★★★★★
based on 2896 reviews published
Latest customer reviews
Very good quality original figurine. Very low shipping costs and fast delivery.
It arrived quickly but I would have liked to have a figurine but tampis
Thank you for your message! You've participated in an Ichiban Kuji lottery, and as with all lotteries, it's a game of chance where you win something no matter what. Unfortunately, this time our colleague wasn't lucky enough to get you a figurine.
But who knows? Maybe next time, luck will be on your side, and you'll walk away with the jackpot! In any case, we hope you had fun trying your luck in this lottery! ^^
We'll keep our fingers crossed for you next time! 🤞
Have a nice day,
Best regards,
Fast, compliant shipping. I just regret the customs procedures which entail an additional procedure for the reimbursement of duplicate taxes.
Very serious
Order arrived quickly. Perfect product.
Good quality
Perfect
I've never had a problem with them, they're fast, efficient, responsive, quality items, never disappointed!
Reliable and fast
Product undamaged and well packaged nothing to complain about
Deadline met with a wide variety of quality miniature editors. I recommend
Top niquel figurine
Super, package arrived without breakage
Very good quality original figurine. Very low shipping costs and fast delivery.
Reliable and fast
Despite a delay from the supplier on a pre-order, I had a quick return to my request by email. Package received as ordered 😁
Very well received, excellent service
Super, top customer service and very responsive
Super
Perfect
I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
The quality of the products received to date is impeccable ... however when you write that the package arrived on 06/09 and it has not arrived, does not satisfy me ... because it was written in black and white. That's why I'm not going to give you the maximum mark, even though it's deserved.
Excellent service
Fast and careful delivery. Everything is perfect
First purchase with them. I am satisfied !!! Thank you chibi Akihabara ??
Alles bestens. Lieferung ging schnell und kam ohne Beschädigungen an.
I've ordered two figurines that I've been looking for a long time, and not only are they very affordable, but they're also perfect. How can I not recommend this site? For collectors, don't hesitate?
To recommend
Perfect for service
Fast delivery, parcel perfectly protected as alwaysI recommend
I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.
Perfect order and delivery!
Package received quickly, in good condition. The figurine is impeccable.
Great as usual, fast, well packaged, item as I expected! Delighted
The Hinata shoyo figurine was only due out in August, so we were able to receive it early. It was a nice surprise, and she's superb, as shown in the photos.
Package in very good condition.boxes of figurines well protected inside the box.delivery on time.
Perfect, the figurine arrived promptly in a neat package.
I order from them very regularly, whether it's for available items or pre-orders, and there are many periods when it's possible to have extra gifts (summer, sales periods, Christmas, etc.).The packages are always very well made and everything always arrives in very good condition (in my case I've already ordered more than 50 figurines from them and I've only had ONE box with a slightly corroded corner, that's all).Customer service is extremely responsive, attentive and very accommodating. I can only recommend this site, which offers a very wide choice and excellent customer service!
Great but the protection inside the box was not great but that can happen it's not the first order I usually make I have nothing to complain ??
Fast delivery, well packaged, received very quickly.