aurelie G.
Rating: 4 out of 5
following a purchase from 08/09/2026
Fast UPS delivery but the package is left in the garden in bulk without any call at all
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Response from Chavin
Hello Aurelie,
We sincerely thank you for your positive feedback regarding the speed of our delivery service. We take your remarks about the delivery into account and strive to constantly improve our customers' experience.
We would be delighted to see you soon in our online store.
Best regards,
The Maison Chavin team
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Andreas S.
Rating: 4 out of 5
following a purchase from 06/09/2026
Order placed very well, ultra-fast delivery, good products.
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Response from Chavin
Hello Andreas,
We sincerely thank you for your positive feedback! We are delighted to learn that your order went well and that you appreciated the speed of delivery as well as our products.
We look forward to serving you again,
The Maison Chavin team
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Emmanuel B.
Rating: 4 out of 5
following a purchase from 31/08/2026
fast and reliable delivery. the bottles have not yet been opened or tasted.
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Response from Chavin
Hello Emmanuel,
We sincerely thank you for your review and are delighted to learn that you appreciated the speed and reliability of our delivery service. We hope you will enjoy tasting your bottles very soon and that you will come back to visit us.
Best regards,
The Maison Chavin Team
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Françoise P.
Rating: 4 out of 5
following a purchase from 21/08/2026
A beautiful discovery! Already shared with friends of our age who no longer drink wine or wish to reduce their consumption.
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Response from Chavin
Hello Françoise,
We thank you for your warm review and are delighted that you made a great discovery at Chavin. It is a pleasure to know that you shared this experience with your friends, and we hope they will also appreciate our products.
Best regards,
The Maison Chavin Team
F
Fabienne K.
Rating: 4 out of 5
following a purchase from 18/08/2026
Delivery in accordance with my order
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Response from Chavin
Hello Fabienne,
We sincerely thank you for your positive feedback! We are delighted to learn that your delivery met your expectations. We hope to see you again soon on our online store.
Best regards,
The Maison Chavin Team
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Herve L.
Rating: 4 out of 5
following a purchase from 17/08/2026
Very well, no worries
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Response from Chavin
Hello Hervé,
We sincerely thank you for your positive feedback. We are delighted to learn that your experience was satisfactory and we would be happy to welcome you back soon.
Best regards,
The Maison Chavin Team
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Anne C.
Rating: 4 out of 5
following a purchase from 03/08/2026
Beautiful presentation, taste a bit too sweet, drier in the mouth would be desirable, impeccable delivery, product well protected during transport
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Response from Chavin
Hello Anne,
We sincerely thank you for your feedback and constructive comments regarding the taste. We are delighted to hear that you appreciated the presentation and that the delivery went smoothly. We hope to see you soon in our store to discover other products.
Best regards,
The Chavin team
B
Bernard P.
Rating: 4 out of 5
following a purchase from 16/07/2026
Fast and compliant delivery, unfortunately complicated by the incompetence of the relay point imposed by TNT. I reported the information and received an appropriate apology message from CHAVIN.
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Response from Chavin
Hello Bernard,
Thank you very much for your positive feedback. We are delighted that the delivery was quick and compliant, and we understand that pickup points can sometimes cause issues. Your comment is valuable to us and helps us improve our service.
Best regards,
The Chavin team
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Christine C.
Rating: 4 out of 5
following a purchase from 01/07/2026
Order placed for an event in 15 days, delivery is great
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Response from Chavin
Hello Christine,
We sincerely thank you for your positive feedback! We are delighted to hear that the delivery met your expectations. Your satisfaction is our priority and we hope you will enjoy your experience with us.
Best regards,
The Chavin team
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Nathalie C.
Rating: 2 out of 5
following a purchase from 25/06/2026
Rosé is too close to grape juice. Artis is much better in non-alcoholic syrah rosé
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Response from Chavin
Hello Nathalie,
We are sincerely sorry to learn that our rosé did not meet your expectations and we thank you for taking the time to share your feelings. We would be happy to discuss with you privately to better understand your experience and find a solution together.
Best regards,
The Chavin Team
J
Jean Paul M.
Rating: 4 out of 5
following a purchase from 15/06/2026
nice little wine especially fresh
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Response from Chavin
Hello Jean Paul,
We warmly thank you for your positive feedback. We are delighted that our alcohol-free wine has brought you satisfaction! Fresh, it is indeed delicious! Your appreciation touches us and motivates us to continue offering quality products.
Best regards,
The Chavin team
M
Marie T.
Rating: 2 out of 5
following a purchase from 21/06/2026
I know the non-alcoholic wine from other competitors but this one is too sweet
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Response from Chavin
Hello Marie,
Thank you for taking the time to share your experience with us. We are sorry to learn that the alcohol-free wine did not meet your expectations in terms of taste. We appreciate your feedback and would be happy to discuss it further with you privately to better understand your feelings.
Best regards,
The Chavin Team
J
Jacques B.
Rating: 4 out of 5
following a purchase from 18/05/2026
I have been using your service for a long time, but since you changed your delivery person, nothing is going well!! Waiting 24 hours to be delivered is a problem for me!! My wife and I have too much to do!!!
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Response from Chavin
Hello Jacques,
We sincerely thank you for your loyalty and your feedback. We understand that delivery times can be a real inconvenience and we appreciate your understanding. We have recently brought in 2 new carriers for testing, and we plan to offer a choice among them.
Hoping to have the chance to satisfy you again.
Best regards,
The Chavin shop team
O
Olivier B.
