9.5/10
★★★★★
based on 2896 reviews published

Latest customer reviews

5 /5
★★★★★

This was my first order and it went very well. The package was well protected.

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Blackclebs
purchased on 15/10/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on Chibi Akihabara! ^^
5 /5
★★★★★

The goods were exactly how I thought they would be, arrived on time and without a scratch! One of the best and fastest delivery! I'll surely buy from them again in the future 10/10.

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Mayu
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello !Thank you very much for your review!We are delighted to hear that you are satisfied with your order!Wishing you a nice day & see you soon in Chibi Akihabara! ^^
5 /5
★★★★★

Very serious, the figurines are as described, and customer service is top-notch for those on pre-order.

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Viviane W.
purchased on 15/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBalive day & see you soon on our site! ^^
3 /5
★★★☆☆

The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.

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Leo P.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.When this happens, our customer service is there to help you, and please do not hesitate to contact us :)Wishing you a good day, Sincerely.
5 /5
★★★★★

Very good follow-up of my order. Serious and attentive team.

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Client
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5 /5
★★★★★

First online lottery I've taken part in (and won an A prize) and first order from them. A store with a good selection that will please both occasional buyers (like me) and seasoned collectors. What's more, customer service is fast and efficient: I've always received an answer to my question within 24 hours. Next, delivery times are well respected and the parcel is well packaged so there are no nasty surprises on arrival. Finally, the products are totally in line with the site description. It's a no-brainer.

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Darkandre
purchased on 20/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your detailed and constructive review! We are delighted to know that you are satisfied with our services & your order :)Wishing you a nice day & see you soon on our site! ^^
5 /5
★★★★★

It's fast and the quality is great! For a first, it's great!

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Dylan G.
purchased on 11/10/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on Chibi Akihabara! ^^
4 /5
★★★★☆

The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.

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B_scuit_
purchased on 11/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback & please accept our apologies for the delay. Unfortunately, as we are regularly reminded, we have no control over the delivery times of our suppliers and cannot predict their delays if any. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. Please believe us that we are aware that the wait can be very long for our customers and it is important to us that orders are fulfilled on time. As soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. In addition, since last spring, we have set up:- an e-mail system to warn our customers if the dates of pre-ordered products are postponed;- a tab dedicated to your pre-orders has been created in your customer area so that you can consult the release dates of your pre-orders at any time, even if the product no longer appears online.You can also contact our customer service department if you need more information about your pre-ordered products :)Wishing you a good day,Sincerely.
5 /5
★★★★★

No complaints. The package corresponded to the order

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Ludovic M.
purchased on 08/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5 /5
★★★★★

Fast shipping and very well packaged

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Romuald G.
purchased on 09/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
4 /5
★★★★☆

Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.

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Greg M.
purchased on 12/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Regarding the postponement of pre-orders, we've implemented a number of little things over the last few months, such as the "Your pre-orders" tab in your customer area, which allows you to consult the provisional release dates of your products at any time, as well as an e-mail that is sent to you when one of your pre-ordered products is postponed. In addition, we would like to inform you that we are also actively working on another tool to keep you better informed on this subject. ^^Wishing you a pleasant day & see you soon on our site!
5 /5
★★★★★

Top as always

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Chuby
purchased on 06/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DGood day to you & see you soon ^^
5 /5
★★★★★

Good quality products

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Jocelyne
purchased on 11/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi! Have a nice day ^^
5 /5
★★★★★

At the top. Perfect deliveries. Great products.

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Majin B.
purchased on 06/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
5 /5
★★★★★

Thank you very much

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Anthony R.
purchased on 05/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
5 /5
★★★★★

Not only did I find what I was looking for, but the delivery was very quick and careful. Perfect, I recommend it!

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Cindy F.
purchased on 04/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5 /5
★★★★★

Pre-ordered and received without a hitch, the site is available to answer any questions/concerns you may have.

