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/10
★★★★★
based on 2958 reviews published
★★★★★
based on 2958 reviews published
Latest customer reviews
5
/5
★★★★★
Quality service!
Florent T.
purchased on 09/12/2024
Translated review
Answer from CHIBI AKIHABARA
We are delighted to hear that you enjoyed your experience at our CHIBI AKIHABARA site. We go to great lengths to provide quality service to our customers, and we're glad you were able to see that. Thank you for your positive feedback and your 5-star rating, which encourages us to keep up the good work. Don't hesitate to visit us again soon!
2
/5
★★☆☆☆
I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.
Cathy Z.
purchased on 20/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
5
/5
★★★★★
👍🏻
Valentine B.
purchased on 08/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our site. Please come back again to discover more products. We look forward to seeing you soon!
5
/5
★★★★★
First order delivered very quickly very good experience
Juan R.
purchased on 07/12/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, we are delighted that your first order on our site was a success! We strive to provide a quality experience for our customers, and your satisfaction is our priority. We hope to see you soon on CHIBI AKIHABARA.
5
/5
★★★★★
Great. ALL CLEAR. Figurine conforms and delivered on time. Thanks
Lysiana H.
purchased on 08/12/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our site. We are delighted that you liked the figurine and that delivery was as you expected. We hope to see you soon on CHIBI AKIHABARA for future purchases.
5
/5
★★★★★
Great service, responsive and very professional. I love...
Rémy D.
purchased on 04/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, Rémy! It gives us great pleasure to know that you are satisfied with our service. We work hard to provide a quality experience for all our customers. Please don't hesitate to contact us if you need anything else. See you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Incredible i recommend
Nadine B.
purchased on 13/03/2024
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Answer from CHIBI AKIHABARA
I'm delighted you enjoyed your visit to our site, Nadine. Thank you very much for your recommendation and your note, it means a lot to us!
5
/5
★★★★★
Tres bien impeccable rien a redire
William P.
purchased on 02/12/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA site! We are delighted that you enjoyed your experience with us. We will do our best to keep our quality of service at a high level to fully satisfy you. Once again, thank you for your trust and support, it's much appreciated!
5
/5
★★★★★
Very satisfied, very nice resin my husband is very happy and received very quickly I recommend
Mesnard C.
purchased on 29/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review of our CHIBI AKIHABARA website. We are delighted that you and your partner are satisfied with your purchase and our fast delivery service. We hope to see you soon on our site for new orders. Thank you again for your recommendation!
5
/5
★★★★★
Very good, received without problems, new condition.
Rémi B.
purchased on 29/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much Rémi for your positive feedback! We are delighted that you were satisfied with your order on our CHIBI AKIHABARA website. We are constantly working to offer the best service to our customers and we are happy to see that this is bearing fruit. Don't hesitate to come back to us if you need anything, we'll always be here to help. Thanks again and see you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Excellent service and top products
Christopher B.
purchased on 23/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much Christopher for your positive review of our CHIBI AKIHABARA website! We are delighted that you have appreciated our quality services and our products. We do our utmost to satisfy our customers and your satisfaction is our greatest reward. We hope to see you soon on our site! Have a nice day.
5
/5
★★★★★
Fast delivery, figurine in perfect condition, I recommend
Vanina R.
purchased on 27/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your confidence and your recommendation. We are delighted that your shopping experience on our site was satisfactory. We make it a point of honor to offer quality service to our customers. We look forward to seeing you again at CHIBI AKIHABARA!
5
/5
★★★★★
Always quality!
Leite L.
purchased on 27/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, it encourages us to continue providing quality products and services to our customers. Don't hesitate to come back and see us at Chibi Akihabara for all your geeky desires! 🙂
5
/5
★★★★★
At the top
Geoffrey M.
purchased on 28/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review Geoffrey! We are very pleased that you enjoyed our CHIBI AKIHABARA site. We work hard to provide a quality experience for our customers and knowing that it's appreciated encourages us to keep the momentum going. Thank you again for your trust and support, and see you soon on our site!
