/10
★★★★★
based on 2835 reviews published
★★★★★
based on 2835 reviews published
Latest customer reviews
3
/5
★★★☆☆
It arrived quickly but I would have liked to have a figurine but tampis
Ludovic P.
purchased on 02/08/2024
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Answer from CHIBI AKIHABARA
Hello,
Thank you for your message! You've participated in an Ichiban Kuji lottery, and as with all lotteries, it's a game of chance where you win something no matter what. Unfortunately, this time our colleague wasn't lucky enough to get you a figurine.
But who knows? Maybe next time, luck will be on your side, and you'll walk away with the jackpot! In any case, we hope you had fun trying your luck in this lottery! ^^
We'll keep our fingers crossed for you next time! 🤞
Have a nice day,
Best regards,
Thank you for your message! You've participated in an Ichiban Kuji lottery, and as with all lotteries, it's a game of chance where you win something no matter what. Unfortunately, this time our colleague wasn't lucky enough to get you a figurine.
But who knows? Maybe next time, luck will be on your side, and you'll walk away with the jackpot! In any case, we hope you had fun trying your luck in this lottery! ^^
We'll keep our fingers crossed for you next time! 🤞
Have a nice day,
Best regards,
5
/5
★★★★★
Fast, compliant shipping. I just regret the customs procedures which entail an additional procedure for the reimbursement of duplicate taxes.
André A.
purchased on 03/03/2024
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Answer from CHIBI AKIHABARA
Thank you for your feedback, André. We understand your disappointment regarding customs procedures, but unfortunately this is a rule imposed by
5
/5
★★★★★
Very serious
Marie Claude G.
purchased on 01/06/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback on our site! We are delighted that you enjoyed your experience at CHIBI AKIHABARA. Please do not hesitate to come back to us if you have any questions.
5
/5
★★★★★
Order arrived quickly. Perfect product.
Laetitia T.
purchased on 17/08/2023
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review, Laetitia! We are delighted that your order arrived quickly and that you are satisfied with the product. We hope to see you soon on our site!
5
/5
★★★★★
Good quality
Valentine B.
purchased on 26/08/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review, it's a pleasure to know that you appreciate the quality of our site. We always strive to provide quality service to our customers. Please come back to CHIBI AKIHABARA to discover our new products and special offers. Thank you for your interest!
5
/5
★★★★★
Perfect
Dylan S.
purchased on 06/01/2024
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Answer from CHIBI AKIHABARA
Thank you very much dylan for your positive review of our CHIBI AKIHABARA site. We are delighted that you found it perfect! Please don't hesitate to contact us if you need anything else. We look forward to seeing you on not
5
/5
★★★★★
I've never had a problem with them, they're fast, efficient, responsive, quality items, never disappointed!
Constance J.
purchased on 08/02/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review! We are happy to hear that you are satisfied with our services and products. Your satisfaction is our priority and we work hard to maintain a high level of quality for our customers. We hope to see you soon at CHIBI AKIHABARA!
5
/5
★★★★★
Reliable and fast
Tristan G.
purchased on 02/04/2024
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Answer from CHIBI AKIHABARA
Thank you for your trust and your positive feedback! We are delighted to hear that you enjoyed your experience on our site. See you soon on CHIBI AKIHABARA!
5
/5
★★★★★
Product undamaged and well packaged nothing to complain about
Dylan W.
purchased on 24/02/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback, we are delighted that your order went well. Don't hesitate to come back to us if you need anything.
5
/5
★★★★★
Deadline met with a wide variety of quality miniature editors. I recommend
Jérémy C.
purchased on 23/03/2024
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Answer from CHIBI AKIHABARA
Thank you very much Jeremy for your recommendation and your perfect score! We're glad you liked our variety of quality figurine publishers and our respect for deadlines. We hope to see you soon on CHIBI AKIHABARA.
5
/5
★★★★★
Top niquel figurine
Luna
purchased on 29/10/2023
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Answer from CHIBI AKIHABARA
Hello Luna,Thank you for your review! We're glad you liked the figurine and that everything went well. We hope to see you soon for other orders! Good day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Super, package arrived without breakage
Nina C.
purchased on 16/07/2024
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Answer from CHIBI AKIHABARA
Hello Nina,Thank you for your review! We are delighted that your package arrived without breakage and that everything is in order. See you soon for more orders! Good day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Very good quality original figurine. Very low shipping costs and fast delivery.
Rc
purchased on 03/06/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are happy that the quality of the figurine and the speed of delivery lived up to your expectations.Bonne journée et à bientôt sur Chibi Akihabara!
5
/5
★★★★★
Reliable and fast
Tris
purchased on 16/09/2024
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Answer from CHIBI AKIHABARA
Hello Tris,Thank you for your review! We do our best to ensure that deliveries are fast and that you are always satisfied.Have a nice day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Despite a delay from the supplier on a pre-order, I had a quick return to my request by email. Package received as ordered 😁
Jessica D.
purchased on 22/08/2023
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Answer from CHIBI AKIHABARA
I am delighted to read that you received your order in good condition and that you received a prompt response to your inquiry. We strive to provide excellent service to our customers and are pleased that you have enjoyed your experience.
