★★★★★
based on 2897 reviews published
Latest customer reviews
Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
A very neat parcel, the figurines perfectly conform to expectations, fast delivery once the figurines are in stock, it's TOP, thank you Chibi Team.
Short
Impec
I have received my parcel thank you
Delivery on time and the condition of the product was perfect, I recommend Chibi Akihabara!
Perfect as usual! Well packaged, top-notch figurine.
Perfect. Fast and very well protected. A very good company.
We received our parcel as expected.
Fast ordering and delivery
Excellent
Item arrived on time in perfect condition except for a slightly damaged box, which resulted in one star less, but no worries, I recommend it.
Well-protected and complete parcel
Hello, Hello, Hello, Order received, well packaged, good tracking of the package, delivery in relay point very fast. Sincerely
Nice figurine as usual.
Perfect
The figurines are very pretty. Delivery was fast, despite deplorable delivery conditions. The boxes were damaged but the figurines intact. The price is affordable. Incredible site!
Order received in perfect condition and on time, thank you.
Very fast and items as described
Order received at an impressive speed. The figures are in perfect condition and match my purchase. I highly recommend them!
Very fast
Have a nice day and see you soon on our site!
Not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!
First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.
Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.
As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.
Yours sincerely
Package in perfect condition. Fast delivery. Nothing to report. Perfect.
Fast delivery of magnificent figurines 😍
Top notch, when I needed information I got a very quick response. Thank you
Perfectly packaged parcel but very long delivery time. Two months longer than advertised.
We hope that despite this setback, you remain satisfied with your purchase, and we look forward to seeing you again for a future order.
I'm glad to have received my parcel, it looks different from what I expected, I hope I'll get used to it.
Nickel 👍🏽
Superbly packaged and delivered quickly.
I've been ordering from this site for several years now, and I've never been disappointed. Great customer service, well-packaged, fast shipping. In short, I recommend it!
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
Order processed on time and delivered as expected
Fast delivery, excellent product and service, I recommend
Never disappointed with orders/pre-orders placed on Chibi... even if it's true that pre-orders are often a little late, the Chibi team is always available and efficient to answer questions asked via their form. Thank you Chibi
It's been a long wait for this pre-order, because there's often a slight delay in the actual release of the figurines compared with the date communicated at the time of pre-ordering, but Team Chibi is always available to answer e-mails sent via their form, so follow-up is assured. Packages are always handled with the utmost care, and once they've been dispatched they're received promptly. Thank you Chibi
Professional and responsive. The reference inversion on the first delivery was corrected on receipt of the return package.
CLEAR
An order that took longer than expected, but of which I was informed very regularly. Packaging and arrival of the order in perfect condition.
Package received promptly, figurines conform and very pretty.