/10
★★★★★
based on 2874 reviews published
★★★★★
based on 2874 reviews published
Latest customer reviews
5
/5
★★★★★
Quickly available thank you
David B.
purchased on 19/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
3
/5
★★★☆☆
I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.
Toynight
purchased on 23/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We fully understand the frustration that these pre-order delays can cause, as well as the exceptional refund times, and sincerely apologize for any stress this may have caused.Oniri's liquidation and Taka Corp Studio's move to Plastoy did indeed cause unforeseen delays in our refund processes. Nevertheless, we are delighted that your refund has been finalized and thank you for your patience throughout this period. We are constantly working to improve our service to avoid such inconveniences in the future. We hope you will give us another chance with your future orders! Have a nice day.
5
/5
★★★★★
Immediate response and instant tracking for proof of parcel received in chosen relay. Friendly and experienced person to give the expected answer
Sébastien
purchased on 19/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review! We are delighted to know that our responsiveness and follow-up have met your expectations. :)Have a nice day & see you soon!
5
/5
★★★★★
There's nothing wrong with the Chibi Akihabara site, I always find what I'm looking for on it, and the parcels delivered are impeccable and well protected. I recommend it without hesitation.
Vincent C.
purchased on 17/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
Fast shipping, product arrived safely and well protected
Angelina
purchased on 16/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Excellent site
Kevin L.
purchased on 15/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Customer service was top-notch, delivery was fast and meticulous! The price of the Ban bust was simply unbeatable, I recommend it 100%!
Angelique
purchased on 15/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your positive feedback! We are delighted that you appreciated our customer service as well as the fast and careful delivery. ^^ See you soon for your next orders!
5
/5
★★★★★
Even if lead times are sometimes extended, pre-orders are always honored with care. The team is reactive on support to answer questions and this is very reassuring so thank you Chibi and your stand at Japan was very nice!
Johan
purchased on 15/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and understanding! We always do our best to honor pre-orders, even if delays can sometimes be longer. We're delighted that you're satisfied with our support and that you enjoyed our stand at Japan. Thank you for your confidence and see you soon! 😀
5
/5
★★★★★
Quality service, well packaged, not damaged, good value for money, good interface.
Lucas
purchased on 15/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Fast delivery, good quality figurine
Alyssa G.
purchased on 15/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Product arrived in very good quality
Deborah T.
purchased on 11/06/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
4
/5
★★★★☆
Perfect order processing. Only the purchase is not tax-free for reunion, so we have to pay vat twice.
André A.
purchased on 11/06/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback! We are happy that your order was processed to your satisfaction. We would like to inform you of the following:)Unfortunately, customs charges are beyond our control and may vary. For more information on taxation, we recommend that you consult the terms and conditions directly on the Reunion Island customs website. Thank you for your understanding!
5
/5
★★★★★
Order prepared and sent very quickly, large package very well protected, very good experience!
Client
purchased on 11/06/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Fast and accurate shipping
Ingrid C.
purchased on 08/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Nickel and fast
Matthieu
purchased on 10/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
The company respects delivery deadlines and informs us of any changes. Having contacted them, they are friendly and pleasant and solve problems as best they can, so thank you for the work.
Kévin
purchased on 02/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review & your purchase! :DBonjour & à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Fast delivery as well as the packing of the ordered objects are very well done. I recommend this service.
Nathan D.
purchased on 10/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
Always a great selection of figurinesQuick order and shippingI recommend ?
Folcher
purchased on 08/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
Super, satisfied with the product and it arrived very quickly (in 2 days).
Ilham S.
purchased on 03/07/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Fast, simple and efficient shipping! The products are in excellent condition!
Kevin M.
purchased on 04/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Once again I wasn't disappointed, and what's more I thought I'd receive them later, impeccable, thank you.
Xavier B.
purchased on 08/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your opinion & your loyalty! :DV Wishing you a nice day & see you soon on our site!
4
/5
★★★★☆
Delivery in less than a week and figurine in line with site image
Marion M.
purchased on 08/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
5
/5
★★★★★
Very fast and well protected for this parcel
Anuthad B.
purchased on 08/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Nothing to complain about, very good
Bertel Y.
purchased on 04/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Always reliable and fast well protected nothing to complain about
Tristan W.
purchased on 03/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! Have a nice day & see you soon! ^^
5
/5
★★★★★
I can't recommend this site enough: 2 times I've ordered from it and I've been delighted, so go for it with my eyes closed.
Nathan B.
purchased on 03/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience, for your loyalty and your recommendation! Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Fast shipping and carefully packed parcel.
Philippe
purchased on 21/06/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Very good value for money. Fast and accurate delivery
Monsieur G.
purchased on 25/06/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
1
/5
★☆☆☆☆
No response to emails despite reminders. Cancellation requests ignored and censorship on social networks when confronted with the facts.
Popolaca
purchased on 11/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience, although we are surprised by your feedback. After a thorough search of our archives, we have found no record of correspondence or cancellation requests associated with your email address (last order in 2018 - Delivered). We always strive to respond to all customer queries as quickly as possible, and there appears to have been a misunderstanding in your case.We understand your frustration and would like to rectify this situation immediately. To this end, an e-mail has been sent to the address indicated on Trustpilot, and we are now awaiting your feedback by telephone (07.81.42.04.18.) or e-mail. We are committed to providing you with a positive customer experience and will treat every issue with the necessary care.We hope to have the opportunity to restore your confidence in our service and address your concerns in a satisfactory manner.Looking forward to hearing from you,Sincerely.
5
/5
★★★★★
Very serious site and fast deliveryVery satisfied for a first experience.
Sebastien V.
purchased on 13/06/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!