5
/5
★★★★★
Roger
Théo B.
purchased on 23/11/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you very much for your review of our site CHIBI AKIHABARA, Théo. We are delighted that you have received it and that you rate it 5/5. We hope you'll continue to enjoy our content and come back again soon. Thanks again for your support!
5
/5
★★★★★
A very good store, impeccable customer service. Packages are always very well packed. Despite sometimes long waiting times for pre-orders, orders are always respected. N''
Ludovic L.
purchased on 22/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, Ludovic! We're delighted that you enjoyed our store and our customer service. We're constantly working to improve our pre-order times to ensure that our customers are as satisfied as possible. Thank you again for your trust and loyalty. See you soon on our site!
5
/5
★★★★★
A very good selection of products and fast delivery.
Nicolas D.
purchased on 22/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, Nicolas! We are delighted that you are satisfied with our products and services. We pride ourselves on offering a wide range of quality products and ensuring prompt delivery to our customers. We hope to see you soon on our site.
5
/5
★★★★★
Perfect as always! well protected parcel, superb figurines, top!
Eric B.
purchased on 18/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, we really appreciate it! We are delighted that you are still satisfied with our services and products. We will continue to do our best to offer you quality figurines and impeccable service. See you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Prodotto arrivato nei tempi e con ottimo imballaggio. Ho acquistato la statua di GUTS BERSERKER, e che dire, sculpt e painting perfetti!!!!
Danilo A.
purchased on 21/05/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website. We are delighted that the delivery was quick and that the product was well packaged. We are also pleased that you are satisfied with the quality of the statua di GUTS BERSERKER, both in terms of the sculpt and the paint. Your satisfaction is our priority, so we hope to see you soon on our site!
5
/5
★★★★★
Fast delivery, impeccable condition of parcel, beautiful quality product
Chantal M.
purchased on 18/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We are delighted that your experience with our site has been satisfactory and that you are happy with your product. We do our utmost to offer our customers quality service and fast delivery. We hope to see you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Excellent delivery
Steven D.
purchased on 17/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Steven. We are delighted that our delivery service lived up to your expectations. We will continue to do our best to satisfy you. See you soon on our CHIBI AKIHABARA website!
1
/5
★☆☆☆☆
Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection
Yannick J.
purchased on 27/04/2024
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Answer from CHIBI AKIHABARA
Hello,
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
5
/5
★★★★★
A very neat parcel, the figurines perfectly conform to expectations, fast delivery once the figurines are in stock, it's TOP, thank you Chibi Team.
Johan T.
purchased on 01/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, Johan! We are delighted that you have appreciated our service and the quality of our products. Your satisfaction is our priority, thank you for your trust! See you soon on CHIBI AKIHABARA.
5
/5
★★★★★
Short
Denis W.
purchased on 13/11/2024
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Answer from CHIBI AKIHABARA
Hello Denis, thank you for your review of our CHIBI AKIHABARA website. We're delighted that you gave us a perfect score of 5/5! Please let us know if you have any suggestions for improving our service. Have a nice day!
5
/5
★★★★★
Impec
Lis S.
purchased on 20/08/2023
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We're delighted that you enjoyed your experience at CHIBI AKIHABARA. We look forward to seeing you soon!
5
/5
★★★★★
I have received my parcel thank you
Jean S.
purchased on 10/08/2024
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Answer from CHIBI AKIHABARA
I am delighted that your order arrived on time. Please do not hesitate to contact us if you have any questions or comments about our products or services. Thank you for your trust and your positive feedback, it encourages us to always offer you the best. We look forward to seeing you on our site!
4
/5
★★★★☆
Delivery on time and the condition of the product was perfect, I recommend Chibi Akihabara!
Julien M.
purchased on 08/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our Chibi Akihabara site. We are delighted to have been able to satisfy you with our delivery service and the quality of our product. We hope to see you soon on our site! Thank you again for your recommendation.
5
/5
★★★★★
Perfect as usual! Well packaged, top-notch figurine.
