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★★★★★
based on 2953 reviews published
Latest customer reviews
Impec as usual.
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
You always answered my questions, even if I was a bit insistent...
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
Compliant product with very careful packaging.
Superb figurines, fast and well-protected shipment, everything perfect!
The figurine is just magnificent
Well-packaged parcel, product as pictured
Chibi's reputation is well established, everything is perfect as usual! ??
Very good service that responds fairly quickly and the shipment is fast and very well packaged.
Delivery: goodProduct: correct
Perfect figurine received 3 months early
Order received and complies with the pre-ordered product, the staff answers our questions and the packages are very well protected.
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
Impeccable figurines, very well packaged. I recommend this very safe site.
I am always satisfied with my orders from you. The care you take with the package and then the super fast shipping as soon as you receive the merchandise. Thank you to your teams for the work you do.
Fast and accurate delivery ????
I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.
Fast and efficient, product sent as a group (pre-order and item available) I would recommend without hesitation.
Unobtainable anywhere else, and at this price. Ordered on Thursday, received on Friday and still well protected.
I have already ordered 2 times and each time the delivery time is fast and everything arrives in excellent condition. I recommend this site.
The products arrive well packaged and in good condition, and they don't take long to arrive.
I only gave it away yesterday for the birthday of someone who loves anime and found it really beautiful.
Fast, accurate shipping. Wide choice of figurines and goodies at reasonable prices. Top communication. A store to discover for all anime and manga fans. ??
It's very good despite a lack of communication on the status of the order.
Great product for cheap, I bought a Law figurine for my wife and it's mega qualy! It arrived right on Valentine's Day, she really loved her gift! Fast delivery, product intact and really beautiful, in short I'm thinking of recommending them for my own pleasure!
Second order placed and no problem, once again ????
Fast delivery and compliant products
Delivery time
Order received on time. Good packaging.
1st successful order: affordable price and fast shipping. I'm delighted.
Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...
Fast delivery, super pretty figurine, very well protected parcel, I recommend it!
Figures as described. Fast shipping, well protected figurines !!!
Order well received and perfectly packaged!
Fast and perfectly protected product in its package
It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.
Impeccable super nickel ??
Order received in perfect condition and in a very short time, very good service.