/10
★★★★★
based on 2943 reviews published
★★★★★
based on 2943 reviews published
Latest customer reviews
5
/5
★★★★★
A very good store, impeccable customer service. Packages are always very well packed. Despite sometimes long waiting times for pre-orders, orders are always respected. N''
Ludovic L.
purchased on 22/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, Ludovic! We're delighted that you enjoyed our store and our customer service. We're constantly working to improve our pre-order times to ensure that our customers are as satisfied as possible. Thank you again for your trust and loyalty. See you soon on our site!
5
/5
★★★★★
A very good selection of products and fast delivery.
Nicolas D.
purchased on 22/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, Nicolas! We are delighted that you are satisfied with our products and services. We pride ourselves on offering a wide range of quality products and ensuring prompt delivery to our customers. We hope to see you soon on our site.
5
/5
★★★★★
Perfect as always! well protected parcel, superb figurines, top!
Eric B.
purchased on 18/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, we really appreciate it! We are delighted that you are still satisfied with our services and products. We will continue to do our best to offer you quality figurines and impeccable service. See you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Prodotto arrivato nei tempi e con ottimo imballaggio. Ho acquistato la statua di GUTS BERSERKER, e che dire, sculpt e painting perfetti!!!!
Danilo A.
purchased on 21/05/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website. We are delighted that the delivery was quick and that the product was well packaged. We are also pleased that you are satisfied with the quality of the statua di GUTS BERSERKER, both in terms of the sculpt and the paint. Your satisfaction is our priority, so we hope to see you soon on our site!
5
/5
★★★★★
Fast delivery, impeccable condition of parcel, beautiful quality product
Chantal M.
purchased on 18/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We are delighted that your experience with our site has been satisfactory and that you are happy with your product. We do our utmost to offer our customers quality service and fast delivery. We hope to see you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Excellent delivery
Steven D.
purchased on 17/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Steven. We are delighted that our delivery service lived up to your expectations. We will continue to do our best to satisfy you. See you soon on our CHIBI AKIHABARA website!
1
/5
★☆☆☆☆
Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection
Yannick J.
purchased on 27/04/2024
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Answer from CHIBI AKIHABARA
Hello,
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
5
/5
★★★★★
A very neat parcel, the figurines perfectly conform to expectations, fast delivery once the figurines are in stock, it's TOP, thank you Chibi Team.
Johan T.
purchased on 01/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, Johan! We are delighted that you have appreciated our service and the quality of our products. Your satisfaction is our priority, thank you for your trust! See you soon on CHIBI AKIHABARA.
5
/5
★★★★★
Short
Denis W.
purchased on 13/11/2024
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Answer from CHIBI AKIHABARA
Hello Denis, thank you for your review of our CHIBI AKIHABARA website. We're delighted that you gave us a perfect score of 5/5! Please let us know if you have any suggestions for improving our service. Have a nice day!
5
/5
★★★★★
Impec
Lis S.
purchased on 20/08/2023
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We're delighted that you enjoyed your experience at CHIBI AKIHABARA. We look forward to seeing you soon!
5
/5
★★★★★
I have received my parcel thank you
Jean S.
purchased on 10/08/2024
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Answer from CHIBI AKIHABARA
I am delighted that your order arrived on time. Please do not hesitate to contact us if you have any questions or comments about our products or services. Thank you for your trust and your positive feedback, it encourages us to always offer you the best. We look forward to seeing you on our site!
4
/5
★★★★☆
Delivery on time and the condition of the product was perfect, I recommend Chibi Akihabara!
Julien M.
purchased on 08/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our Chibi Akihabara site. We are delighted to have been able to satisfy you with our delivery service and the quality of our product. We hope to see you soon on our site! Thank you again for your recommendation.
5
/5
★★★★★
Perfect as usual! Well packaged, top-notch figurine.
Constance J.
purchased on 03/07/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website! We are happy to hear that you are satisfied with your order and that the figurine lives up to your expectations. We are proud to offer you a pleasant shopping experience and hope to see you soon on our site. Thank you again for your trust and loyalty!
5
/5
★★★★★
Perfect. Fast and very well protected. A very good company.
Marc V.
purchased on 21/09/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We are delighted that you had a satisfactory experience with our company. We will continue to work hard to provide you with quality service. See you soon on our website!
