Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
All reviews
T
Thierry J.
Rating: 5 out of 5
following a purchase from 09/10/2024
Fast delivery, just in time for the expo, and in accordance with the order and expectations. Easy to install by oneself, a good investment.
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Response from Cimaises-et-plus
A big thank you for your comment!
B
Baudouin D.
Rating: 4 out of 5
following a purchase from 10/10/2024
4 stars because no screws and plugs. This should have been specified on the site. I had to place another order elsewhere for that.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! We sell rails with and without screws and plugs because some customers do not want them. You can see in the product photo the screws and plugs when they are included (and in the description). Sorry that you had to reorder. Have a nice day, Coralie P.
C
Christophe G.
Rating: 5 out of 5
following a purchase from 09/10/2024
Perfect, very good quality and very fast
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Response from Cimaises-et-plus
Thank you very much!
C
Claudine Q.
Rating: 5 out of 5
following a purchase from 07/10/2024
Simple and efficient
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Response from Cimaises-et-plus
Thank you very much!
J
Jean Pierre B.
Rating: 5 out of 5
following a purchase from 03/10/2024
Very accessible site without any problem
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Response from Cimaises-et-plus
A big thank you for your comment!
M
Michele C.
Rating: 4 out of 5
following a purchase from 03/10/2024
Product generally meets our expectations. However, one downside: the joints between two sections are very visible (two over a distance of 4.70m)
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Response from Cimaises-et-plus
Hello, Thank you for this feedback! I see that you ordered a ceiling rail to clip. I have a question: did you properly place a clip between the rails so that they are well joined? Normally, with two factory cuts side by side and the two rails fixed at their junction on the same clip, the result should be rather discreet. Best regards, Coralie P.
M
Michel A.
Rating: 5 out of 5
following a purchase from 30/09/2024
Easy to use site, fast service and impeccable delivery
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Véronique B.
Rating: 5 out of 5
following a purchase from 30/09/2024
Very accessible site, fast delivery
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Olivier R.
Rating: 3 out of 5
following a purchase from 30/09/2024
Basic product suitable for my use as a private individual. Price a bit too high despite the discount. Very well packaged for the delivery properly ensured. Its
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Response from Cimaises-et-plus
Thank you for your comment!
J
Jean C.
Rating: 1 out of 5
following a purchase from 30/09/2024
Package damaged during delivery, defective without surprise due to the quality of the packaging clearly unsuitable for the volume and weight of the delivered equipment... Poor quality delivery service: the national delivery provider announces the delivery on its website with a simultaneous email - mention 'package in the delivery truck' - on a given day, thus forcing to wait for delivery all day long on that day as no time slot was proposed. Delivery not made on that day. The package was finally delivered the next day - the delivery provider's website announced this delivery this time with the mention 'package at the agency' but without more time slot provided by the delivery provider's website. No possibility to contact the local agency of this same national delivery provider, only a central telephone platform is 'available' to inquire more precisely, a platform that when contacted indicates that indeed the website provides incorrect information... Champagne! The only good point regarding this delivery is the friendliness and professionalism of the final delivery person - a subcontractor - who properly pointed out the packaging issue. I had chosen my picture rail supplier because previous deliveries were of better quality than a cheaper competitor... This is apparently no longer the case. The quality of delivery is a critical criterion for me for online orders, so I will think twice before using this site again.
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Response from Cimaises-et-plus
My response to your previous review: Hello Sir, According to what I see on the DPD interface, your package was picked up on 1/10 and delivered on 3/10. The package was therefore delivered on time. I do not see any information regarding a delivery on 2/10, it was, I think, an erroneous message. I confirm that it is not normal that a delivery time slot was not communicated to you. All individuals benefit from the PREDICT service with a delivery time slot: morning or afternoon. We sincerely apologize for this malfunction, which we will report to DPD. Regarding the boxes, they are perfectly suited for sending picture rails. If you did have damaged products, I invite you to call our customer service who will take care of it. However, I will check with our logistics service what might have happened and if they did not put too many rails in one box. In any case, we are sorry that the service did not meet your expectations. For your information, we changed our carrier to DPD about 8 years ago, precisely to provide quality delivery service to our customers. Unfortunately, our shipments are 'non-standard' with a majority of shipments of 200 cm, which all express carriers do not accept. Other carriers could send our orders but at higher rates for customers and/or with longer delays (outside express delivery). However, we do not rule out the idea of offering an alternative transport solution to our customers. That said, most of the time, customers are satisfied with the service provided by DPD (both in terms of cost and delay and information) but it can happen, on the margin, that there are some issues with certain deliveries. I see that you have ordered several times from us and that the transport has always gone well with DPD except this time. This may be an isolated case. Please know that our customer service is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm as well as Saturday morning (9 am to 1 pm) to answer all your questions. We can certainly help you if there is a transport issue and perhaps obtain certain information more easily from the carrier. Hoping to see you again on the Cimaises & Plus site. Best regards, Coralie P.
D
Didier P.
Rating: 5 out of 5
following a purchase from 01/10/2024
Content in accordance with the order
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Response from Cimaises-et-plus
Thank you for your feedback!
E
Eric A.
