/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest customer reviews
5
/5
★★★★★
Despite a delay from the supplier on a pre-order, I had a quick return to my request by email. Package received as ordered 😁
Jessica D.
purchased on 22/08/2023
Translated review
Answer from CHIBI AKIHABARA
I am delighted to read that you received your order in good condition and that you received a prompt response to your inquiry. We strive to provide excellent service to our customers and are pleased that you have enjoyed your experience.
5
/5
★★★★★
Very well received, excellent service
Emmanuel B.
purchased on 02/06/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you very much for your positive feedback, we are delighted that you enjoyed your experience with us. We hope to see you again soon.
5
/5
★★★★★
Super, top customer service and very responsive
Pauline P.
purchased on 20/12/2023
Translated review
Answer from CHIBI AKIHABARA
Thank you for your positive feedback on our CHIBI AKIHABARA website. Our team is delighted to have been able to meet your expectations and to have offered you quality customer service. We hope to see you soon on our site!
5
/5
★★★★★
Super
Melanie V.
purchased on 02/09/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our site and we hope to see you again soon!
5
/5
★★★★★
Perfect
Samantha L.
purchased on 28/08/2024
Translated review
Answer from CHIBI AKIHABARA
Thank you for your positive review of CHIBI AKIHABARA. We are glad you enjoyed your experience with us. We will continue to do our best to provide you with quality service. Thanks again and see you soon!
3
/5
★★★☆☆
I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.
Louane M.
purchased on 19/04/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
4
/5
★★★★☆
The quality of the products received to date is impeccable ... however when you write that the package arrived on 06/09 and it has not arrived, does not satisfy me ... because it was written in black and white. That's why I'm not going to give you the maximum mark, even though it's deserved.
Yoan S.
purchased on 28/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback on the quality of our products, we are delighted to read that you are satisfied! :)Concerning delivery, it seems that on 31/08, Colissimo was unable to deliver the package and was waiting for a return from you. Unfortunately, these unforeseen events can sometimes occur and are beyond our control. We do our best to ensure that deliveries run smoothly, and we understand your frustration at this setback.We hope this won't prevent you from continuing to order from us, and we remain at your disposal should you have any questions.Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Excellent service
Jeremyn
purchased on 28/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! 😀 See you soon for more purchases from us! Good day ^^
5
/5
★★★★★
Fast and careful delivery. Everything is perfect
Iwan A.
purchased on 28/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your review! 🙂 We're glad you enjoyed the speed and care of your shipment. We hope to see you soon for new orders! Good day and see you soon on Chibi Akihabara!
5
/5
★★★★★
First purchase with them. I am satisfied !!! Thank you chibi Akihabara ??
Tsusagi
purchased on 28/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your first purchase and your great feedback! ?? We are delighted to know that you are satisfied. Have a nice day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Alles bestens. Lieferung ging schnell und kam ohne Beschädigungen an.
Claudia
purchased on 28/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello, thank you very much for your positive review! We are very pleased that the delivery arrived quickly and without damage. We hope to see you on our site again soon! Have a nice day and see you soon at Chibi Akihabara!
5
/5
★★★★★
I've ordered two figurines that I've been looking for a long time, and not only are they very affordable, but they're also perfect. How can I not recommend this site? For collectors, don't hesitate?
Anaïs B.
purchased on 20/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your enthusiastic review! :DNWe're delighted that you found the perfect figurines at a great price. It's always a pleasure to satisfy our collectors ^^Happy day and see you soon on Chibi Akihabara!
5
/5
★★★★★
To recommend
Truong T.
purchased on 19/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your review and recommendation! :DBonjour et à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Perfect for service
Cyril R.
purchased on 29/07/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :DBonjour et à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Fast delivery, parcel perfectly protected as alwaysI recommend
Mathieu B.
purchased on 07/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your trust and your recommendation! We are delighted that you have once again appreciated the speed and protection of our parcels. Have a nice day and see you soon on Chibi Akihabara!
2
/5
★★☆☆☆
I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.
Romain V.
purchased on 07/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,We understand your disappointment and would like to clarify a few points.out of the 10 orders you have placed with us, only 2 have encountered problems, one of which was in 2020. Since then, you haven't had any problems for 4 years, which shows that these incidents remain the exception.Concerning the problem in 2020, we took all the necessary steps with La Poste at the time, but unfortunately their process can sometimes be extremely lengthy. To say that we did nothing is incorrect, because we did report the anomaly and provided the necessary documentation to try and resolve the situation. Unfortunately, in such cases, customer intervention can sometimes speed things up, which is why we recommend acting quickly alongside our efforts.Regarding your second situation, it seems that you didn't take into account all the information provided in our postponement email. We clearly explained that the delay was due to the manufacturer and that the new release date was provisionally set for the end of 2024, in the absence of more precise information. Unfortunately, some situations are beyond our control, but we always do our best to help you in such situations. We hope this clarifies the situation and remain at your disposal.