5
/5
★★★★★
We received our parcel as expected.
Stephane G.
purchased on 06/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback. We are delighted that you are satisfied with your order on our site CHIBI AKIHABARA. We thank you for your confidence and hope to see you soon among our customers. Have a nice day!
4
/5
★★★★☆
Fast ordering and delivery
Francis B.
purchased on 06/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review of our CHIBI AKIHABARA website. We are delighted that your order was delivered promptly. We strive to provide quality service to our customers. Thank you again for your trust and continued support. We look forward to seeing you again on our site!
5
/5
★★★★★
Excellent
Kevin L.
purchased on 05/11/2024
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Answer from CHIBI AKIHABARA
Hello Kevin, thank you very much for your review of our CHIBI AKIHABARA website. We're delighted you thought it was excellent! Please don't hesitate to contact us if you have any suggestions or specific requests, we'd be happy to help. Thanks again and have a nice day!
4
/5
★★★★☆
Item arrived on time in perfect condition except for a slightly damaged box, which resulted in one star less, but no worries, I recommend it.
Rose-marie C.
purchased on 30/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website! We are delighted that your order arrived on time and in perfect condition despite the slightly damaged box. We will do our best to improve this point in the future. We hope you enjoy your item and please do not hesitate to contact us if you need any assistance. Thanks again for your recommendation!
4
/5
★★★★☆
Well-protected and complete parcel
Alexandre L.
purchased on 15/10/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Alexandre. We are delighted that your parcel was well protected and that you received all the products you ordered. We hope to see you soon on our site!
5
/5
★★★★★
Hello, Hello, Hello, Order received, well packaged, good tracking of the package, delivery in relay point very fast. Sincerely
Patrick C.
purchased on 31/05/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback! We're delighted that you enjoyed our delivery service and that your order went smoothly. See you soon on our website! Best regards.
5
/5
★★★★★
Nice figurine as usual.
Christopher F.
purchased on 09/07/2023
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We're delighted that you like our selection of figurines. Don't hesitate to come back to our site to discover other original, high-quality models. We hope to see you soon!
5
/5
★★★★★
Perfect
Damien S.
purchased on 23/10/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Damien! We are delighted that you enjoyed your experience on our site. We hope to see you soon at CHIBI AKIHABARA!
5
/5
★★★★★
The figurines are very pretty. Delivery was fast, despite deplorable delivery conditions. The boxes were damaged but the figurines intact. The price is affordable. Incredible site!
Cassandra M.
purchased on 12/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our site, we are delighted that you enjoyed your figurines and that delivery was quick despite the conditions. We're sorry about the damaged boxes, please don't hesitate to inform the delivery service so that your other parcels don't end up in this condition. Thank you again for your trust and support of CHIBI AKIHABARA!
5
/5
★★★★★
Order received in perfect condition and on time, thank you.
Thibaut D.
purchased on 15/10/2024
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Answer from CHIBI AKIHABARA
Thank you Thibaut for your positive review of our CHIBI AKIHABARA website. We are delighted that your order arrived on time and in perfect condition. See you soon for new purchases!
5
/5
★★★★★
Very fast and items as described
Bérénice R.
purchased on 15/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your review, Berenice. We are delighted to know that you were satisfied with our service and the quality of our products. Your satisfaction is our priority, so don't hesitate to come back to our site to discover new products featuring your favorite characters. Thank you again for your confidence, and see you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Order received at an impressive speed. The figures are in perfect condition and match my purchase. I highly recommend them!
Monica C.
purchased on 04/10/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our CHIBI AKIHABARA website. We are pleased that your order was delivered quickly and that the figurines are in perfect condition, corresponding to your expectations. We look forward to serving you again in the future. Thank you for your recommendation!
5
/5
★★★★★
Very fast
Nolwenn L.
purchased on 06/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your opinion 🙂
Have a nice day and see you soon on our site!
Have a nice day and see you soon on our site!
1
/5
★☆☆☆☆
Not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!
Willy V.
purchased on 31/05/2023
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Answer from CHIBI AKIHABARA
Hello,
First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.
Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.
As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.
Yours sincerely
First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.
Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.
As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.
