/10
★★★★★
based on 2835 reviews published
★★★★★
based on 2835 reviews published
Latest customer reviews
4
/5
★★★★☆
Delivery costs are a nuisance but manageable
Nathan D.
purchased on 08/01/2025
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Answer from CHIBI AKIHABARA
Thank you for your review, Nathan. We're glad you enjoyed our site, despite the shipping costs. We do our best to keep costs reasonable while providing quality service to our customers. We hope you will continue to enjoy our products and services. We look forward to seeing you on CHIBI AKIHABARA!
5
/5
★★★★★
Efficient fast great products I recommend
Yann T.
purchased on 07/01/2025
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Answer from CHIBI AKIHABARA
Thank you for your recommendation, Yann. We are delighted that you enjoyed your experience at CHIBI AKIHABARA. We will continue to provide quality products to our customers. Thank you again for your support and your perfect 5/5 rating.
5
/5
★★★★★
Well packaged. Fast shipping and delivery. Would recommend.
Jean-michel R.
purchased on 07/01/2025
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our Chibi Akihabara site. We are delighted that you appreciated our packing service and fast delivery. We hope to see you again soon for future purchases on our site. Thank you for your recommendation!
5
/5
★★★★★
Serious site. High-quality figurine. I recommend ++++
Virginie P.
purchased on 10/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website, we really appreciate it! We are delighted that you are satisfied with the quality of our figurines and we thank you for your recommendation. We hope to see you soon on our site!
5
/5
★★★★★
Great! And very fast shipping 🙂
Laura H.
purchased on 03/01/2025
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Laura! We are delighted that you are satisfied with our service and the speed of our shipments. We hope to see you soon on our site!
5
/5
★★★★★
Several times that I order on their site I love it and I recommend it, fast and careful shipping.
Olivia A.
purchased on 29/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your confidence in our site, we are delighted that your shopping experience went well. We also thank you for your recommendation, it encourages us to continue to provide quality service to our customers. We hope to see you soon at CHIBI AKIHABARA!
5
/5
★★★★★
Order and delivery ok
Aubin M.
purchased on 25/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, Aubin! We are delighted that you were satisfied with your shopping experience at CHIBI AKIHABARA. We will continue to do our best to provide you with quality service and great products. We hope to see you soon!
5
/5
★★★★★
Good price, fast shipping and delivery. Well packed parcel... I recommend without hesitation.
Ronan K.
purchased on 25/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much Ronan for your positive review of our CHIBI AKIHABARA website. We are delighted that you are satisfied with your purchases and with our fast, well-packaged delivery service. We hope to see you soon on our site!
5
/5
★★★★★
Top service. Package received Christmas Eve
Remy L.
purchased on 23/12/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, we really appreciate it! We always do our best to provide our customers with a quality and satisfactory service. We're delighted that you received your parcel just in time for Christmas. Happy holidays to you!
5
/5
★★★★★
Arrived in perfect condition and on time, nothing to complain about.
Tristan D.
purchased on 14/06/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, we really appreciate it! We are delighted that your experience with our site was satisfactory and that your order arrived on time and in good condition. We hope to see you soon at CHIBI AKIHABARA!
4
/5
★★★★☆
Nickel, nothing negative
Marine D.
purchased on 19/12/2024
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Answer from CHIBI AKIHABARA
Thank you Marine for your positive feedback! We are delighted that you enjoyed your experience on our site. We look forward to seeing you soon at CHIBI AKIHABARA.
5
/5
★★★★★
Very neat parcel, the contents were well packaged and protected. I recommend
Dylan F.
purchased on 18/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, we're delighted you enjoyed your package! We always do our best to ensure that our customers are satisfied with their order at Chibi Akihabara. We hope to see you soon on our site!
5
/5
★★★★★
Very satisfied with the order and customer service Thank you very much.
Patricia F.
purchased on 02/12/2024
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Answer from CHIBI AKIHABARA
We are delighted that you are satisfied with your experience at CHIBI AKIHABARA. We always do our best to provide quality service to our customers. Thank you for your rating and your confidence!
5
/5
★★★★★
Fast delivery in the middle of Christmas, the product arrived in great condition with a beautiful box! I'm very happy to have been able to give this gift to my brother, who LOVED it! Thank you for your seriousness <3
Marine R.
purchased on 17/12/2024
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Answer from CHIBI AKIHABARA
Thank you so much for your trust and your kind comment! We are delighted that your brother is happy with his gift and that you appreciated our service. It's a pleasure to count you among our satisfied customers. Please do not hesitate to come back to us for any further orders. See you soon at CHIBI AKIHABARA!