5
/5
★★★★★
Very well received, excellent service
Emmanuel B.
purchased on 02/06/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, we are delighted that you enjoyed your experience with us. We hope to see you again soon.
5
/5
★★★★★
Super, top customer service and very responsive
Pauline P.
purchased on 20/12/2023
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Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our CHIBI AKIHABARA website. Our team is delighted to have been able to meet your expectations and to have offered you quality customer service. We hope to see you soon on our site!
5
/5
★★★★★
Super
Melanie V.
purchased on 02/09/2024
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Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our site and we hope to see you again soon!
5
/5
★★★★★
Perfect
Samantha L.
purchased on 28/08/2024
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Answer from CHIBI AKIHABARA
Thank you for your positive review of CHIBI AKIHABARA. We are glad you enjoyed your experience with us. We will continue to do our best to provide you with quality service. Thanks again and see you soon!
3
/5
★★★☆☆
I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.
Louane M.
purchased on 19/04/2024
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Answer from CHIBI AKIHABARA
Hello,
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
4
/5
★★★★☆
The quality of the products received to date is impeccable ... however when you write that the package arrived on 06/09 and it has not arrived, does not satisfy me ... because it was written in black and white. That's why I'm not going to give you the maximum mark, even though it's deserved.
Yoan S.
purchased on 28/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback on the quality of our products, we are delighted to read that you are satisfied! :)Concerning delivery, it seems that on 31/08, Colissimo was unable to deliver the package and was waiting for a return from you. Unfortunately, these unforeseen events can sometimes occur and are beyond our control. We do our best to ensure that deliveries run smoothly, and we understand your frustration at this setback.We hope this won't prevent you from continuing to order from us, and we remain at your disposal should you have any questions.Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Excellent service
Jeremyn
purchased on 28/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! 😀 See you soon for more purchases from us! Good day ^^
5
/5
★★★★★
Fast and careful delivery. Everything is perfect
Iwan A.
purchased on 28/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review! 🙂 We're glad you enjoyed the speed and care of your shipment. We hope to see you soon for new orders! Good day and see you soon on Chibi Akihabara!
5
/5
★★★★★
First purchase with them. I am satisfied !!! Thank you chibi Akihabara ??
Tsusagi
purchased on 28/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your first purchase and your great feedback! ?? We are delighted to know that you are satisfied. Have a nice day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Alles bestens. Lieferung ging schnell und kam ohne Beschädigungen an.
Claudia
purchased on 28/08/2024
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Answer from CHIBI AKIHABARA
Hello, thank you very much for your positive review! We are very pleased that the delivery arrived quickly and without damage. We hope to see you on our site again soon! Have a nice day and see you soon at Chibi Akihabara!
5
/5
★★★★★
I've ordered two figurines that I've been looking for a long time, and not only are they very affordable, but they're also perfect. How can I not recommend this site? For collectors, don't hesitate?
Anaïs B.
purchased on 20/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your enthusiastic review! :DNWe're delighted that you found the perfect figurines at a great price. It's always a pleasure to satisfy our collectors ^^Happy day and see you soon on Chibi Akihabara!
5
/5
★★★★★
To recommend
Truong T.
purchased on 19/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review and recommendation! :DBonjour et à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Perfect for service
Cyril R.
purchased on 29/07/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :DBonjour et à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Fast delivery, parcel perfectly protected as alwaysI recommend
Mathieu B.
purchased on 07/08/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your trust and your recommendation! We are delighted that you have once again appreciated the speed and protection of our parcels. Have a nice day and see you soon on Chibi Akihabara!
2
/5
★★☆☆☆
I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.
Romain V.
purchased on 07/08/2024
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Answer from CHIBI AKIHABARA
Hello,We understand your disappointment and would like to clarify a few points.out of the 10 orders you have placed with us, only 2 have encountered problems, one of which was in 2020. Since then, you haven't had any problems for 4 years, which shows that these incidents remain the exception.Concerning the problem in 2020, we took all the necessary steps with La Poste at the time, but unfortunately their process can sometimes be extremely lengthy. To say that we did nothing is incorrect, because we did report the anomaly and provided the necessary documentation to try and resolve the situation. Unfortunately, in such cases, customer intervention can sometimes speed things up, which is why we recommend acting quickly alongside our efforts.Regarding your second situation, it seems that you didn't take into account all the information provided in our postponement email. We clearly explained that the delay was due to the manufacturer and that the new release date was provisionally set for the end of 2024, in the absence of more precise information. Unfortunately, some situations are beyond our control, but we always do our best to help you in such situations. We hope this clarifies the situation and remain at your disposal.