Rating: 5 out of 5
following a purchase from 01/10/2024
Well-documented site, order easily placed and quickly sent and received. Perfect!
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Coralie P.
H
Harry P.
Rating: 5 out of 5
following a purchase from 30/09/2024
good packaging fast delivery
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M
Marie Genevieve G.
Rating: 5 out of 5
following a purchase from 15/09/2024
No delivery problem product conforms
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M
Monique C.
Rating: 5 out of 5
following a purchase from 28/09/2024
Great
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Response from Cimaises-et-plus
Thank you very much!
A
Alain C.
Rating: 5 out of 5
following a purchase from 21/09/2024
This is the place to go for buying picture rails, hooks, lighting, cornices, etc... Well-stocked specialists.
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Yvan B.
Rating: 5 out of 5
following a purchase from 22/09/2024
Very fast delivery and package perfectly protected.
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Eric D.
Rating: 5 out of 5
following a purchase from 23/09/2024
Very good, impeccable service, careful and attentive. I recommend!
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Response from Cimaises-et-plus
Thank you very much!
N
Nicolas G.
Rating: 5 out of 5
following a purchase from 23/09/2024
You can buy with confidence on this site. Very good products and perfect shipping times.
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Response from Cimaises-et-plus
Thank you very much for your recommendation!
S
Servane L.
Rating: 3 out of 5
following a purchase from 15/09/2024
Two orders, the picture rails are not the same, the first ones are wider and there were no hooks, which I had to order additionally (I did not make a complaint, boring boring). Nevertheless, happy with the result and okay value for money.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! After checking, you ordered two different models of rails: the CLASSIC + (max 40 kg) and the CLASSIC RAIL (which you purchased in a box) max 20 kg. Indeed, these two models are slightly different, the CLASSIC PLUS is thicker and rounder than the CLASSIC RAIL. Have a nice day, Coralie P.
A
Anna C.
Rating: 5 out of 5
following a purchase from 19/09/2024
Easy product tracking
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Aurélie P.
Rating: 5 out of 5
following a purchase from 16/09/2024
Clear and precise website
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Henri G.
Rating: 5 out of 5
following a purchase from 13/09/2024
Perfect
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M
Maïté C.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very good, impeccable service, careful and attentive. I recommend!
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Response from Cimaises-et-plus
A big thank you for your comment!
A
Alain L.
Rating: 5 out of 5
following a purchase from 09/09/2024
Everything is in order.
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Response from Cimaises-et-plus
Thank you for this feedback!
M
Maria M.
Rating: 5 out of 5
following a purchase from 11/09/2024
Perfect thank you
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Response from Cimaises-et-plus
Thank you for this feedback!
A
Alain B.
Rating: 5 out of 5
following a purchase from 10/09/2024
Very fast delivery, no issues
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Response from Cimaises-et-plus
Thank you for your feedback!
M
Michaella S.
Rating: 4 out of 5
following a purchase from 08/09/2024
Great site, responsive customer service, delivery price a bit expensive, but the products are perfect
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Response from Cimaises-et-plus
Thank you very much for your comment!
B
Bruno B.
Rating: 5 out of 5
following a purchase from 05/09/2024
It's clear and you can easily call customer service
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Response from Cimaises-et-plus
Thank you for sharing your customer experience :) Have a nice day. Coralie P.
F
Finuccia P.
Rating: 5 out of 5
following a purchase from 03/09/2024
Always satisfied
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Response from Cimaises-et-plus
Great, thank you for this feedback!
P
Patrick D.
Rating: 5 out of 5
following a purchase from 02/09/2024
Correct site.
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Response from Cimaises-et-plus
Thank you!
J
Jean-Francois L.
Rating: 5 out of 5
following a purchase from 31/08/2024
Always on TOP! for 25 years
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Response from Cimaises-et-plus
Thank you!
E
Edoardo B.
Rating: 5 out of 5
following a purchase from 27/08/2024
very good
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C
Christian L.
Rating: 5 out of 5
following a purchase from 23/08/2024
Great. no problem.
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Response from Cimaises-et-plus
Thank you for this feedback!
F
Francois H.
Rating: 5 out of 5
following a purchase from 22/08/2024
Smooth ordering process. Received as expected on time. Nothing to complain about
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Response from Cimaises-et-plus
Thank you for your feedback!
R
Roland M.
Rating: 5 out of 5
following a purchase from 10/08/2024
Very good
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P
Pierre F.
Rating: 5 out of 5
following a purchase from 15/08/2024
Nothing to report, no surprises
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Response from Cimaises-et-plus
Thank you!
J
Jean-Jacques B.
Rating: 5 out of 5
following a purchase from 15/08/2024
Order as expected and received quickly
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Response from Cimaises-et-plus
Thank you!
A
Antonio N.
Rating: 5 out of 5
following a purchase from 19/08/2024
Easy search, easy order, fast delivery. What else?
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Response from Cimaises-et-plus
Thank you very much!
S
Serge Z.
Rating: 5 out of 5
following a purchase from 19/08/2024
the site is clear, the supplies are of good quality, the prices are reasonable
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Response from Cimaises-et-plus
Thank you very much for your feedback!
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