The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Perfect order processing. Only the purchase is not tax-free for reunion, so we have to pay vat twice.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! We are happy that your order was processed to your satisfaction. We would like to inform you of the following:)Unfortunately, customs charges are beyond our control and may vary. For more information on taxation, we recommend that you consult the terms and conditions directly on the Reunion Island customs website. Thank you for your understanding!
M
Marion M.
Rating: 4 out of 5
following a purchase from 08/07/2024
Delivery in less than a week and figurine in line with site image
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
A
All M.
Rating: 4 out of 5
following a purchase from 24/05/2024
My order took a little time ( 2 more months at least )
Translated reviews
J
Jean-sébastien P.
Rating: 2 out of 5
following a purchase from 24/05/2024
I waited 5 months for my order, but in the end I didn't even get all of it. Disappointed and I will not return to your site.
Translated reviews
L
Ludovic
Rating: 4 out of 5
following a purchase from 14/05/2024
Well arrived
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve to get 5 stars :DV Wishing you a nice day & see you soon ^^
V
Vanessa A.
Rating: 2 out of 5
following a purchase from 17/05/2024
The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.
Translated reviews
Response from CHIBI AKIHABARA
Hello,First of all, we would like to express our sincere regret at the damaged state of one of your boxes of figurines. We would have really appreciated it if you had contacted our customer service department as soon as you noticed the problem, as this would have enabled us to intervene quickly to find a solution and rectify the situation to your complete satisfaction.We have sent you a detailed e-mail with the aim of better understanding and resolving the inconvenience you have encountered.Looking forward to your reply by e-mail and in the hope of being able to rectify this situation,Yours sincerely.
M
Maxence
Rating: 4 out of 5
following a purchase from 14/05/2024
Need to ask for information about the delivery time and then learn that the supplier is late. I give 4 stars because the quality of the figurines and the support is satisfactory but 1 star for the information on your order.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We are delighted that you are satisfied with the quality of our figurines and our customer service. However, we recognize the crucial importance of keeping you informed of the status of your order. That's why we've set up an e-mail system to notify you as soon as there's a change in the release date of a pre-ordered product. Should this system malfunction, you can always consult the forecast release dates in your customer area, in the "Your Preorders" tab, even if the products are no longer online. We appreciate your feedback and are committed to improving our communication. Have a good day and see you soon!
Z
Zoé L.
Rating: 4 out of 5
following a purchase from 30/04/2024
The transport box arrived quite damaged, as did the box in which the figurine was packed, so I was worried about the figurine, but it was in good condition.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DNWe are sorry to hear that the shipping box for your order arrived damaged. It is unfortunate that this may have caused concern about the condition of your figurine. We would like to remind our customers that in the event of a problem with the transport of their order by DPD or La Poste, it is important not to hesitate to make a reservation when the package is found to be damaged on receipt. If you have any questions, please do not hesitate to contact us. We're here to help. ^^Thank you again for your confidence.Have a nice day & see you soon! :)
M
Maxime M.
Rating: 4 out of 5
following a purchase from 02/05/2024
Fast and accurate
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.please let us know what we could improve to get 5 stars :DVwishing you a pleasant day
A
AP
Rating: 4 out of 5
following a purchase from 06/05/2024
The product was originally scheduled for January, but I received an e-mail indicating that delivery had been postponed until April. In the end, it arrived at the beginning of May. This often happens with this store, but I don't mind waiting (however, I'm taking off one star because it's not the first time). If you're in a hurry to receive your pre-order, you should take this factor into consideration, as you'll see your item available elsewhere and much earlier. As for the rest, I got a great price and the parcel was well packaged.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DLThe initial pre-order dates are provided by our suppliers as an indication and can be modified at any time by the latter, or by the manufacturer itself. In the case of your figurine, although it was received at the end of April, we had to take the necessary time to prepare and check the merchandise before shipping pre-orders at the beginning of May. We sincerely apologize for any inconvenience this delay may have caused. Your satisfaction is important to us and we appreciate your understanding in this situation.Please do not hesitate to contact us if you have any further questions or concerns. We're here to help.Thanks again for your trust.Have a nice day & see you soon!