Rating: 2 out of 5
following a purchase from 19/05/2026
Hello, I love your wine and I will continue to buy it. But my concern is the delivery. DPD left the package on the mailboxes. My mother, being disabled, tried to catch it but without success. She then fell on the ground (80 years old) why not put it down. I hope for a gesture from you. Thank you in advance but I will always be a good customer. Olivier Baeyens.
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Annie V.
Rating: 4 out of 5
following a purchase from 06/04/2026
CHAVIN no problem with the order It's perfect But for the delivery it's a disaster If TNT is still in charge of the delivery I won't order anymore
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Response from Chavin
Hello Annie,
Thank you for your feedback and we are glad that your order met your satisfaction. We are sorry to hear that the delivery did not meet your expectations. We take your comments very seriously, and we inform you that we have changed the carrier in this regard! Your experience is important to us, and we hope to see you again soon on our site under better conditions.
Best regards,
The Chavin team
R
René L.
Rating: 4 out of 5
following a purchase from 30/09/2025
Very good quality product
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Response from Chavin
Dear René,
We sincerely thank you for your positive review and your flattering comments regarding our products. We are delighted to learn that you are satisfied with their quality. Your feedback is valuable to us and encourages us to continue improving our offering. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chavin team
J
Joël M.
Rating: 4 out of 5
following a purchase from 22/01/2026
The Pierre Zero Merlot does not meet my expectations compared to the BIB Chardonnay and rosé.
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Response from Chavin
Hello Joël,
Thank you for your feedback and for taking the time to share your impressions on the Pierre zéro Merlot. We are delighted that you enjoyed our BIB Chardonnay and rosé. Your feedback is valuable and we will pass it on to our team to continue improving our products. We look forward to seeing you on our site!
Best regards,
The Chavin team
D
Dominique G.
Rating: 4 out of 5
following a purchase from 28/09/2025
Not bad. Fruity.
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Response from Chavin
Hello Dominique,
Thank you very much for your feedback! We are delighted that you enjoyed our Chavin site and its fruity side. Please feel free to get back to us to share any other impressions or suggestions.
See you soon!
D
Didier C.
Rating: 4 out of 5
following a purchase from 25/09/2025
A pleasure for the taste buds!
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Response from Chavin
Hello Didier,
Thank you very much for your feedback and compliments on our site "Chavin"! We are delighted that you enjoyed your experience. Your satisfaction is our priority, and we hope to welcome you again soon to continue delighting your taste buds.
Best regards,
The Chavin team.
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William D.
Rating: 4 out of 5
following a purchase from 10/03/2026
nothing to say about Chavin regarding the sale and shipping, however the little star of disappointment is not the taste of wine but of grape juice for my part.
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Response from Chavin
Hello William,
Thank you for your feedback and your rating of 4 out of 5. We are glad that you appreciated our sales and shipping service, but we regret that the taste of the wine did not meet your expectations. Your feedback is valuable and we take it into account to improve our offer.
M
Michel R.
Rating: 4 out of 5
following a purchase from 28/09/2025
Everything is going very well. The deadlines are respected and the quality of the wine is very good for a reasonable price. Thank you.
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Response from Chavin
Hello Michel,
Thank you very much for your positive feedback on our site "Chavin". We are delighted to hear that you are satisfied with the delivery times and the quality of our wines. Your recognition motivates us to continue offering the best to our customers. See you soon!
Best regards,
The Chavin team
J
Jacques D.
Rating: 2 out of 5
following a purchase from 11/10/2025
Non-alcoholic wines are not to my taste, I find them a bit flat
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Response from Chavin
Hello Jacques,
Thank you for taking the time to share your opinion. We understand that non-alcoholic wines do not match your preferences, and we respect your opinion. We encourage you to explore other options in our range that may suit you better.
Best regards,
The Chavin team
M
Michael S.
Rating: 4 out of 5
following a purchase from 02/10/2025
I could have given 5 stars because: - The wine is good compared to other 0% - The delivery was perfect, don't change carriers, Fedex is top-notch, nothing like all the carriers I've known. - Customer service is relatively professional, response not very quick but complete response is essential. However, I would have given 5 stars if they had marketed a 0.0% like Emmery, or Alternativa and many others, it's a real shame because I'm looking for true non-alcoholic, not <0.5%, when we want non-alcoholic it's true that we don't want a little alcohol, we don't want 0.5%, so obviously it's the 0% label that allows up to 0.5% but the label is misleading, if I wanted wine with alcohol I would take a chateauneuf, not a 0%... anyway, they replied that it would come but in the meantime they don't have any, hence the small downside because for that I won't buy again as long as they don't make 0.0% and I think it's not for tomorrow that they will sell 0.0%... very unfortunate but 4 stars for all the other good reasons
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Response from Chavin
Hello Michael,
We sincerely thank you for your detailed feedback and constructive remarks. Regarding your wish for a 0.0% option, we have: Opia Blanc de Blanc at 0.0% as well as the Pierre Zéro signature chardonnay sparkling wine which are at 0.0%
The site will soon be updated to more clearly highlight this important feature.
Best regards,
The Chavin team
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Anne-Marie L.
Rating: 4 out of 5
following a purchase from 05/12/2025
Very good. Too bad the cubbies are out of stock
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Response from Chavin
Dear Anne-Marie,
Thank you for your positive feedback and we are delighted that you enjoyed your experience on our Chavin site. Our cubbies are back in stock.
See you very soon!
Best regards,
The Chavin team
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