★★★★★
based on 2943 reviews published
Latest negative customer reviews
I ordered a large number of Banpresto figurines, almost all of them had already been opened and the boxes re-taped. They claim to sell new products, I requested a return as soon as I received my order on December 12, which was 8 days ago, and I have had no response to date. So, look for a more reliable site!
We are sorry to read your review, but after a complete verification of your file, several points need to be clarified.
Our customer service first responded to you on 16/12, via your customer service ticket, asking for photos of the concerned products in order to analyze the situation and, if necessary, intervene with our supplier.
Following the creation of your review, we contacted you again by email on 22/12.
To date, we have not received any feedback or photos from you.
Without these elements, it is unfortunately impossible for us to confirm an anomaly or to initiate a return or supplier claim procedure.
We remind you that:
* We only sell strictly new products, from official suppliers.
* We never open the boxes before shipping: the items are sent in the exact condition in which we receive them.
Having received no proof or response from you despite several follow-ups, no resolution is unfortunately possible at this stage.
We regret that the situation could not be clarified in time, but we cannot be held responsible in the absence of feedback from you.
Best regards
3 months to send a pre-order released at the end of August 2025 and once received, disappointed to find that it had been opened, without the internal protective plastic, wrapped in bubble wrap hastily and taped everywhere as if it had not been opened. Being a pre-order, the figurine was supposed to be sealed and new, which was not the case.
We have taken note of your review, but we have not received any report from you through our official channels before this publication, which makes the situation difficult to address. We would like to remind you that we only sell new products, supplied by official distributors.
If the product you received actually had a problem, we invite you to send us photos attesting to the condition of the figurine so that we can inquire with the supplier and resolve the issue. Without this information, we unfortunately will not be able to act on your report.
Have a good day,
Best regards.
6 months delay on the expected delivery.....
However, this delay was related to our supplier, who also experienced significant delays in delivering the product. On our side, we shipped your order as soon as it arrived at our premises.
And finally, the figurine was indeed delivered, right? It's not perfect, we know, but we always do our best to fulfill every order, even when delays extend independently of our will.
Thank you for your patience, and we still hope that you like the product once it's in your hands!
Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
Not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!
First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.
Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.
As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.
Yours sincerely
I never received the package 🙁
Unless we are mistaken, the tracking of your parcel indicates that it was delivered to Nice in May. We understand that this can be frustrating and would like to clarify this with you.
We invite you to contact us directly via our ticket system in the "Help" tab on our site so that we can examine your case and provide you with a suitable solution. 🙂
Thank you for your understanding.
Have a nice day,
Best regards,
No response to emails despite reminders. Cancellation requests ignored and censorship on social networks when confronted with the facts.
Figure too small for the price
I paid a pre-order of 799 EUR with them in 2023.The delivery date is in 1 month.After that, it's 8 months of silence, with no delivery or notification.In 2024, I discovered that this order was still undelivered.I asked about it, was told to cancel the order and waited another month for the refund.In the end, I was refunded 785.17 EUR.I asked why I lost money.I was told that I was the one who cancelled and according to their T&Cs, it's my responsibility and the transaction fees are my responsibility. Definitely a site to avoid. ==============Update================They said I'm not honest because I'm the one who cancelled the order.Yes of course, for an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.And in their GTC there's only customer responsibility, never on their side.For an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.I think that if they don't deliver the product for 10 years and the customer cancels his order, it's still the customer's responsibility.Their sentence made me laugh "If you had been patient a few more times, we could have provided you with news of your pre-order, which has finally been postponed to the end of this year. "They already know that the product will be delivered at the end of this year but they didn't tell anyone.What a bad attitude on their part! Really a site to be avoided.
I've just given the figurine as a gift, and it's got a broken foot, which isn't very good, as you can imagine.
16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
Poor quality item and nothing to do with the description
After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.
Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).
Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.
I have made a complaint following receipt of a figurine with defects. I was told that the figurine could not be replaced by the same model, even though the website showed that it was in stock. Still no reply. Very disappointed, I'm not starting a collection of damaged figurines...
This is a criminal shop, who's saying that he delivered the order but never did it. I have to use PayPal refund method to refund the money. Crazy Freak never again! YOU ARE LIERS AND NOTHING ELSE! WAITING FOR DELIVERY YOUR OWN STUFF KNOWING THAT NOBODY IS PICKING UP YOUR NON DELIVERY IS NONSENSE TO WAIT FOR THE REFUND. STOP LIERS JUST STOP IT YOU NEVER DELIVERED IT NEVER! YOU HAVE TO REFUND IT RIGHT NOW! you refuse to refund and PayPal gives me my money back, you are scam and criminals. I never saw that package so it's was never delivered and you waiting for your own stuff to be returned and you ignoring all my messages. I bought the item at ebay and deleted my account at your crap website, never order again from your nonsense.
Excessive delay
Broken figurine
I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.
1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!
I still don't have my parcel
Broken figurine so far not serious not their fault but the customer service that does not respond (automatic mail) I respond to their request for information but then I receive the automatic mail again he's fucking with me
I placed an order and I don't receive the confirmation email. I don't see my order either. I paid 90 euros.
I ordered 2 figurines, one with the Christmas offer, and when I received them I only received one figurine and not the 2. And it's been 2 weeks since I sent an email to customer services telling me that they're going to check with the carrier and I still have no answer. This is not normal
I haven't received my order. I know it's mostly the delivery company's fault, but the result is that I've paid almost 200 for figurines that may not arrive before Christmas... My sons are waiting for their presents... Thank you in advance for your follow-up...
Arrived broken, the site does not respond to the dispute...
Purchase for my daughter's birthday on 31/10/2022 .......grâce à l'incompétence de votre transporteur , colis reçu le 4/11/2022 !!!!! scandaleux , plus jamais je ne commanderai une figurine sur votre site !!!!
I pre-ordered an article in October 2021, for August 2022. My article didn't arrive until October 27, 2022. More than 2 months late! And I don't really care if it's "normal". It's not normal! When you set a deadline, you stick to it. Of course, a moderate delay is understandable. But this isn't reasonable! It's just unbelievably unprofessional. You might as well not give a deadline if you're not going to meet it anyway! What's more, this isn't the first time I've seen this kind of problem, which CLEARLY indicates a redundancy that's anything but acceptable. In conclusion, I won't be spending my money with your company again. I'll go to more competent people, to whom I'll be happy to give my money!
I still haven't received my parcel from DPD because I'm not at home and no one is coming.
Figurine broken and still no customer return on my request!
Pk because to arrive broken I await the new part which is not yet left
I ordered a figurine for my nephew's birthday and asked for it to be delivered to the store. Unluckily, it was closed for vacations, but the shipping company reported that it had been delivered. I found out from the website that they had contacted the company, so I had to pay the shipping costs a second time. I finally received my order, although it took a little over a month to get it, so I'll be able to give the figurine as a present for his birthday, even if he passed away a few weeks ago. Although the site offers a nice selection of products, this is the first and last time I'll be buying there.
Wish I could put 0 stars . I'm still waiting for my order it's been almost a year ! The package isn't received yet and you haven't helped me find a solution or at least find what wrong !!!!! unacceptable..!!!!!
Broken figurine
The figurine was broken, great birthday present at the opening.....
Received a completely open parcel in my letterbox, with one of my items stolen, no response from customer service after two days, I'm thinking of not ordering from their site again.
Disappointed, 60 euros for a mediocre win is the game of the draw but simply disappointed with my win.
Omission of an item in the order 1 week and a half to just be prepared and sent And more after a claim the missing item is neither returned nor refunded just a miserable credit of 3.00
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