R
Rayane B.
Rating: 4 out of 5
following a purchase from 10/04/2024
First time ordering on this site, I put 4 stars because, I am a little disappointed the lady who received the package at the relay point told me that it was opened and that she had to tape it. The delivery was a bit delayed but nothing too serious, otherwise the figurine itself is very beautiful and corresponds exactly to the pictures, in very good condition. Prices are respectable, nothing to sayI recommend this site.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and recommendation. We are delighted to know that the figurine met your expectations! :)Concerning the incident with the parcel, to avoid this happening again in the future, we recommend that you contact the customer service department of the carrier (Colissimo or DPD) who handled your parcel. By reporting this anomaly, appropriate measures can be taken to guarantee the safety of your future orders.Once again, thank you for your trust and your recommendation.Have a nice day & see you soon :D
S
Stéphane S.
Rating: 4 out of 5
following a purchase from 21/03/2024
For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are delighted to hear that you are satisfied with your first order! :DBalive day & see you soon on Chibi Akihabara!
M
Marie-C
Rating: 4 out of 5
following a purchase from 28/02/2024
nickel as usual my pre-ordered figurine arrived safely.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
P
Paget
Rating: 4 out of 5
following a purchase from 27/02/2024
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!
I
Ines
Rating: 4 out of 5
following a purchase from 28/02/2024
You always answered my questions, even if I was a bit insistent...
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
M
Marilys V.
Rating: 2 out of 5
following a purchase from 28/02/2024
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We sincerely regret to learn that your purchasing experience did not meet your expectations. We have taken note of your disappointment regarding the pre-ordered figurine, in particular due to the differences in quality compared to the photo on the website.In order to better understand your situation and resolve any possible problems, we sent you an e-mail on 06/03 requesting more information on the product in question. Unfortunately, we have not yet received a reply from you. It's important to stress that the photos and information we display come from the manufacturer and supplier, over whom we unfortunately have no direct control. If you could take the time to reply to our email, we would be grateful if we could resolve this situation satisfactorily. We would like to assure our customers that we are here to support them throughout their shopping experience.Thank you for your understanding, and we remain at your disposal for any questions or concerns.Looking forward to hearing from you,Have a nice day.
D
David T.
Rating: 4 out of 5
following a purchase from 27/02/2024
Delivery: goodProduct: correct
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
M
Mikaël D.
Rating: 4 out of 5
following a purchase from 27/02/2024
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
C
Client
Rating: 4 out of 5
following a purchase from 27/02/2024
I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your purchase experience. :)We understand your frustration at the significant delay in the delivery of your pre-order, initially scheduled for October and finally received in February. We sincerely apologize for the extended wait, but are delighted to see that the figurine is as you expected and was well packaged.We appreciate your positive feedback regarding our responsive customer service. Your satisfaction is our priority, and we take your feedback into account to improve our processes.Thank you for your understanding and trust. We appreciate your patience, and look forward to providing you with a smoother shopping experience for your future orders.Sincerely yours & see you soon :)
R
Rosine
Rating: 4 out of 5
following a purchase from 19/02/2024
It's very good despite a lack of communication on the status of the order.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! :DNWe take note of your comment and we will do our best to improve on this point.Have a nice day & see you soon :)
L
Luca L.
Rating: 4 out of 5
following a purchase from 12/02/2024
Delivery time
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for posting a review.Please let us know what we could improve to get 5 stars :DVWishing you a pleasant day & see you soon!
F
Fabien
Rating: 4 out of 5
following a purchase from 08/02/2024
Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...
Translated reviews
Response from CHIBI AKIHABARA
Hello,First of all, thank you for your opinion :)Concerning the delivery, we advise you to report this anomaly to the customer service of the carrier concerned so that it does not happen again, because unfortunately we are not responsible for this choice of the deliveryman.Have a nice day & see you soon!
