/10
★★★★★
based on 2835 reviews published
★★★★★
based on 2835 reviews published
Latest customer reviews
5
/5
★★★★★
No problem at all, product received conforms to that ordered, speed in processing, dispatch of various products, top after-sales service, I've never had a problem with the Chibi Akihabara site and I'm very satisfied.
Tarosh F.
purchased on 09/11/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for sharing your experience! Have a great day & see you soon ^^
5
/5
★★★★★
Impeccable. Order conforms. Package in good condition. Delivered quickly. ????
Gaetan L.
purchased on 08/11/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon on Chibi!
5
/5
★★★★★
Super! I 100% recommend
Cliente
purchased on 03/11/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
I took a Draken figurine (Tokyo revengers) as a pre-order and I must admit that by the time it arrived I was a little afraid of a scam, but in the end I wasn't at all. I received the figurine and it's exactly what I ordered (just a little bit smaller than I thought, but not by much). The quality is really great and the colors are really bright. I have no regrets about my order, I'm really very satisfied. I'm keeping the website address to buy 2 other figurines from the same universe to complete my collection. I fully recommend
Gladys B.
purchased on 08/11/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order on our site! Thank you for your review and recommendation! :DBalive day & see you soon!
5
/5
★★★★★
Perfect, sends super well protected, quality product, site easy to navigate, we find all our happiness.
Client L.
purchased on 08/11/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon on Chibi!
5
/5
★★★★★
Before sending off my order, the manager called to tell me about a slight defect on the box of one of the figurines, to see if I wanted to change my order as a result. She was very pleasant and not many people do that. I'm very happy with my order, it arrived promptly and in excellent condition.
Nina S.
purchased on 07/11/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! We are delighted to hear that you are satisfied! :DBay good day to you & see you soon!
5
/5
★★★★★
Very good site quality-price very good fast delivery and product very well protected I recommend
Sebastien
purchased on 31/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
Customer service that listens, and delivery of all my products with no defects or problems.
Remi N.
purchased on 23/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DV Wishing you a pleasant day & see you soon ^^
5
/5
★★★★★
Listens to needs and helps. Products as pictured, and never late, even with pre-orders.
Thomas
purchased on 31/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience & for your loyalty! :DV Wishing you a pleasant day & see you soon ^^
5
/5
★★★★★
Fast delivery, well packaged product that matches the description. I recommend this site.
Annie E.
purchased on 31/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
A reasonable price, an incredible range of figurines and fast, careful shipping. I'm really happy with the service
Cedric V.
purchased on 31/10/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you for sharing your opinion! :DGood day to you & see you soon! ^^
5
/5
★★★★★
Order received promptly Good value for moneyI recommend
Barbara M.
purchased on 31/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
Very satisfied with the product, very well packaged and received on time.
Jonathan U.
purchased on 31/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
5
/5
★★★★★
Box well packed, the statuette goes the same, no breakage.
Kylian P.
purchased on 27/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! See you soon on our site & wishing you a nice day ^^
5
/5
★★★★★
Very well protected packaging Fast delivery
Flora J.
purchased on 27/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
5
/5
★★★★★
Thank you and see you soon for new orders.
Giuliana M.
purchased on 27/10/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon on Chibi Akihabara! ^^
5
/5
★★★★★
Thank you for the shipment which arrived in perfect condition.Your collections are exceptional.Best regards.
Béatrice R.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback, we are delighted to hear that you are satisfied with your order! :DBalive day to you & see you soon on our site ^^
5
/5
★★★★★
The condition of the parcel is impeccable, as are its contents. As described, for me it's a 5/5The only problem I had was with the dpd delivery, but I'm not taking that into account in the rating.
Alex. P.
purchased on 17/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your feedback and understanding! :DLDelivery services like DPD are independent, and unfortunately we have no control over the actions of the deliverers and possible delay. It's nice to see that some of our customers understand this 🙂 Thank you once again! wishing you a nice day & see you soon on our site! ^^
5
/5
★★★★★
Delivery date met. Product conforms
Gérard
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
4
/5
★★★★☆
I've been shopping on their site for some time now, and I've never had any particular problems. Apart from occasional delays on pre-orders, which isn't surprising in itself given that importing figurines from Japan can take a long time, and the prices of the figurines are higher than those in Japan, which is also normal - importing has a price... and I personally prefer to go through their service than take the risk of importing myself from Japan and having to pay customs at a higher cost than that of my order.
Tkt M.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback and your understanding! :)Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
Fast delivery, lots of choice in terms of available licenses.
Vincent H.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! See you soon on our site! Have a nice day!
5
/5
★★★★★
Pre-ordered in October 2022 and delivered in October 2023, as planned. Products purchased and offered very well packaged. Very satisfied with my purchase. I recommend you with my eyes closed.
Bruno E.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your detailed review! :DV Wishing you a nice day & see you soon on our site! ^^
5
/5
★★★★★
Excellent first time on this site, for my part I already knew it but I had never placed an order on it before. And I don't regret my purchase at all! Although pre-orders take a long time to arrive due to importation, everything was perfect. The parcel was well protected and the boxes in perfect condition. Customer service is fast and very friendly if you have a question about your order. I'll be ordering again very soon 🙂
Lewis P.
purchased on 29/08/2023
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Answer from CHIBI AKIHABARA
Hello, Thank you very much for this very constructive opinion and for your understanding! 😀 Suppliers can be late and push back the provisional release date, unfortunately we have no power over that... It's nice to see that some of our customers understand this 🙂 Thank you once again, and we're delighted to hear that you're happy with your first order from us! Wishing you a lovely day & see you soon on our site! ^^
5
/5
★★★★★
Good reception, good figurine. Very good condition, perfect delivery
Mehedi T.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5
/5
★★★★★
I was able to inquire about the status of my order throughout and everything went very smoothly. The Nendoroids I received were well protected and look great in my decor.
Jp
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
4
/5
★★★★☆
Quality figurine but delivery a little long
Gaétan M.
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review :)Concerning the delivery a little longer than usual, unfortunately, from the moment your package is entrusted to the Post Office or DPD, we no longer have control over the actions of carriers and possible delays. If you're not convinced by the carrier you've chosen, you can always choose another one next time ^^Have a nice day & see you soon!
5
/5
★★★★★
Delivery with the company DPD always problematic but, Parcels arrive earlier than expected and carefully packed.
Bastien G.
purchased on 12/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! See you soon on our site! Have a nice day!
1
/5
★☆☆☆☆
After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.
Cécile
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,First of all, we're very sorry that your experience with your order didn't go as planned. This kind of situation is quite rare.After hearing your opinion, our customer service department sent you an email to clarify things with you.Please believe that our priority is to satisfy our customers and to respond to everyone as soon as possible. Our customer service team has also sent you proof of our response to your ticket. As you know from our customer service, we would like to thank you for your suggestions, as we are currently working on setting up a system to remedy this lack of information and perhaps improve it with the ideas you have submitted to us.We apologize once again for the inconvenience caused,Wishing you a nice day,Sincerely.
5
/5
★★★★★
As always, orders are delivered on time and in perfect condition. I also went through the after-sales service for a few questions and the repairs were very quick. I've also just discovered that the more you buy, the more points you accumulate, which are converted into cash for future orders. It's great! I love this site and recommend it to all collectors!
Alix
purchased on 16/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and your detailed opinion! :DU A beautiful day to you & see you soon ^^
5
/5
★★★★★
Product corresponds to our expectations. Precise delivery time but postponed once.
Philippe M.
purchased on 15/10/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^