/10
★★★★★
based on 2835 reviews published
★★★★★
based on 2835 reviews published
Latest customer reviews
5
/5
★★★★★
Fast delivery, well packaged,pm quality products.very satisfied?
Hugo
purchased on 20/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Good day and see you soon! ^^
5
/5
★★★★★
Very fast delivery, well packed! Really nice official figurine. I love ordering from this site, which has a wide selection. I won't hesitate to order here again!
Nikora
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site! ^^
5
/5
★★★★★
Pre-ordered almost 18 months ago, and arrived ahead of schedule with a box in perfect condition. Highly recommended!
Fadel C.
purchased on 20/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
Delivery on time,Received the package as advertised,Thank you now I have a little Geto in my mango library ??
Ilias S.
purchased on 04/08/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you very much for your feedback! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
I am satisfied with the speed with which it answers quickly to the question, which warns when an item is going to have a little delay moreover the parcels are well protected I satisfied I recommend to ?? this site.
Saveries M.
purchased on 21/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation as well as for your constructive feedback on our customer service & your order! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
2nd order placed with Chibi Akihabara, good products as shown in the photos, sometimes difficulty clipping them on (perhaps because of my hand problems). Apart from that, customer service is just perfect; fast, attentive and friendly, I've rarely seen so much professionalism, bravo!
Yaël D.
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your review! :DNWe are delighted to hear that you are satisfied with our customer service and your orders with us :)Wishing you a nice day & see you soon on our site!
3
/5
★★★☆☆
The price is too high for the quality.
Xavii
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback. Although we try to maintain very competitive prices throughout our store, in your case, the price indicated for these figurines is the manufacturer's recommended price. What's more, you have benefited from a pack, which is less expensive than if you had bought these two figurines separately. Have a nice day 🙂
4
/5
★★★★☆
Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.
Sixel
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!
3
/5
★★★☆☆
Lack of information on pre-order tracking. Quality shipment, well protected
Florian B.
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.
5
/5
★★★★★
Products in perfect condition and as described, very satisfied with the order!
Zorojurhaast
purchased on 15/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
Package sent quickly and received in perfect condition. Very good work, as usual.
Julien R.
purchased on 19/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! :DBalive day & see you soon on our site ^^
5
/5
★★★★★
As usual at the top
Sebastian O.
purchased on 18/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBalive journée & à bientôt ^^
4
/5
★★★★☆
Nickel product, just what I ordered... my son was delighted!
Nadege
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
5
/5
★★★★★
Tres bien rien a redire pas de probleme
Fab
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5
/5
★★★★★
Simply brilliant
Client
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review! See you soon on our site! Have a nice day.
1
/5
★☆☆☆☆
Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).
Sophie
purchased on 06/03/2023
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Answer from CHIBI AKIHABARA
Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.
5
/5
★★★★★
GOOD GOOD GOOD! That's fine
Irene C.
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave your review.
5
/5
★★★★★
Excellent site. I recommend it.
Nini B.
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello Thank you very much for your opinion and your recommendation :)See you soon on our site.
5
/5
★★★★★
Perfect, fast and very good quality! My first order and certainly not my last! The customer service is also very fast, thank you!
Fdio
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on our site ^^
5
/5
★★★★★
Very good site and fast shipping
Astria
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour & à bientôt sur notre site !
3
/5
★★★☆☆
On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.
Aurelie C.
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.
5
/5
★★★★★
Always very fast for the delivery and products always of good quality and very beautiful.
Staptiate
purchased on 11/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you for your feedback! :DBalive day & see you soon!
5
/5
★★★★★
Perfect, as usual!
Aurore
purchased on 05/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your loyalty & for taking the time to post a review! See you soon on our site! Have a nice day.
5
/5
★★★★★
Great experience, I recommend it. Very fast delivery and incredible figurine. Honestly, nothing to complain about except that I will buy from you again.
Maëva
purchased on 06/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion, and for your recommendation! :DBay good day to you & see you soon at Chibi! 🙂
5
/5
★★★★★
This site is simply professional, I've never had a breakage/theft and the figurines or other items are well packaged. The person on the phone is irreproachable and goes out of her way to satisfy her customers. The after-sales service is very quick to respond, I haven't had to use after-sales services, it seems. I hope it lasts.
Matthieu J.
purchased on 05/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback regarding your order & our customer service! :DV Wishing you a pleasant day & see you soon on our site! ^^
5
/5
★★★★★
Sublime figurine and well-packaged parcel as always
Kevin C.
purchased on 06/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBon day & see you soon at Chibi!
5
/5
★★★★★
Always at the top! I've placed a couple of dozen orders and the only problem I've had was solved in two emails! I highly recommend them!
Nicolas M.
purchased on 05/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty & your recommendation! :DU A beautiful day to you & see you soon! ^^
1
/5
★☆☆☆☆
Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.
Alf
purchased on 11/09/2023
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Answer from CHIBI AKIHABARA
Hello, after checking with customer service, it seems that there has been some confusion, and we're very sorry about that. The situation is as follows: you have ordered a pre-ordered figurine which has been postponed by our suppliers on numerous occasions, which is unfortunately not our fault. You contacted our customer service department, who informed you that for the moment we had no information from our supplier and that we would contact them to find out more. And that's certainly where the confusion arose: you assumed on your own that we'd never get it. But we had confirmation from our supplier that we would receive it within the next two weeks. Following this, customer service indicated in their reply that suppliers do not notify us when a product is delayed, or if it is about to arrive. We ourselves have to request information on a particular product before we can pass it on to you. As a result, since you requested a cancellation with refund, your order was cancelled (which is a pity, since we're going to receive the figurine), and you were refunded. We are, once again, sincerely sorry that you have misunderstood your exchanges with our customer service department, the written word can often be misinterpreted, it happens. We wish you a good day.
4
/5
★★★★☆
Everything went well, just the delivery was 1 day late.
Nicolas
purchased on 31/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe would like to remind you that from the moment the parcel is entrusted to the carrier, we no longer have control over their actions and possible delays in delivery to our customers. From what we've been able to see of your order, it was dispatched on 29/08 and received on 01/09, which is a rather short lead time. Wishing you a good day & see you soon! ^^
5
/5
★★★★★
Super order tracking very responsive to questions very very well delivered I recommend
Jérémy P.
purchased on 03/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!