C
Client
Rating: 4 out of 5
following a purchase from 30/01/2024
Real sales, not false pretenses. A wide choice, although a little light for me, but normal I do not fit into the category: naruto, demon slayer and others that I designate commercial.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day & see you soon :)
A
Audrey M.
Rating: 2 out of 5
following a purchase from 01/11/2023
I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.
Translated reviews
Response from CHIBI AKIHABARA
Hello,The dates indicated are given by our suppliers and are not always respected, for various reasons: transport problems, economic problems, production delays by the manufacturer...etc.Please believe that we are aware that the wait can be very long for our customers and it is important to us that all orders are honored on time. Unfortunately, this is not our fault, and we're very sorry about it.some stores are importers, so they get their products earlier, but as far as we're concerned, we only work with official suppliers.unfortunately, posting a review won't help matters, and we invite you to contact customer service, who will give you more answers about the status of your pre-orders.what's more, there's an article on our website explaining everything about pre-orders and the delays that affect them: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlBien.
E
E.B
Rating: 4 out of 5
following a purchase from 24/01/2024
My order arrived very quickly and well packaged. The items are in order and the quality is good. However, I think it's a shame that one of the figurine supports arrived in blue, whereas on the website it was transparent. But nothing serious.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DLThe photos posted on our site are given to us by the suppliers, and we are sorry if the base was not the same as on these photos.wishing you a good day & see you soon on our site!
L
Law
Rating: 4 out of 5
following a purchase from 22/01/2024
Package arrived quickly, figurine in good condition. Thank you
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon!
J
JOACHIM
Rating: 4 out of 5
following a purchase from 18/01/2024
delivery received on time, corresponds to order placed
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you for your review. Please do not hesitate to tell us what earned us one star less so that we can improve. Thank you for your order. Have a nice day.
A
Alex F.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good experience for a first time, a bit of a shame about the late delivery, but I appreciate the service.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review! :DBonjour & à bientôt sur Chibi Akihabara !
F
Fairly
Rating: 4 out of 5
following a purchase from 22/12/2023
I ordered a number of products. I received everything, in excellent condition, even if DPD didn't meet the delivery deadlines (the first time, the deliveryman didn't contact me and told the agency that I had refused delivery when I hadn't, but I was able to have it delivered a few days later, following multiple calls to customer service). As for Chibi Akihabara, there are many choices available for purchase and pre-order, and the site is very easy to use. I obviously recommend it.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion & your recommendation! Don't hesitate to let us know what we could improve in order to obtain 5 stars, because from what you indicate, it would only be the delay linked to DPD which is beyond our control.Wishing you a pleasant day & see you soon on Chibi Akihabara!
M
Maëlle C.
Rating: 4 out of 5
following a purchase from 20/12/2023
I find that there's not as much choice on the site as in store when you come to art to play in Nantes or elsewhere and Foix you don't find what you're looking for and it often takes a long time to order. Last year I ordered on 26/12 and 8 months later I got the parcel and it's for Christmas, but well...
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your detailed review!From what we can see regarding this order you mention, dating from December 2022, most of the figures in this order were pre-orders for the year 2023. We only dispatch Preco/Dispo orders once all the products have arrived at our premises, and as they are pre-orders, the date shown is provisional and may be changed at any time by the supplier. Unfortunately, we have no control over their delivery times and cannot predict any delays. However, as you did for your last order, it was possible to divide it into two shipments ^^Hoping to have been able to provide you with some answers,Wishing you a beautiful day & happy holidays,Sincerely.
M
Marie T.
Rating: 4 out of 5
following a purchase from 15/12/2023
We have received the figurine ordered
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day, happy holidays & see you soon :)
C
Client(e)
Rating: 4 out of 5
following a purchase from 13/12/2023
Many products to choose from at attractive prices.reasonable delivery time.one small problem: one of the boxes received was slightly damaged (not ideal for a gift).