Constance J.
purchased on 03/07/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website! We are happy to hear that you are satisfied with your order and that the figurine lives up to your expectations. We are proud to offer you a pleasant shopping experience and hope to see you soon on our site. Thank you again for your trust and loyalty!
5
/5
★★★★★
Perfect. Fast and very well protected. A very good company.
Marc V.
purchased on 21/09/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We are delighted that you had a satisfactory experience with our company. We will continue to work hard to provide you with quality service. See you soon on our website!
5
/5
★★★★★
We received our parcel as expected.
Stephane G.
purchased on 06/11/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback. We are delighted that you are satisfied with your order on our site CHIBI AKIHABARA. We thank you for your confidence and hope to see you soon among our customers. Have a nice day!
4
/5
★★★★☆
Fast ordering and delivery
Francis B.
purchased on 06/11/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review of our CHIBI AKIHABARA website. We are delighted that your order was delivered promptly. We strive to provide quality service to our customers. Thank you again for your trust and continued support. We look forward to seeing you again on our site!
5
/5
★★★★★
Excellent
Kevin L.
purchased on 05/11/2024
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Answer from CHIBI AKIHABARA
Hello Kevin, thank you very much for your review of our CHIBI AKIHABARA website. We're delighted you thought it was excellent! Please don't hesitate to contact us if you have any suggestions or specific requests, we'd be happy to help. Thanks again and have a nice day!
4
/5
★★★★☆
Item arrived on time in perfect condition except for a slightly damaged box, which resulted in one star less, but no worries, I recommend it.
Rose-marie C.
purchased on 30/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website! We are delighted that your order arrived on time and in perfect condition despite the slightly damaged box. We will do our best to improve this point in the future. We hope you enjoy your item and please do not hesitate to contact us if you need any assistance. Thanks again for your recommendation!
4
/5
★★★★☆
Well-protected and complete parcel
Alexandre L.
purchased on 15/10/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Alexandre. We are delighted that your parcel was well protected and that you received all the products you ordered. We hope to see you soon on our site!
5
/5
★★★★★
Hello, Hello, Hello, Order received, well packaged, good tracking of the package, delivery in relay point very fast. Sincerely
Patrick C.
purchased on 31/05/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you for your positive feedback! We're delighted that you enjoyed our delivery service and that your order went smoothly. See you soon on our website! Best regards.
5
/5
★★★★★
Nice figurine as usual.
Christopher F.
purchased on 09/07/2023
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback! We're delighted that you like our selection of figurines. Don't hesitate to come back to our site to discover other original, high-quality models. We hope to see you soon!
5
/5
★★★★★
Perfect
Damien S.
purchased on 23/10/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, Damien! We are delighted that you enjoyed your experience on our site. We hope to see you soon at CHIBI AKIHABARA!
5
/5
★★★★★
The figurines are very pretty. Delivery was fast, despite deplorable delivery conditions. The boxes were damaged but the figurines intact. The price is affordable. Incredible site!
Cassandra M.
purchased on 12/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our site, we are delighted that you enjoyed your figurines and that delivery was quick despite the conditions. We're sorry about the damaged boxes, please don't hesitate to inform the delivery service so that your other parcels don't end up in this condition. Thank you again for your trust and support of CHIBI AKIHABARA!
5
/5
★★★★★
Order received in perfect condition and on time, thank you.
Thibaut D.
purchased on 15/10/2024
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Answer from CHIBI AKIHABARA
Thank you Thibaut for your positive review of our CHIBI AKIHABARA website. We are delighted that your order arrived on time and in perfect condition. See you soon for new purchases!
5
/5
★★★★★
Very fast and items as described
Bérénice R.
purchased on 15/10/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your review, Berenice. We are delighted to know that you were satisfied with our service and the quality of our products. Your satisfaction is our priority, so don't hesitate to come back to our site to discover new products featuring your favorite characters. Thank you again for your confidence, and see you soon on CHIBI AKIHABARA!