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★★★★★
based on 2958 reviews published
Latest customer reviews
Order received at an impressive speed. The figures are in perfect condition and match my purchase. I highly recommend them!
Very fast
Have a nice day and see you soon on our site!
Not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!
First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.
Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.
As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.
Yours sincerely
Package in perfect condition. Fast delivery. Nothing to report. Perfect.
Fast delivery of magnificent figurines 😍
Top notch, when I needed information I got a very quick response. Thank you
Perfectly packaged parcel but very long delivery time. Two months longer than advertised.
We hope that despite this setback, you remain satisfied with your purchase, and we look forward to seeing you again for a future order.
I'm glad to have received my parcel, it looks different from what I expected, I hope I'll get used to it.
Nickel 👍🏽
Superbly packaged and delivered quickly.
I've been ordering from this site for several years now, and I've never been disappointed. Great customer service, well-packaged, fast shipping. In short, I recommend it!
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
Order processed on time and delivered as expected
Fast delivery, excellent product and service, I recommend
Never disappointed with orders/pre-orders placed on Chibi... even if it's true that pre-orders are often a little late, the Chibi team is always available and efficient to answer questions asked via their form. Thank you Chibi
It's been a long wait for this pre-order, because there's often a slight delay in the actual release of the figurines compared with the date communicated at the time of pre-ordering, but Team Chibi is always available to answer e-mails sent via their form, so follow-up is assured. Packages are always handled with the utmost care, and once they've been dispatched they're received promptly. Thank you Chibi
Professional and responsive. The reference inversion on the first delivery was corrected on receipt of the return package.
CLEAR
An order that took longer than expected, but of which I was informed very regularly. Packaging and arrival of the order in perfect condition.
Package received promptly, figurines conform and very pretty.
Package delivered with care and well protected, just a shame not to be warned when our order will be late (hence the 4 stars), fortunately the after sales service is there to reassure ... I would recommend them again anyway ????
Fast delivery and parcel received in excellent condition!
Perfect
Delivery tailored to our availability and packets in good condition!
Fast and nice
Serious site, order processed in a relatively short time and dispatched just as quickly.
Nickel well received and great figurines
Well received, good condition!
Incredible, always interesting purchases, sometimes with a glance but we validate when we receive our marvels.
CHIBI AKIHABARA good company, quality products. Good customer service. I recommend ????
Satisfied in every way. I recommend
Very professional and never disappointed by the care taken in packaging the figurines.
The figurines are authentic! My parcel arrived in good condition and I'm very satisfied with my purchase! I've already placed another order with them and can't wait to receive my figurines!
Excellent first experience thank you 💕
Pre-ordered several months in advance, products received on time, everything perfect.
Parcel delivered in good condition, with care and possibility to know when it arrives 👍 Just a pity that it was a few months late ( hence the 4 stars), but hey, as long as it arrives in full at home it's fine 😌 I would order from them again and I recommend this site to my entourage manga/anime/video game fans 😌👍
Thank you for your positive feedback and recommendation! We are happy that you are satisfied with the condition of the package and our tracking service. 😊
We understand that the delay may have been disappointing. Unfortunately, these delays are often due to unforeseen circumstances linked to our suppliers and manufacturers, over which we have no control. We do our utmost to ensure that your orders arrive in the best possible condition, even with these delays.
We're delighted that you're considering ordering again, and that you're recommending our site to friends and family. We'll do our best to make your next experience even better.
Have a nice day,
Best regards,
Product undamaged and well packaged nothing to complain about
Fast delivery and parcel received in excellent condition!
Package arrived on time without any problems. It's always a pleasure to order from you.