9.5/10
★★★★★
based on 2896 reviews published

Latest customer reviews

5 /5
★★★★★

Fast and efficient. Good quality.

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Solène
purchased on 15/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5 /5
★★★★★

Well-delivered wcf.

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Client
purchased on 15/03/2022
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HelloThank you
5 /5
★★★★★

I love it! Really quick service, just a few days until it was shipped and it was the fastest shipping service I have ever received too! I think I never received an international order that fast. The figures had a lot of air pads so they don't bounce too much, but through delivery the box was damaged a bit.. (for which the seller isn't responsible for!) nevertheless, luckily, the boxes of the figures didn't even had a scratch, which really surprised me a lot.So finally, I'm just really happy with my purchase and will probably order there again! 🙂

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Ellen
purchased on 14/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you for this detailed and starred review. We are delighted that you are satisfied with our service.
5 /5
★★★★★

This review is based on the 4 orders I've placed with the site, which is very reliable and delivers products quickly.Speaking of the latter, I had a slightly damaged parcel (packaging of a figurine partially crushed, without any consequence on it), but it's really the carrier's fault, the figurines are always well packaged in cartons of the right size, with air pockets to fill the gaps.Finally, customer service of a rare quality: I've hardly ever seen customer service so responsive to the requests I've been able to submit. I had to contact customer service several times because of payment (from my bank) and stock problems, and despite my persistence, the person remained courteous and very patient.I recommend it!

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Steven
purchased on 14/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for this very detailed review. We thank you for not penalizing us on the damage of the package as well as the delays of the suppliers. We are at the disposal of our customers, it is normal to answer you in good conditions 🙂 It's important to us to make our customers feel at ease and to take good care of them 🙂 Thank you also for your recommendation 🙂
5 /5
★★★★★

No worries with the delivery, very fast and well protected.

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Kf
purchased on 09/03/2022
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HelloThank you
5 /5
★★★★★

Package well received and very neat as the figurines! Very happy to have visited your site 😀 Can't wait to recommend ^^

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Sundry
purchased on 14/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your order and your confidence. See you soon on our store 🙂
4 /5
★★★★☆

Could you please add a search filter on figurine size, just below the one on price? That would be great, as I don't have much room at home, so when I search for figurines on your site, I'm interested in those that are ~20 cm maximum.

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Aurélien M.
purchased on 13/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your order. I will forward your request to the appropriate department 🙂
5 /5
★★★★★

Excellent. Package arrived very quickly.

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Mambo T.
purchased on 12/03/2022
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HelloThank you
5 /5
★★★★★

First time I order on the site I am very satisfied I may recommend figurines. Thank you chibi akihabara????

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Ambre W.
purchased on 11/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your order and your confidence. We look forward to seeing you "again" on our site 🙂
5 /5
★★★★★

At the top, I recommend!!!

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Sumi L.
purchased on 10/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your recommendation and your top review 🙂
5 /5
★★★★★

Very good experience with Chibi Akihabara. Being new to collecting figurines, I found their sites, and decided to trust them by placing 2 orders directly with them. Having already received the first parcel, the figurines were well protected and the boxes were in perfect condition. If you're still hesitating to buy from them, don't hesitate any longer 🙂 What's more, if you have any questions they try to get back to you as quickly as possible, very good customer relations in my experience! I'll be a loyal customer 😀

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Niki
purchased on 10/03/2022
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Answer from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied. Thank you for trusting us with your orders. Please feel free to follow us on our social networks. We share videos of our partners who are offering -10% discount codes. A small discount that will help you complete your collection 🙂 See you soon and thanks again for your positive feedback.
5 /5
★★★★★

Fast delivery, well packaged and good tracking.

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Jessica G.
purchased on 05/03/2022
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HelloThank you very much for your comment.
5 /5
★★★★★

Fast delivery and excellent communication!

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M. C.
purchased on 09/03/2022
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HelloThank you very much for your message
5 /5
★★★★★

Fast and careful delivery. Quality product.

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Nicolas J.
purchased on 09/03/2022
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HelloThank you very much
5 /5
★★★★★

Nothing to say Follow-up packaging

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Maxime R.
purchased on 09/03/2022
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HelloThank you
4 /5
★★★★☆

The service is perfect and so is the packaging, my weekly shonen jump was well protected by paper and plastic to fill the void in the box.