5
/5
★★★★★
No problem, parcel well packed.
Vincent H.
purchased on 12/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, Vincent. We always do our best to ensure that our customers receive their parcels in good condition. We're delighted that this was the case for you. See you soon on our site!
5
/5
★★★★★
Fast delivery, spotless parcel on time.
Manon P.
purchased on 01/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your feedback, Manon! We are delighted that you are satisfied with your order on our CHIBI AKIHABARA website. We make it a point of honour to offer our customers fast, quality service. See you soon on our site!
5
/5
★★★★★
House of trust
Marie Claude G.
purchased on 10/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your trust! We are delighted that you are enjoying our home and hope to see you again soon at CHIBI AKIHABARA.
5
/5
★★★★★
Quality service!
Florent T.
purchased on 09/12/2024
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Answer from CHIBI AKIHABARA
We are delighted to hear that you enjoyed your experience at our CHIBI AKIHABARA site. We go to great lengths to provide quality service to our customers, and we're glad you were able to see that. Thank you for your positive feedback and your 5-star rating, which encourages us to keep up the good work. Don't hesitate to visit us again soon!
2
/5
★★☆☆☆
I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.
Cathy Z.
purchased on 20/08/2024
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Answer from CHIBI AKIHABARA
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
5
/5
★★★★★
👍🏻
Valentine B.
purchased on 08/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our site. Please come back again to discover more products. We look forward to seeing you soon!
5
/5
★★★★★
First order delivered very quickly very good experience
Juan R.
purchased on 07/12/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, we are delighted that your first order on our site was a success! We strive to provide a quality experience for our customers, and your satisfaction is our priority. We hope to see you soon on CHIBI AKIHABARA.
5
/5
★★★★★
Great. ALL CLEAR. Figurine conforms and delivered on time. Thanks
Lysiana H.
purchased on 08/12/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our site. We are delighted that you liked the figurine and that delivery was as you expected. We hope to see you soon on CHIBI AKIHABARA for future purchases.
5
/5
★★★★★
Great service, responsive and very professional. I love...
Rémy D.
purchased on 04/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, Rémy! It gives us great pleasure to know that you are satisfied with our service. We work hard to provide a quality experience for all our customers. Please don't hesitate to contact us if you need anything else. See you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Incredible i recommend
Nadine B.
purchased on 13/03/2024
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Answer from CHIBI AKIHABARA
I'm delighted you enjoyed your visit to our site, Nadine. Thank you very much for your recommendation and your note, it means a lot to us!
5
/5
★★★★★
Tres bien impeccable rien a redire
William P.
purchased on 02/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA site! We are delighted that you enjoyed your experience with us. We will do our best to keep our quality of service at a high level to fully satisfy you. Once again, thank you for your trust and support, it's much appreciated!
5
/5
★★★★★
Very satisfied, very nice resin my husband is very happy and received very quickly I recommend
Mesnard C.
purchased on 29/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review of our CHIBI AKIHABARA website. We are delighted that you and your partner are satisfied with your purchase and our fast delivery service. We hope to see you soon on our site for new orders. Thank you again for your recommendation!
5
/5
★★★★★
Very good, received without problems, new condition.
Rémi B.
purchased on 29/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much Rémi for your positive feedback! We are delighted that you were satisfied with your order on our CHIBI AKIHABARA website. We are constantly working to offer the best service to our customers and we are happy to see that this is bearing fruit. Don't hesitate to come back to us if you need anything, we'll always be here to help. Thanks again and see you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Excellent service and top products
Christopher B.
purchased on 23/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much Christopher for your positive review of our CHIBI AKIHABARA website! We are delighted that you have appreciated our quality services and our products. We do our utmost to satisfy our customers and your satisfaction is our greatest reward. We hope to see you soon on our site! Have a nice day.
5
/5
★★★★★
Fast delivery, figurine in perfect condition, I recommend
Vanina R.
purchased on 27/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your confidence and your recommendation. We are delighted that your shopping experience on our site was satisfactory. We make it a point of honor to offer quality service to our customers. We look forward to seeing you again at CHIBI AKIHABARA!
5
/5
★★★★★
Always quality!
Leite L.
purchased on 27/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, it encourages us to continue providing quality products and services to our customers. Don't hesitate to come back and see us at Chibi Akihabara for all your geeky desires! 🙂