Reviews CHIBI AKIHABARA

I had to cancel the order for the first time because it was taking too long.. the figurine was supposed to arrive at the end of December 2024 and by the end of March 2025 still nothing, so I made the decision to cancel because it wasn't going to arrive in time for a birthday (it was a gift). I am well aware that it's not Chibi Akihabara's fault but the supplier's. But it's still very annoying ^^'

Waiting for the 2nd part of my order, waiting time much too long for a pre-order. I'll rate and give a real opinion once I've received everything, for now I'll leave it at that. Quite disappointed and astonished coming from Chibi, surely the last pre-order I make with them.

One of the flames decorating the Sukuna figurine was broken. This must have happened during transport. It was easily glued back together, but as it was a gift, it was a bit of a shame.

CHIBI AKIHABARA met the deadline and the package was well packed. Contents as advertised. However, the DPD France carrier, who was supposed to make a home delivery, didn't bother to drop by and went straight to the nearest post office to drop off the parcel. This is a deplorable attitude on the part of the carrier and I am very disappointed.

I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.

It arrived quickly but I would have liked to have a figurine but tampis

I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.

I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.

Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.

Plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails

I asked to be delivered to the parcel relay point of my choice, but the parcel ended up at the other end of town with restrictive delivery times. Apart from that, the parcel was top notch.

First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????

I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.

I waited 5 months for my order, but in the end I didn't even get all of it. Disappointed and I will not return to your site.

The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.

My pre-order was forgotten without apology, but quickly made up for anyway.

Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.

I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.

Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.

It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.

I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.

I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.

The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.

I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.

Parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged

Order conforms to what I ordered but I got a figurine as a gift where the support is broken. Otherwise well packaged and protected.

I wanted to order for a friend and send it directly to her, but it was impossible to send it in her name. I ordered without being logged in, using someone else's email address to send in her name. You could change the delivery address but not the name. What's more, I don't understand why it was pre-ordered, but we saw it earlier, so much the better, but it doesn't look professional. Fortunately, the figurine arrived in good condition.

Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.

The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.

The price is too high for the quality.

Lack of information on pre-order tracking. Quality shipment, well protected

On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.

Delivery time too long

Usually nothing to report, but this time I needed information via customer service. I had to deal with a rare condescension that shocked me. I'll empty my loyalty points next time and move on to another store.

Half-opened parcel. Fortunately, nothing was missing and everything inside was well protected.

Product conforms, but the waiting time is extremely long, even though the "Itachi Dioramatic" figurine has been available since June in certain specialized stores such as manga story in Paris. And the figurine had been pre-ordered since the end of February for delivery at the beginning of August. What's more, the figurine's box was damaged because there's large bubble wrap on one part but not all around the figurine's box in the carton, so with the carrier(s) there's bound to be a lot of damage - in short, I was disappointed with the waiting time and the packaging of the box.

I removed 2* because of the DPD delivery. I asked for home delivery and was at home waiting for the parcel. The delivery man didn't come and dropped the parcel off at the point relais. Imagine if I didn't have a car... Otherwise for the site Chibi is very good, ordered on 20/07 received on 22/07, it's great. Can't wait to place another order. It would be great if I could change the delivery service.

Carton damaged during travel. The figurine's box was badly damaged, even torn, but fortunately the parts were intact.

I received my figurine slightly damaged on the front and it had a manufacturing defect on the back.I tried several times to make a support ticket on the site to make a claim but it was unfortunately impossible for an unknown reason.It's been nearly 3 weeks since I received my figurine but I still haven't been able to inform the site that I had a problem, I'm very disappointed... Apart from the above-mentioned defects the figurine is very beautiful and of good quality... I would have hoped for a gesture for my next order... Sincerely.

I ordered a figurine on 5/03/2023 and received it on 8/03/2023. Packaging intact. This figurine was a birthday present for my daughter, who only returned from Spain a month later. The figurine was finally discovered on 9/04 but what a disappointment...one arm is broken, there's a defect in the cape and the toupet on the hat doesn't fit on the hat. Claim made on 10/04 but no reply. We'd like to know how to send her back and get a new figurine in good condition. I'm disappointed by the site's lack of responsiveness.