5
/5
★★★★★
Perfect order and delivery!
Hans
purchased on 12/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your feedback! 😀 We're happy to hear that your order and delivery went perfectly. Have a nice day & see you soon on Chibi Akihabara ! ^^
5
/5
★★★★★
Package received quickly, in good condition. The figurine is impeccable.
Client
purchased on 12/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :DNWe're delighted to hear that delivery was quick and that the figurine lives up to your expectations. We look forward to seeing you soon!Have a nice day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Great as usual, fast, well packaged, item as I expected! Delighted
Constance J.
purchased on 07/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and your enthusiastic feedback! 😀 We are delighted that you are still satisfied with our services. Have a nice day and see you soon at Chibi Akihabara!
5
/5
★★★★★
The Hinata shoyo figurine was only due out in August, so we were able to receive it early. It was a nice surprise, and she's superb, as shown in the photos.
Ludo
purchased on 07/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your review! :DNWe're delighted that the figurine arrived earlier than expected and that you like it so much. Have a nice day and see you soon on Chibi Akihabara!
5
/5
★★★★★
Package in very good condition.boxes of figurines well protected inside the box.delivery on time.
Gabriel R.
purchased on 07/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your positive feedback! :DNWe are delighted that your order lived up to your expectations ^^Happy day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Perfect, the figurine arrived promptly in a neat package.
Noé
purchased on 02/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your review! :DBonjour & à bientôt sur Chibi Akihabara !
5
/5
★★★★★
I order from them very regularly, whether it's for available items or pre-orders, and there are many periods when it's possible to have extra gifts (summer, sales periods, Christmas, etc.).The packages are always very well made and everything always arrives in very good condition (in my case I've already ordered more than 50 figurines from them and I've only had ONE box with a slightly corroded corner, that's all).Customer service is extremely responsive, attentive and very accommodating. I can only recommend this site, which offers a very wide choice and excellent customer service!
Liliana H.
purchased on 29/07/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you so much for your detailed feedback, your recommendation and for your loyalty! 😀 We are delighted to know that you are satisfied with our services and that you appreciate our wide selection of products. Your support motivates us to continue offering the best possible service.Have a nice day & see you soon on Chibi Akihabara!
4
/5
★★★★☆
Great but the protection inside the box was not great but that can happen it's not the first order I usually make I have nothing to complain ??
Mr B.
purchased on 07/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your understanding and loyalty! :DNWe'll make sure the protection is even better for your next orders. Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Fast delivery, well packaged, received very quickly.
Canal J.
purchased on 03/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your positive review! ^^ We are delighted that you are satisfied with the speed and quality of our shipment.Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
No complaints
Sullivan
purchased on 30/07/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your review! ^^Happy day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Perfect nothing to say first order is blown away by the speed and manner in which the package is packed and cared for.
Paul R.
purchased on 05/08/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your feedback! : D We are happy to hear that you are satisfied with your first order from us ^^Happy day & see you soon on Chibi Akihabara!
3
/5
★★★☆☆
Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.
Part
purchased on 08/07/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your feedback. We're sorry to hear that the box and carton of your figurine arrived damaged. We have tried to contact you to get more details and find a solution, but we have not yet received a reply to our last email.We invite you to check your emails and reply to us as soon as possible so that we can solve this problem together. Have a nice day & see you soon on Chibi Akihabara!
3
/5
★★★☆☆
Plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails
Maxime T.
purchased on 30/07/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We are delighted that you are satisfied with the price and the conformity of the figurine, as well as with the respect of the initial deadlines. However, we regret the inconveniences encountered during delivery: - Protection of the box: We do our utmost to ensure optimal protection of packages. It is disappointing that the box was damaged, and we will take your comments into account to improve our packaging - Delivery address: Concerning the choice of the relay point, we would like to point out that it is DPD who manages the routing of parcels. If the relay point you have selected is full, DPD can redirect your parcel to another relay point nearby. Unfortunately, we have no control over this process. If you have any complaints about the delivery address, we recommend that you contact DPD directly: Notifications of changes to delivery dates are sent by DPD. We have no influence on their communication system. We encourage you to report these problems directly to DPD to avoid similar incidents in the future.For future orders, you may wish to consider using Colissimo if you prefer another delivery method.^^Thank you for your understanding and feedback. We look forward to serving you better in the future.Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Pre-order sent as soon as Chibi received it, prompt delivery and well-packaged product, statuette box very well protected.
Kévin
purchased on 30/07/2024
Translated review
Answer from CHIBI AKIHABARA
Hello,Thank you very much for your positive feedback! :DNWe are delighted that your pre-order was sent quickly and that you are satisfied with the packaging and protection of the figurine. Your satisfaction is our priority! ^^Happy day & see you soon on Chibi Akihabara!