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Kilian
purchased on 05/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars 🙂
4 /5
★★★★☆

Fast delivery but some boxes were damaged which is a pity

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Jérémy C.
purchased on 09/03/2022
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Answer from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We will be more careful next time.
5 /5
★★★★★

Super fast delivery, well protected product. And item conforms

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Aubry E.
purchased on 09/03/2022
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HelloThanks 🙂
5 /5
★★★★★

First test of this box and I have to say it's a great value for money 🙂

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Vincent S.
purchased on 09/03/2022
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HelloThank you very much for your feedback 🙂
5 /5
★★★★★

Super fast shipping and smooth service. iëm pleasantly surprised!

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Lily
purchased on 08/03/2022
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Hello Thank you very much for your positive review.
5 /5
★★★★★

It was a long wait, but well worth it - the figurines are magnificent! Customer service was attentive and always answered my questions.

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Jade K.
purchased on 08/03/2022
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Answer from CHIBI AKIHABARA
HelloWe're sorry for the delay and thank you for not having us starved because of the delay. Thank you for your understanding 🙂
4 /5
★★★★☆

Good products. fast delivery super cool

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Coupae
purchased on 08/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars 🙂
5 /5
★★★★★

It was the first order I've placed on the site, the team is reactive on social networks, the figurine ordered arrived quickly. The package is very well protected and the figurine is in perfect condition and conforms to the description. I can only recommend this site for your figurine purchases.

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Kevin
purchased on 08/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for this positive and starry feedback 🙂
1 /5
★☆☆☆☆

Figurine box damaged!

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Emilien D.
purchased on 08/03/2022
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Answer from CHIBI AKIHABARA
HelloWe're sorry about this. Did you contact customer service to find a solution before expressing your dissatisfaction here? Are the figurines damaged? We remain at your disposal via customer service. Sincerely
5 /5
★★★★★

Always a pleasure

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YureÏlly
purchased on 07/03/2022
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HelloThanks 🙂
5 /5
★★★★★

Perfect! Well packed! Fast

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Loïc
purchased on 07/03/2022
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HelloThank you very much
4 /5
★★★★☆

Very good but little information on the progress of the parcel

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Quentin G.
purchased on 07/03/2022
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Answer from CHIBI AKIHABARA
Hello. Can you be more precise? Did you not receive the information emails concerning the processing of your order?
5 /5
★★★★★

Very good site, good prices, good catalog, always sent on the date indicated, never disappointed 🙂

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Lapru
purchased on 07/03/2022
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HelloThank you very much for this review
5 /5
★★★★★

Perfect and fast.

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Loyalskritna
purchased on 07/03/2022
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HelloThank you
5 /5
★★★★★

Fast and careful delivery, excellent communication, best site to buy figurines in France.

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Curega
purchased on 05/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your comment, which makes us very happy.
5 /5
★★★★★

Very good! Received everything as agreed.

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Falc0n
purchased on 06/03/2022
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HelloThank you
5 /5
★★★★★

Delighted with my purchase. Figurine very well protected in the package, so received in perfect condition. Very fast delivery. Perfect!

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Sandra
purchased on 17/02/2022
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Answer from CHIBI AKIHABARA
HelloThank you for this starry and positive feedback
4 /5
★★★★☆

The figurine is beautiful and well worth the money.

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Alyssa C.
purchased on 06/03/2022
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HelloThank you
5 /5
★★★★★

Perfect, box arrived a little dented from transport, but the box inside was perfectly new.

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Théo A.
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We are reassured to know that the figurine and the box were not damaged.
5 /5
★★★★★

Very satisfied with the products and fast delivery

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Coco
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5 /5
★★★★★

Great store for fans of Japanese culture and culinary specialties

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Sadaria
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your feedback
5 /5
★★★★★

I had pre-ordered this figurine without a precise delivery date from the supplier, so I was a bit worried about receiving it late, but everything went smoothly. Once the figurine was delivered by the supplier, it arrived within a week. The packaging was perfect, the figurine was very pretty and of very good quality. Very happy with my purchase.

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Mahaut
purchased on 06/03/2022
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HelloThank you very much for your opinion
5 /5
★★★★★

Serious, fast, quality items always carefully packaged, prices unmatched and probably unbeatable. Let's pray that none of this changes.

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Théo C.
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much. We care about staying true to ourselves 🙂
3 /5
★★★☆☆

I bought a new figurine and received it with defects/stains, I'm quite disappointed.

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Sindy D.
purchased on 22/02/2022
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Answer from CHIBI AKIHABARA
HelloDon't hesitate to contact the after-sales service if you haven't already done so and send photos showing the various faults.
2 /5
★★☆☆☆

Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.

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Panda
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.