9.5/10
★★★★★
based on 2908 reviews published

Latest customer reviews

5 /5
★★★★★

First order at Chibi Akihabara for a figurine and I'm not disappointed, I absolutely wanted official products and I had already heard of them so I let myself be tempted! They have a wide range of products at very affordable prices, so there's something for everyone. What's more, the delivery was very fast: 48 hours after ordering on the site, I had received my parcel, which is always appreciated!

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Sarah
purchased on 27/10/2022
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! We are delighted to hear that you are satisfied with your order! :DV Wishing you a nice day.
4 /5
★★★★☆

I received my order very quickly!

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Natacha H.
purchased on 31/10/2022
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied. Please don't hesitate to let us know what we can do to improve our 5-star rating 😀 Good day.
5 /5
★★★★★

Very good experience with Chibi Akihabara, a site that's easy to understand and use.

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Marin A.
purchased on 18/10/2022
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! Have a nice day.
1 /5
★☆☆☆☆

I pre-ordered an article in October 2021, for August 2022. My article didn't arrive until October 27, 2022. More than 2 months late! And I don't really care if it's "normal". It's not normal! When you set a deadline, you stick to it. Of course, a moderate delay is understandable. But this isn't reasonable! It's just unbelievably unprofessional. You might as well not give a deadline if you're not going to meet it anyway! What's more, this isn't the first time I've seen this kind of problem, which CLEARLY indicates a redundancy that's anything but acceptable. In conclusion, I won't be spending my money with your company again. I'll go to more competent people, to whom I'll be happy to give my money!

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Ludo
purchased on 27/10/2022
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Answer from CHIBI AKIHABARA
Hello,We're sorry to hear that you're unhappy with your order. Concerning the delay of your order, unfortunately, we have no control over the delivery times of our suppliers and cannot foresee their delays if any. The date indicated on the pre-orders is for information only and can be modified at any time by the supplier. The date indicated on pre-orders is for information only and may be changed at any time by the supplier.
5 /5
★★★★★

In general a service that works, no customs fees on the way arrived relatively after the shipment simple downside a wait in my specific case relatively long for the preparation of the order, but very responsive from the first message.

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Gaëtan S.
purchased on 24/10/2022
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback regarding your experience. We are sorry for the delay, our team does everything possible to send the products as soon as possible, but sometimes they can have some difficulties. We thank you for your understanding and wish you a good day.
5 /5
★★★★★

Fast, quality service

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Gino D.
purchased on 21/10/2022
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a positive review! Have a nice day.
5 /5
★★★★★

Very good site, plus free delivery. Speed and quality. Would recommend!

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Lucas
purchased on 25/10/2022
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! Have a nice day.
5 /5
★★★★★

I bought a figurine in pre-order (in the 200), I paid in 3 times with Paypal and I received my parcel a few days after its release. No problems with either the site or delivery. What's more, the price of the figurine was the cheapest of all the sites I visited.

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Camille
purchased on 22/10/2022
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Answer from CHIBI AKIHABARA
Hello, Thank you very much for your positive feedback and for sharing your experience with our store.
5 /5
★★★★★

Fast and careful delivery. Figure undamaged on receipt. Reasonable price for a rare and limited edition (I've seen the yellow versions as well as the yellow/green one (also limited) 5 times more expensive at conventions).

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Lionel L.
purchased on 07/10/2022
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Answer from CHIBI AKIHABARA
HelloWe are delighted that you are happy with your purchase.
5 /5
★★★★★

It was perfect

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Alizée C.
purchased on 22/10/2022
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Answer from CHIBI AKIHABARA
HelloThanks 🙂
5 /5
★★★★★

Top-notch order, perfect packaging and a little food surprise inside that adds a plus to the service. Site bookmarked for future orders 😉

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Yoann D.
purchased on 12/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much, we look forward to seeing you in our store.
5 /5
★★★★★

Top fast efficient

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Chloe G.
purchased on 26/10/2022
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Answer from CHIBI AKIHABARA
HelloThanks!
5 /5
★★★★★

I must have received my figurine at the same time as those who pre-ordered it on the site ... Thanks to Taka and Chibi for being so quick and efficient.

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Cedric B.
purchased on 14/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your order 😀
5 /5
★★★★★

Top delivery, super fast, my figurine was well protected, nothing to say 🙂

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Emilie L.
purchased on 19/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your opinion
5 /5
★★★★★

Excellent site, nothing to complain about, well protected parcel, fast shipping, never had any problems.

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Client
purchased on 16/10/2022
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HelloThank you very much for your opinion
5 /5
★★★★★

Very good site, delivered on time, good packaging and little friendise bonus 🙂 I recommend

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Allan L.
purchased on 10/10/2022
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HelloThanks for your feedback
5 /5
★★★★★

Fast delivery and perfect product quality!

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Maxime R.
purchased on 23/10/2022
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HelloThank you
5 /5
★★★★★

Fast shipping and package received 3 days later despite the post office. No complaints.

