Customer reviews of CHIBI AKIHABARA

Hello, very disappointed, I ordered 3 figurines very poorly protected in the box, so the 3 boxes are very damaged, the figurines were added back into their boxes so they were detected and then resealed, so really disappointed.

I ordered a large number of Banpresto figurines, almost all of them had already been opened and the boxes re-taped. They claim to sell new products, I requested a return as soon as I received my order on December 12, which was 8 days ago, and I have had no response to date. So, look for a more reliable site!

3 months to send a pre-order released at the end of August 2025 and once received, disappointed to find that it had been opened, without the internal protective plastic, wrapped in bubble wrap hastily and taped everywhere as if it had not been opened. Being a pre-order, the figurine was supposed to be sealed and new, which was not the case.

I preordered a Kirua Zoldik statue in June 2024, scheduled for September of the same year. A collaboration between the site and Kitsune Statue where they announce a super short delay between the preorder and delivery, so normally we expect reliable timelines. I received the statue in August 2025! (after 7 delays...) And in terms of quality, the face was below the images present on the site and even on the box (rounder face, different eye tilt). The character looks more like a sulky child than a killer... I really thought "all that waiting for this". And no instructions are provided to attach all the lightning bolts to the statue, they are delivered loose in bags and we try to figure out which goes where based on the photos on the box, it lacks finishing.

6 months delay on the expected delivery.....

Waiting for the 2nd part of my order, waiting time much too long for a pre-order. I'll rate and give a real opinion once I've received everything, for now I'll leave it at that. Quite disappointed and astonished coming from Chibi, surely the last pre-order I make with them.

I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.

Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection

not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!

I never received the package :(

I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.

I asked to be delivered to the parcel relay point of my choice, but the parcel ended up at the other end of town with restrictive delivery times. Apart from that, the parcel was top notch.

No response to emails despite reminders. Cancellation requests ignored and censorship on social networks when confronted with the facts.

I waited 5 months for my order, but in the end I didn't even get all of it. Disappointed and I will not return to your site.

The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.

Figure too small for the price

I paid a pre-order of 799 EUR with them in 2023.The delivery date is in 1 month.After that, it's 8 months of silence, with no delivery or notification.In 2024, I discovered that this order was still undelivered.I asked about it, was told to cancel the order and waited another month for the refund.In the end, I was refunded 785.17 EUR.I asked why I lost money.I was told that I was the one who cancelled and according to their T&Cs, it's my responsibility and the transaction fees are my responsibility. Definitely a site to avoid. ==============Update================They said I'm not honest because I'm the one who cancelled the order.Yes of course, for an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.And in their GTC there's only customer responsibility, never on their side.For an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.I think that if they don't deliver the product for 10 years and the customer cancels his order, it's still the customer's responsibility.Their sentence made me laugh "If you had been patient a few more times, we could have provided you with news of your pre-order, which has finally been postponed to the end of this year. "They already know that the product will be delivered at the end of this year but they didn't tell anyone.What a bad attitude on their part! Really a site to be avoided.

I've just given the figurine as a gift, and it's got a broken foot, which isn't very good, as you can imagine.

16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...

Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.

Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.

Poor quality item and nothing to do with the description

I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.

After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.

Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.

Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).

Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.

Delivery time too long

Usually nothing to report, but this time I needed information via customer service. I had to deal with a rare condescension that shocked me. I'll empty my loyalty points next time and move on to another store.

I have made a complaint following receipt of a figurine with defects. I was told that the figurine could not be replaced by the same model, even though the website showed that it was in stock. Still no reply. Very disappointed, I'm not starting a collection of damaged figurines...

This is a criminal shop, who's saying that he delivered the order but never did it. I have to use PayPal refund method to refund the money. Crazy Freak never again! YOU ARE LIERS AND NOTHING ELSE! WAITING FOR DELIVERY YOUR OWN STUFF KNOWING THAT NOBODY IS PICKING UP YOUR NON DELIVERY IS NONSENSE TO WAIT FOR THE REFUND. STOP LIERS JUST STOP IT YOU NEVER DELIVERED IT NEVER! YOU HAVE TO REFUND IT RIGHT NOW! you refuse to refund and PayPal gives me my money back, you are scam and criminals. I never saw that package so it's was never delivered and you waiting for your own stuff to be returned and you ignoring all my messages. I bought the item at ebay and deleted my account at your crap website, never order again from your nonsense.

Excessive delay

I waited months for my package to arrive. It was for Christmas and arrived in March without any information. I thought I'd never receive it when it arrived.

Received quickly, but it's not the one I ordered! It's the same person, so it fits, it's very pretty, but I'm disappointed to give a gift that's not the one I chose...

Broken figurine

I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.

Much too expensive for little plastic things made in a Chinese factory, the cardboard box is more expensive than the product.

1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!

Parcel received intact but product broken for the second time

Broken voldemort wand