/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest customer reviews
5
/5
★★★★★
Great experience with every order. I have complete confidence in this merchant!!! See you soon!!!!
Alejandre D.
purchased on 10/09/2022
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5
/5
★★★★★
No problem, very simple, the parcel even arrived a day earlier than the site expected.
Erwan R.
purchased on 06/09/2022
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5
/5
★★★★★
Figurine that I could not find anywhere else except at very high prices, fast and careful delivery, perfect!
Chouaïb P.
purchased on 01/09/2022
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5
/5
★★★★★
I received my my little pony hatsune miku with a slight delay due to late delivery by my supplier. The tracking was correct and my hatsune miku my little pony was in perfect condition and well protected. I was also surprised to receive two minis KitKat mints as gifts in my parcel. The 5 stars are well deserved!
Serana
purchased on 07/09/2022
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5
/5
★★★★★
Always well packaged, a small gift and quality products?
Christophe R.
purchased on 07/09/2022
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3
/5
★★★☆☆
Very disappointed because of the total lack of communication. The most important thing is to warn us if a problem arises with the suppliers, which is the least we can do.
François D.
purchased on 15/05/2022
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5
/5
★★★★★
Perfect. Very fast delivery.
Marie-li K.
purchased on 02/09/2022
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3
/5
★★★☆☆
Good product, fast shipping... but frequent supplier delays! Boxes arrive slightly damaged with little protection.
Angelos Z.
purchased on 07/09/2022
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5
/5
★★★★★
Very good site selling figurines, I highly recommend it, my package arrived on the day indicated when I placed my order. The package was well packed, with air-filled pockets to protect it from shocks. A little thank-you message in the parcel wouldn't have gone amiss... In any case, I'll be recommending figurines from this site one day without hesitation!
Florian D.
purchased on 06/09/2022
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5
/5
★★★★★
Great store, fast shipping, very efficient customer service, the perfect site for figurine collectors.
S.b
purchased on 07/09/2022
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5
/5
★★★★★
Fast and well packed!
Nabil B.
purchased on 07/09/2022
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5
/5
★★★★★
Fast and clean delivery 🙂
Mathieu M.
purchased on 07/09/2022
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3
/5
★★★☆☆
Mixed experience, the products were received but months late. Delay related to the supplier, but the follow-up and information given by the seller was average.
Pierre F.
purchased on 07/09/2022
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5
/5
★★★★★
No complaints Perfect
Mickael S.
purchased on 07/09/2022
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5
/5
★★★★★
Good reception of the parcel, fast delivery
Sylvie R.
purchased on 06/09/2022
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5
/5
★★★★★
Item arrived very quickly, well packaged, as advertised, very pleasant surprise for a site that I did not know!
Josiane V.
purchased on 05/09/2022
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5
/5
★★★★★
I'm delighted with my orders on the site. The figurines are very well packaged and the parcels are delivered very quickly.
Léa
purchased on 05/09/2022
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5
/5
★★★★★
Nothing to complain about!
Allan
purchased on 04/09/2022
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5
/5
★★★★★
Nothing to say, it's perfect
Guillaume B.
purchased on 04/09/2022
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5
/5
★★★★★
Beautiful figurine. Perfect shipping
Jeremy
purchased on 04/09/2022
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5
/5
★★★★★
Super, express delivery and with little sweets as a gift! Many thanks! 🙂
K L.
purchased on 04/09/2022
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2
/5
★★☆☆☆
I pre-ordered two figurines from them, and when I got to the pre-order end date for the second figurine, I was worried that I wouldn't receive a delivery notice, so I checked the site, which had shifted the pre-order end date by 1 month without notifying the customer. When I contacted customer service, they explained that there was a delay in delivery on one of the two figurines, and that if I wanted to receive the first figurine, which was available, in advance, I'd have to pay additional delivery charges. In the end, I received both figurines three months late...
Quentin
purchased on 04/09/2022
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5
/5
★★★★★
This site is excellent for buying figurines
Kenzo C.
purchased on 03/09/2022
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5
/5
★★★★★
Nickel top order tracking service ?? quality products
Elous
purchased on 03/09/2022
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5
/5
★★★★★
Over 5 years of loyalty. And Chibi has always been there. 0 incidents and always on time with pre-orders. You guys rock
Yann
purchased on 30/08/2022
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Answer from CHIBI AKIHABARA
Merci ^^
1
/5
★☆☆☆☆
I ordered a figurine for my nephew's birthday and asked for it to be delivered to the store. Unluckily, it was closed for vacations, but the shipping company reported that it had been delivered. I found out from the website that they had contacted the company, so I had to pay the shipping costs a second time. I finally received my order, although it took a little over a month to get it, so I'll be able to give the figurine as a present for his birthday, even if he passed away a few weeks ago. Although the site offers a nice selection of products, this is the first and last time I'll be buying there.
Anonyme
purchased on 11/07/2022
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Answer from CHIBI AKIHABARA
Hello, As indicated by e-mail, your parcel was returned to us because no one came to collect it at the collection point. It remained there from July 21 to 30. The carrier contacted you on July 22nd and 24th to inform you of the availability of the parcel at the pick-up point, and you also received an e-mail from us informing you that your order had been dispatched on July 19th. You contacted us on August 23rd to inform us of the non-receipt of your parcel, i.e. one month later. Knowing that the error did not come from our company, nor from the carrier, it seems normal to me to ask you to contribute to the cost of returning the parcel at the rate of 5.90 euros.Sincerely.
5
/5
★★★★★
Always perfect, I've been ordering from them for several months now.
Antoine
purchased on 02/09/2022
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3
/5
★★★☆☆
I've placed several orders with them in the past, all of which went well, but my last one was a bit more complicated, as a product had been awaiting delivery from the supplier for months, with no indication of how long it would take.After almost a year's delay on my order, and several messages to the store trying to get more information or to unblock my order, I had to insist a lot (I had to wait several weeks for my request to go through) before they finally gave me some information. The lady at the after-sales service (very kind and competent) told me on the phone that she thought the supplier was taking them for a ride and would never deliver the product in question, but if that's the case, I find it incomprehensible that they don't contact the customers concerned to keep them informed, or at the very least post this information on the site's forum. This way, the people concerned can cancel their product if they wish. But here it's up to each customer to insist on being told that their order will never arrive if the product is not cancelled, so I had to cancel the product for my order to be released. Overall, if there are no unforeseen product availability problems, the store manages very well. This experience won't stop me from recommending them, but you should be aware that sometimes you have to be persistent to get information about your orders.
Client
purchased on 01/09/2022
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Answer from CHIBI AKIHABARA
Hello, thank you for your feedback. We are working on a new version of the website in which we will be able to automatically notify our customers when a pre-order is delayed or when the release date of a product is postponed.
5
/5
★★★★★
Very high quality product, carefully packaged. Very good relationship with customer service. Only small downside: delivery a little slow, 10 days.
Ma
purchased on 01/09/2022
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Answer from CHIBI AKIHABARA
Thank you
5
/5
★★★★★
The Figuarts zero figure of tanjiro is magnificent. Nothing to report.
Jootun
purchased on 31/08/2022
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Answer from CHIBI AKIHABARA
Thank you. You can also rate this product ^^