/10
★★★★★
based on 152 reviews published
★★★★★
based on 152 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery problem
Loris T.
purchased on 25/07/2024
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3
/5
★★★☆☆
Attention, the jerseys fit very tightly!
Vincent F.
purchased on 24/03/2024
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3
/5
★★★☆☆
Good products unfortunately missing 1 product at delivery
Eric B.
purchased on 16/07/2024
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2
/5
★★☆☆☆
Poor quality product (or price too high compared to the quality)
Adrien D.
purchased on 30/06/2024
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Answer from Chef de File
Hello A****n, Thank you for your message. For what reason(s) do you find our premium white socks to be of poor quality? Knowing that you ordered them in several copies, do not hesitate to return those that you have not used in order to proceed with the refund for them. We remain at your disposal. Wishing you a pleasant day, Luca - The Chef de File team
3
/5
★★★☆☆
A label came off the shorts as soon as I took it out of the packaging. A bit of a shame for new equipment.
Thomas V.
purchased on 16/04/2024
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3
/5
★★★☆☆
A product error upon delivery! Too bad everything else was perfect
Alexandre A.
purchased on 27/03/2024
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3
/5
★★★☆☆
Very good quality products but the photos and descriptions are not representative! Different color, short sleeve clothing not indicated in the product sheet and ambiguous in the photo. On the other hand, the canvas bag with the order is nice. The order arrived quickly. Too bad.
Fabien D.
purchased on 22/03/2024
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Answer from Chef de File
Hello Fabien, Thank you for your complete feedback. We try to represent our products as best as possible through several photos (in studio, in detail, and in action) as well as in the product description. Both for the color and for the technical aspect. Sorry that the product did not meet your expectations and that the black vest on a black jacket may have misled you. This is why we zoom in on our products so that you can see the details of it before purchase and that we indicated in the product sheet, among other things, 'discover our new sleeveless windbreaker vest'... We remain at your disposal, Luca - The Chef de File team
3
/5
★★★☆☆
Too bad the sizes don't match... Size small. So returning the product: shipping costs at our expense for the purchase + shipping costs at our expense for the return!! Loss of money.
Colombe F.
purchased on 03/12/2023
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Answer from Chef de File
Hello, Thank you for your feedback. Sorry that our offer to exchange the jersey for a larger size did not suit you. The products run small because it is the norm for a comfort and performance aspect to fit close to the body, and as we indicate on our size guide: 'Please note that these products fit very close to the body. Don't hesitate to take a size up if in doubt!'. It is in this sense that we advise people who want the jersey to be more 'ample' to go for a size up. Wishing you a good day, Luca - The Chef de File team
3
/5
★★★☆☆
I have no real knowledge of the company. I give it an average rating
Acheteur Vérifié
purchased on 10/08/2023
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3
/5
★★★☆☆
Very long delivery time, 12 days... Shipping costs too high! No indication that the site and therefore the teams are on vacation on the website. It's a shame. I understand and it is legitimate to have vacations but maybe indicating it on the site would be worth considering.
Acheteur Vérifié
purchased on 12/08/2023
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Answer from Chef de File
Hello Camille, Thank you for your feedback. Indeed, our apologies for the longer order processing time than usual during the August period (which was however notified on the announcement bar of our site). The package being shipped from Monaco, we have additional transport costs (https://chefdefile.com/pages/livraison). For example, in our shipping policy, the transport costs are at our expense for an order similar to yours shipped within mainland France. We understand that the design of our marinière may not appeal to everyone and that is perfectly normal. However, on the product page of the jersey, there are images of the outfit in 3D as well as photos of the jersey worn that highlight the design and the traditional lines of the marinière reworked to give a breaking effect. We remain at your disposal. Wishing you a good day, Luca - The Chef de File team