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! :DNWe are sorry that the box arrived damaged, it can happen that during transport, even with the protections, these take shocks. Please do not hesitate to contact customer service in such cases ^^Happy day, happy holidays & see you soon on Chibi Akihabara!
C
Client
Rating: 4 out of 5
following a purchase from 14/12/2023
Despite a small delivery problem, this was quickly dealt with and the problem was solved. As a result, my order arrived in time for the festive season!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Concerning the delay of your order, unfortunately, we have no control over the delivery times of the carriers and cannot predict the actions of the deliverers or their delays if any. Our customer service team took matters into their own hands following your report, and we're delighted to learn that your order finally arrived at the right destination :)Have a nice day, happy holidays & see you soon on Chibi Akihabara! ^^
M
Mika
Rating: 4 out of 5
following a purchase from 06/12/2023
Fast shipping, smooth reception, nothing damaged. I'm very satisfied. One downside for a product costing more than 250 euros, I'm surprised there's no bubble wrap in addition to the standard padding.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)If your product arrived without breakage or defect, it means that the standard protection is sufficient, so it was not necessary to have additional protection for your product is not indicated at risk. Have a nice day, happy holidays & see you soon on Chibi Akihabara!
R
Ristic D.
Rating: 4 out of 5
following a purchase from 22/11/2023
My experience would have been totally perfect if your DPD carrier hadn't postponed the delivery twice. Apart from that, it's perfect!
Translated reviews
Response from CHIBI AKIHABARA
Hello,First of all, thank you for your review :)Concerning the DPD carrier, this one is independent and is not part of our company. Unfortunately, we have no control over the deliverers' actions and you should not hesitate to contact their customer service department to report any anomaly.For future deliveries, we advise you to choose another carrier such as Colissimo if it suits you better ^^Happy day & see you soon on our site!
S
Stacy B.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very fast delivery, parcel seems well protected, it's a pity that a damaged box was in the parcel before sending. But I'm sure you can't see everything and the product seems to be in good condition despite the damaged box.
Translated reviews
Response from CHIBI AKIHABARA
Bonjour,Merci pour votre avis :)Il peut arriver que pendant le transport, même avec les protections, les boîtes peuvent en retrouver un peu abîmé et certains deliverurs sont parfois indélicats...Vous souhaiter une bonne journée & à bientôt ! ^^
M
Magali L.
Rating: 4 out of 5
following a purchase from 09/11/2023
Great company, but the box was damaged on arrival and I'm missing the Koro Sensei Blanc golden ticket.
Translated reviews
Response from CHIBI AKIHABARA
Hello,First of all thank you for this review, & we are sorry for this oversight.Our customer service has contacted you by mail dated 22/11/23, can you read and respond? Thank you very much. Have a nice day.
T
Tkt M.
Rating: 4 out of 5
following a purchase from 16/10/2023
I've been shopping on their site for some time now, and I've never had any particular problems. Apart from occasional delays on pre-orders, which isn't surprising in itself given that importing figurines from Japan can take a long time, and the prices of the figurines are higher than those in Japan, which is also normal - importing has a price... and I personally prefer to go through their service than take the risk of importing myself from Japan and having to pay customs at a higher cost than that of my order.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback and your understanding! :)Wishing you a nice day & see you soon on our site!
G
Gaétan M.
Rating: 4 out of 5
following a purchase from 16/10/2023
Quality figurine but delivery a little long
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Concerning the delivery a little longer than usual, unfortunately, from the moment your package is entrusted to the Post Office or DPD, we no longer have control over the actions of carriers and possible delays. If you're not convinced by the carrier you've chosen, you can always choose another one next time ^^Have a nice day & see you soon!
J
Jerome F.
Rating: 2 out of 5
following a purchase from 17/10/2023
Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.
Translated reviews
Response from CHIBI AKIHABARA
Hello,First of all, we are very sorry that your experience with our customer service did not satisfy you. Concerning pre-orders, please believe that we are aware that the wait can be very long for our customers and it is important to us that orders are honored on time. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlBien.
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 