Yours sincerely
5
/5
★★★★★
Package in perfect condition. Fast delivery. Nothing to report. Perfect.
Rebollar F.
purchased on 28/09/2024
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Answer from CHIBI AKIHABARA
We are delighted to read about your satisfaction with your purchase from Chibi Akihabara. We go to great lengths to provide our customers with quality service and are pleased to see this reflected in your shopping experience. We look forward to seeing you again soon. Thank you for your confidence in us!
5
/5
★★★★★
Fast delivery of magnificent figurines 😍
Amandine M.
purchased on 04/03/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review Amandine! We are delighted that you are satisfied with your order and our services. We hope to see you soon on our site. See you soon!
5
/5
★★★★★
Top notch, when I needed information I got a very quick response. Thank you
Florian C.
purchased on 26/12/2023
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, we really appreciate it! We are delighted to have been able to respond quickly to your request and to have provided you with the information you needed. Please do not hesitate to come back to us if you have any further questions. Have a nice day!
4
/5
★★★★☆
Perfectly packaged parcel but very long delivery time. Two months longer than advertised.
Adrien C.
purchased on 16/03/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback! We understand that it's been a long wait, and we'd like to apologize for that. Unfortunately, delays are beyond our control and come from suppliers, and sometimes even from the manufacturer. As soon as we receive your order, we will do our utmost to dispatch it as quickly as possible.
We hope that despite this setback, you remain satisfied with your purchase, and we look forward to seeing you again for a future order.
We hope that despite this setback, you remain satisfied with your purchase, and we look forward to seeing you again for a future order.
4
/5
★★★★☆
I'm glad to have received my parcel, it looks different from what I expected, I hope I'll get used to it.
Eric L.
purchased on 06/05/2024
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Answer from CHIBI AKIHABARA
Thank you for your feedback, we are delighted that you have received your parcel. We are sorry that the appearance did not meet your expectations. Please do not hesitate to contact us if you have any questions or concerns. 🙂
5
/5
★★★★★
Nickel 👍🏽
Christy J.
purchased on 26/06/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your excellent review, Christy! We're delighted that you liked our CHIBI AKIHABARA site. Please don't hesitate to come back to us if you need more information or advice about our products. We hope to see you soon!
5
/5
★★★★★
Superbly packaged and delivered quickly.
Luca L.
purchased on 07/09/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our site! We are delighted that you appreciated the quality of our packaging and the speed of our delivery. We are proud to satisfy our customers and hope to see you soon on CHIBI AKIHABARA!
5
/5
★★★★★
I've been ordering from this site for several years now, and I've never been disappointed. Great customer service, well-packaged, fast shipping. In short, I recommend it!
Robin Z.
purchased on 14/01/2024
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Answer from CHIBI AKIHABARA
Thank you so much for your review and your loyalty to our site, Robin. We are delighted that you are satisfied with our service and the quality of our products. We will do our best to continue to provide you with a smooth and enjoyable shopping experience. Don't hesitate to come back to us if you need anything. Thank you again for your confidence! 5/5 !"
4
/5
★★★★☆
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
Olivier P.
purchased on 10/09/2024
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Answer from CHIBI AKIHABARA
Thank you for your feedback! We're sorry to hear that the base of your figurine arrived broken, although this does not affect the stability of the product. We always do our best to protect packages, but we're going to redouble our efforts to ensure that your next pre-orders are even better protected.
If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
4
/5
★★★★☆
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
Paris
purchased on 17/09/2024
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Answer from CHIBI AKIHABARA
Thank you for your feedback! We're sorry to hear that the base of your figurine arrived broken, although this does not affect the stability of the product. We always do our best to protect packages, but we're going to redouble our efforts to ensure that your next pre-orders are even better protected. If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
4
/5
★★★★☆
Order processed on time and delivered as expected
Martine C.
purchased on 15/07/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our site, Martine. We are delighted that your order was processed and delivered according to your expectations. We do our utmost to satisfy our customers. Please do not hesitate to contact us if you have any further queries. Thank you again for your 4/5 rating!
5
/5
★★★★★
Fast delivery, excellent product and service, I recommend
Adrien M.
purchased on 06/08/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website. We are delighted that the delivery was fast and that you are satisfied with your product and our service. We hope to see you soon on our site!