/10
★★★★★
based on 2835 reviews published
★★★★★
based on 2835 reviews published
Latest customer reviews
5
/5
★★★★★
This is my second order, and it's the second time that everything has gone very well. I was delivered quickly. When things go well, you have to say so.
Sebby K.
purchased on 06/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your opinion
1
/5
★☆☆☆☆
I still haven't received my parcel from DPD because I'm not at home and no one is coming.
Jocelyn B.
purchased on 17/10/2022
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Answer from CHIBI AKIHABARA
HelloWe are sorry for this inconvenience. Unfortunately, we are not responsible for the delivery people who are dependent on their company. We use their service, but we have no control over their actions. On the other hand, their behavior penalizes us, since we only receive a red star. However, if the situation is still not resolved, I invite you to contact customer service, indicating the reference number of your order and the problem encountered. Sincerely
1
/5
★☆☆☆☆
Figurine broken and still no customer return on my request!
Pierre N.
purchased on 12/10/2022
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Answer from CHIBI AKIHABARA
HelloYou opened a ticket on 19/10/2022 at 16h33. I have in front of me my colleague's reply sent on 20/10/2022 at 14h50 asking you various questions and indicating: wait for a reply from you. However, following this ticket number 9003, I have no reply from you in the history. Have you replied to my colleague via the e-mail address or by contacting her via the telephone number indicated on Truspilot? If not, please contact customer service and reply to the ticket.
5
/5
★★★★★
Arrived in good condition, nothing to complain about
Geoffrey M.
purchased on 18/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
No problem, I was notified of a pre-order delivery and everything arrived in order.
Customer
purchased on 18/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much!
5
/5
★★★★★
The order was shipped quickly, as was the delivery. If I have to buy new figurines, I'll go to this site without hesitation! Thank you very much!
5 ?.
purchased on 06/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your confidence 😀
5
/5
★★★★★
Perfect parcel and fast delivery
Laurent P.
purchased on 12/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Very good, very fast.I recommend it to everyone.Thank you.KissesMichel Dupont
Michel D.
purchased on 12/10/2022
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Answer from CHIBI AKIHABARA
Hello Mr DupontThank you very much for your recommendation and your order 😀
5
/5
★★★★★
Serious site, several orders placed without a hitch, fast deliveries (about 48 hours), well-packaged and protected parcels, plus little treats as gifts, I recommend.
Florian L.
purchased on 08/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your positive and starred review and your recommendation.
5
/5
★★★★★
Perfect service, order received as soon as possible, I recommend
Théau B.
purchased on 03/10/2022
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Hello and thank you
5
/5
★★★★★
Customer service is attentive and responsive.
Antoine S.
purchased on 03/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much, I'll be sure to pass on your message to our customer service department 😀
5
/5
★★★★★
Order arrived safely and in perfect condition
Xyders R.
purchased on 31/07/2022
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Answer from CHIBI AKIHABARA
Hello I invite you to contact customer service directly and give your reference. Please note that a tracking number is not sent when you place a pre-order. It is sent when the order is shipped. You receive all explanatory e-mails and can view the status of your order in your customer area. If your order is marked: pre-order (in yellow), it's quite normal that you don't have the tracking yet, as the figurine hasn't yet arrived at our premises and the package hasn't yet been prepared. Sincerely
5
/5
★★★★★
The figurine was received quickly and well protected, and the treats were much appreciated.
Stéphane
purchased on 07/10/2022
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HelloSatisfied
5
/5
★★★★★
Fast delivery, neat parcel, little sweets in the parcel to make you happy
Jean M.
purchased on 07/10/2022
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HelloThank you for your order!
5
/5
★★★★★
Very fast delivery. Well packaged with a little surprise inside! Perfect!??
Olivia S.
purchased on 07/10/2022
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HelloThank you very much!
5
/5
★★★★★
Perfect! I was even delivered before I was charged 🙂
Kaidoh
purchased on 22/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your review
5
/5
★★★★★
Received quickly well packaged niquel figurine
Cecilia
purchased on 27/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Ordered and delivered very quickly .
Yoann M.
purchased on 24/09/2022
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HelloThank you
5
/5
★★★★★
Always impeccable, never any problems, always quality, fast delivery! I'm very happy with them.
Marina D.
purchased on 06/10/2022
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Answer from CHIBI AKIHABARA
HelloWe are delighted 😀
5
/5
★★★★★
Fast and efficient delivery never had a problem
Jordan
purchased on 03/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Excellent as always, top service and products! Very careful and fast shipping. A safe bet.
Cazau
purchased on 25/09/2022
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HelloThank you very much for your feedback
4
/5
★★★★☆
Generally good reception 🙂 well protected shipment
Helene T.
purchased on 10/10/2022
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HelloThank you
5
/5
★★★★★
Nice site, easy to use, lots of products, lotteries and lots of other things, and pretty fast delivery!
Mathys D.
purchased on 03/10/2022
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Answer from CHIBI AKIHABARA
Hello, thank you for your positive review
5
/5
★★★★★
Fast, efficient service, even for a Saturday order. The tracking was clear. I picked it up in good condition with no problem at the post office. The quality is impeccable.
Matthieu H.
purchased on 24/09/2022
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HelloThank you very much
5
/5
★★★★★
Very good service, fast and reliableCustomer service is attentive and available in case of problems
Laura D.
purchased on 04/10/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for this positive comment
4
/5
★★★★☆
My latest purchase went super well, as it has for years when I order from this site, shipping is fast and careful and the choice of items is very large. However, my latest purchase (SPM figurine of Hatsune Miku: Ghost) arrived with a factory defect: only a quarter of the neck was glued normally, causing the head to tilt and risk breaking when the strands were fitted. In this case, I applied a dot of glue to fix the problem, but I'm withdrawing one star because I couldn't find any customer service to allow an exchange in the event of a problem with the product (the Sega Prize service is Japanese).
Jérémie D.
purchased on 28/09/2022
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Answer from CHIBI AKIHABARA
HelloWe are very sorry for this inconvenience. I would like to thank you, however, for not cutting us off several stars and I fully understand your decision, which is an honest one 🙂 We hope your next experience will be more positive 😀
5
/5
★★★★★
Excellent service, 5 stars.
David F.
purchased on 27/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much, may the strength of the pillar be with you 😉
5
/5
★★★★★
Fast delivery! A little extra kdo
Zélie C.
purchased on 29/09/2022
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HelloThank you
5
/5
★★★★★
Super efficient
Guillaume
purchased on 23/09/2022
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Answer from CHIBI AKIHABARA
HelloThank you
4
/5
★★★★☆
A very good site, secure, item arrives in perfect condition but very long waiting time.
Rtbk
purchased on 09/09/2022
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Answer from CHIBI AKIHABARA
HelloWe are sorry, unfortunately we are dependent on suppliers and their delay penalizes us, proof is with one star less.