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Jerome Y.
purchased on 12/10/2022
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HelloThank you very much
5 /5
★★★★★

Exactly what I wanted. Exactly as described.

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Sandrine
purchased on 23/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5 /5
★★★★★

Fast delivery, top products. Very happy as usual thank you 🙂

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Matthias R.
purchased on 15/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you, we are delighted that you are happy with your experience 😀
5 /5
★★★★★

I received every order I placed within 48 hours. All the figures are packaged and sent with care. Special mention to the kitkat mini offered with each order. I now buy my figurines exclusively from this site.

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Florent L.
purchased on 18/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your positive feedback and see you soon on our store 😀
5 /5
★★★★★

Fast delivery, well protected! Perfect

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Antoine P.
purchased on 07/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for this perfect comment 😉
5 /5
★★★★★

A 2nd purchase that went very well. Delivery as fast as ever and the figurine is of high quality. I recommend this site.

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Luna P.
purchased on 06/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your order and your recommendation.
5 /5
★★★★★

This is my second order, and it's the second time that everything has gone very well. I was delivered quickly. When things go well, you have to say so.

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Sebby K.
purchased on 06/10/2022
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HelloThank you very much for your opinion
1 /5
★☆☆☆☆

I still haven't received my parcel from DPD because I'm not at home and no one is coming.

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Jocelyn B.
purchased on 17/10/2022
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Answer from CHIBI AKIHABARA
HelloWe are sorry for this inconvenience. Unfortunately, we are not responsible for the delivery people who are dependent on their company. We use their service, but we have no control over their actions. On the other hand, their behavior penalizes us, since we only receive a red star. However, if the situation is still not resolved, I invite you to contact customer service, indicating the reference number of your order and the problem encountered. Sincerely
1 /5
★☆☆☆☆

Figurine broken and still no customer return on my request!

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Pierre N.
purchased on 12/10/2022
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Answer from CHIBI AKIHABARA
HelloYou opened a ticket on 19/10/2022 at 16h33. I have in front of me my colleague's reply sent on 20/10/2022 at 14h50 asking you various questions and indicating: wait for a reply from you. However, following this ticket number 9003, I have no reply from you in the history. Have you replied to my colleague via the e-mail address or by contacting her via the telephone number indicated on Truspilot? If not, please contact customer service and reply to the ticket.
5 /5
★★★★★

Arrived in good condition, nothing to complain about

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Geoffrey M.
purchased on 18/10/2022
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HelloThank you
5 /5
★★★★★

No problem, I was notified of a pre-order delivery and everything arrived in order.

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Customer
purchased on 18/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much!
5 /5
★★★★★

The order was shipped quickly, as was the delivery. If I have to buy new figurines, I'll go to this site without hesitation! Thank you very much!

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5 ?.
purchased on 06/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your confidence 😀
5 /5
★★★★★

Perfect parcel and fast delivery

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Laurent P.
purchased on 12/10/2022
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HelloThank you
5 /5
★★★★★

Very good, very fast.I recommend it to everyone.Thank you.KissesMichel Dupont

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Michel D.
purchased on 12/10/2022
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Answer from CHIBI AKIHABARA
Hello Mr DupontThank you very much for your recommendation and your order 😀
5 /5
★★★★★

Serious site, several orders placed without a hitch, fast deliveries (about 48 hours), well-packaged and protected parcels, plus little treats as gifts, I recommend.

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Florian L.
purchased on 08/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your positive and starred review and your recommendation.
5 /5
★★★★★

Perfect service, order received as soon as possible, I recommend

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Théau B.
purchased on 03/10/2022
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Answer from CHIBI AKIHABARA
Hello and thank you
5 /5
★★★★★

Customer service is attentive and responsive.

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Antoine S.
purchased on 03/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much, I'll be sure to pass on your message to our customer service department 😀
5 /5
★★★★★

Order arrived safely and in perfect condition

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Xyders R.
purchased on 31/07/2022
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Answer from CHIBI AKIHABARA
Hello I invite you to contact customer service directly and give your reference. Please note that a tracking number is not sent when you place a pre-order. It is sent when the order is shipped. You receive all explanatory e-mails and can view the status of your order in your customer area. If your order is marked: pre-order (in yellow), it's quite normal that you don't have the tracking yet, as the figurine hasn't yet arrived at our premises and the package hasn't yet been prepared. Sincerely
5 /5
★★★★★

The figurine was received quickly and well protected, and the treats were much appreciated.

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Stéphane
purchased on 07/10/2022
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HelloSatisfied
5 /5
★★★★★

Fast delivery, neat parcel, little sweets in the parcel to make you happy

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Jean M.
purchased on 07/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your order!
5 /5
★★★★★

Very fast delivery. Well packaged with a little surprise inside! Perfect!??

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Olivia S.
purchased on 07/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much!
5 /5
★★★★★

Perfect! I was even delivered before I was charged 🙂

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Kaidoh
purchased on 22/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your review
5 /5
★★★★★

Received quickly well packaged niquel figurine

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Cecilia
purchased on 27/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you