Reviews CHIBI AKIHABARA

Fast delivery, parcel perfectly protected as alwaysI recommend

I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.

Perfect order and delivery!

Package received quickly, in good condition. The figurine is impeccable.

Great as usual, fast, well packaged, item as I expected! Delighted

The Hinata shoyo figurine was only due out in August, so we were able to receive it early. It was a nice surprise, and she's superb, as shown in the photos.

Package in very good condition.boxes of figurines well protected inside the box.delivery on time.

Perfect, the figurine arrived promptly in a neat package.

I order from them very regularly, whether it's for available items or pre-orders, and there are many periods when it's possible to have extra gifts (summer, sales periods, Christmas, etc.).The packages are always very well made and everything always arrives in very good condition (in my case I've already ordered more than 50 figurines from them and I've only had ONE box with a slightly corroded corner, that's all).Customer service is extremely responsive, attentive and very accommodating. I can only recommend this site, which offers a very wide choice and excellent customer service!

Great but the protection inside the box was not great but that can happen it's not the first order I usually make I have nothing to complain ??

Fast delivery, well packaged, received very quickly.

No complaints

Perfect nothing to say first order is blown away by the speed and manner in which the package is packed and cared for.

Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.

Plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails

Pre-order sent as soon as Chibi received it, prompt delivery and well-packaged product, statuette box very well protected.

Product purchased in pre-order in perfect condition arrived on the date announced nothing to say about the order.

Good products and very good communication

Nothing to say, as usual. I recommend it.

I was not disappointed with my order, the products complied and were of very good quality.

The figurine is perfect! And the delivery was very fast, thank you!

Always a superb experience, the parcels always well packed, fast delivery, I buy everything from you now.

I'm always happy with the purchases I've made with them, and the service is top-notch and responsive! I recommend them!

Fast shipping. Item packaged with care

Incredible site, more than correct price, diversified offer, fast shipping, I've been ordering for years and never had any problems. Excellent customer service. I recommend 1000%.

Figures arrived in perfect condition, 0 worries. They are magnificent! Thank you Chibi Akihabara ??

Wide choice easy navigation

The products were always delivered on time and were properly protected. When there was a delay for a pre-order, I was immediately informed by e-mail. The service is top quality!

The figurine arrived undamaged, as it was very well packaged. Arrived in just a few days from the other side of the planet (Polynesia).

Keep up the good work, always very professional!

Another well-packaged order, always fast shipping and delivery, always as serious as ever, see you soon.

Pre-orders received on timeNothing to complain about concerning the articlesAu top!

Pre-order purchase of three figurines.shipment delayed due to supplier's delayed delivery. Parcel well secured (thank you because the carrier was less delicate than you were with the box...).

Superb figurine

Package arrived in very good condition

All perfect

Very good quality figurines, good delivery times and very attractive prices - in short, a very good experience.

First order with them and all went very well

Despite a delay in delivery by the carrier for my pre-order (beyond Chibi Akihabara's control), the quality of the figurines is still top-notch, and the responsiveness of the staff for any questions is a real advantage. Satisfied as usual!

Fast, reliable and very customer-oriented.