★★★★★
based on 2897 reviews published
Latest customer reviews
Received quickly by the person concerned, no problems with the package, perfect.
CHIBI AKIHABARA met the deadline and the package was well packed. Contents as advertised. However, the DPD France carrier, who was supposed to make a home delivery, didn't bother to drop by and went straight to the nearest post office to drop off the parcel. This is a deplorable attitude on the part of the carrier and I am very disappointed.
Regarding your experience with DPD France, we completely understand your frustration. However, as this directly concerns their service, we invite you to contact their customer service department to report this anomaly. This will enable them to improve their service and prevent this type of situation from recurring.
Please do not hesitate to contact us should you have any further questions.
Have a nice day and see you soon 🙂
Delivery costs are a nuisance but manageable
Efficient fast great products I recommend
Well packaged. Fast shipping and delivery. Would recommend.
Serious site. High-quality figurine. I recommend ++++
Great! And very fast shipping 🙂
Several times that I order on their site I love it and I recommend it, fast and careful shipping.
Order and delivery ok
Good price, fast shipping and delivery. Well packed parcel... I recommend without hesitation.
Top service. Package received Christmas Eve
Arrived in perfect condition and on time, nothing to complain about.
Nickel, nothing negative
Very neat parcel, the contents were well packaged and protected. I recommend
Very satisfied with the order and customer service Thank you very much.
Fast delivery in the middle of Christmas, the product arrived in great condition with a beautiful box! I'm very happy to have been able to give this gift to my brother, who LOVED it! Thank you for your seriousness <3
No problem, parcel well packed.
Fast delivery, spotless parcel on time.
House of trust
Quality service!
I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
👍🏻
First order delivered very quickly very good experience
Great. ALL CLEAR. Figurine conforms and delivered on time. Thanks
Great service, responsive and very professional. I love...
Incredible i recommend
Tres bien impeccable rien a redire
Very satisfied, very nice resin my husband is very happy and received very quickly I recommend
Very good, received without problems, new condition.
Excellent service and top products
Fast delivery, figurine in perfect condition, I recommend
Always quality!
At the top
Roger
A very good store, impeccable customer service. Packages are always very well packed. Despite sometimes long waiting times for pre-orders, orders are always respected. N''
A very good selection of products and fast delivery.
Perfect as always! well protected parcel, superb figurines, top!
Prodotto arrivato nei tempi e con ottimo imballaggio. Ho acquistato la statua di GUTS BERSERKER, e che dire, sculpt e painting perfetti!!!!
Fast delivery, impeccable condition of parcel, beautiful quality product
Excellent delivery