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Biboubob
purchased on 06/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our site! :DV Wishing you a pleasant day & see you soon ^^
4 /5
★★★★☆

I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!

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Alexia P.
purchased on 05/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your pre-order with us.please let us know by email what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon ^^
5 /5
★★★★★

Good delivery and fast.

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Monsieur F.
purchased on 04/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBay to you & see you soon on our site!
5 /5
★★★★★

Delivery service always as fast as 2 days. ??

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Toupie
purchased on 29/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your opinion & your loyalty :DBon a good day & see you soon!
5 /5
★★★★★

Top service

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Sandrableach
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
5 /5
★★★★★

Fast delivery, well packaged,pm quality products.very satisfied?

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Hugo
purchased on 20/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Good day and see you soon! ^^
5 /5
★★★★★

Very fast delivery, well packed! Really nice official figurine. I love ordering from this site, which has a wide selection. I won't hesitate to order here again!

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Nikora
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site! ^^
5 /5
★★★★★

Pre-ordered almost 18 months ago, and arrived ahead of schedule with a box in perfect condition. Highly recommended!

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Fadel C.
purchased on 20/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5 /5
★★★★★

Delivery on time,Received the package as advertised,Thank you now I have a little Geto in my mango library ??

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Ilias S.
purchased on 04/08/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you very much for your feedback! :DV Wishing you a nice day & see you soon on our site!
5 /5
★★★★★

I am satisfied with the speed with which it answers quickly to the question, which warns when an item is going to have a little delay moreover the parcels are well protected I satisfied I recommend to ?? this site.

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Saveries M.
purchased on 21/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation as well as for your constructive feedback on our customer service & your order! :DV Wishing you a pleasant day & see you soon on our site!
5 /5
★★★★★

2nd order placed with Chibi Akihabara, good products as shown in the photos, sometimes difficulty clipping them on (perhaps because of my hand problems). Apart from that, customer service is just perfect; fast, attentive and friendly, I've rarely seen so much professionalism, bravo!

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Yaël D.
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your review! :DNWe are delighted to hear that you are satisfied with our customer service and your orders with us :)Wishing you a nice day & see you soon on our site!
3 /5
★★★☆☆

The price is too high for the quality.

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Xavii
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback. Although we try to maintain very competitive prices throughout our store, in your case, the price indicated for these figurines is the manufacturer's recommended price. What's more, you have benefited from a pack, which is less expensive than if you had bought these two figurines separately. Have a nice day 🙂
4 /5
★★★★☆

Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.

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Sixel
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!
3 /5
★★★☆☆

Lack of information on pre-order tracking. Quality shipment, well protected

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Florian B.
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.
5 /5
★★★★★

Products in perfect condition and as described, very satisfied with the order!

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Zorojurhaast
purchased on 15/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5 /5
★★★★★

Package sent quickly and received in perfect condition. Very good work, as usual.

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Julien R.
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! :DBalive day & see you soon on our site ^^
5 /5
★★★★★

As usual at the top

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Sebastian O.
purchased on 18/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBalive journée & à bientôt ^^
4 /5
★★★★☆

Nickel product, just what I ordered... my son was delighted!

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Nadege
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
5 /5
★★★★★

Tres bien rien a redire pas de probleme

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Fab
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5 /5
★★★★★

Simply brilliant

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Client
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review! See you soon on our site! Have a nice day.
1 /5
★☆☆☆☆

Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).

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Sophie
purchased on 06/03/2023
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Answer from CHIBI AKIHABARA
Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.
5 /5
★★★★★

GOOD GOOD GOOD! That's fine

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Irene C.
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave your review.
5 /5
★★★★★

Excellent site. I recommend it.

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Nini B.
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello Thank you very much for your opinion and your recommendation :)See you soon on our site.
5 /5
★★★★★

Perfect, fast and very good quality! My first order and certainly not my last! The customer service is also very fast, thank you!

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Fdio
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on our site ^^