Customer reviews of CITY-LOCKER Paris

Door code didn't work, luckily someone was able to let us in.

Bad customer service

Horrible experience

Service in line with expectations, but the absence of progressive rates according to duration is the main reason for dissatisfaction.

Simple solution to luggage storage. Getting lockers to open was tricky and took repeated attempts on each both when storing and retrieving. One locker never would open

I paid for 3 luggages but I got only 2 lockers and still haven't received my money back.

The quality of the lockers is very low. They are not safe at all. The door of one of the lockers had been broken in order to take the contents out. Since the doors are made of some sort of plywood it was not difficult to break it.

Had to cancel the day before arriving, e-mail looked like the only way to contact & they never replied. So I burned 20 euros for nothing

The marketing online leads you to believe the service is cheaper than it actually is. It’s quite expensive and the locker is WAY to small! This service costed me more hassle then help. Will not use again.

Locker are not big enough, a bit surprising that a service like that close at 22h00

Not bad. Keypad is a bit temperamental - had to try unlock codes a few times
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers

Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?

The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.

All went fine but that it closes at 10 pm is strange, and not really normal, we had to rush to make it in time to our luggage. Also, a deposit at the train station is much cheaper (about 3 times, with choice of locker size), and seems safer and more conveninet (with no time limit and a person present).

It said 2 euro/bag/day. I drove all the way there to discover it was 10 euro/bag/day

I hate that you have to supply your email. It should be that you put money in the machine and you have access to the locker. Second the machine gave me access to a locker that was already used. I had to get a third locker just to put our stuff.

I found it overpriced.

Good

Service very good but technology lets you down

In the end, it's not 2euros but 15 euros. So once you get there with your suitcase, there's no turning back.
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.

Fine, but it's expensive all the same (€15 a day, even though it was marked €2 at the start on the website). What's more, they make it look like it's open 24 hours a day, but it closes at 10 pm. And the codes take a long time to type in to access the lockers, not to mention being impractical. It took me 10 minutes to open my locker because I apparently typed in the code wrong, and there's no clear way of knowing whether I've made a mistake, when to start typing in my code again, and so on. In short, I have mixed feelings.

standard rack size at a prohibitive price

Lost my access codes, and nobody on the phone to answer me. Taken by time because we had an appointment, we had to pay again to rent new lockers...

Worst ever - they did not reimburse me for an excess locker

Me enviaron a otra dirección para guardar mi bolso, pedí reintegro y no se hicieron cargo

The keypad is jammed so typing in the code is not easy. Also, everywhere they advertise "From €2" but it's minimum €15 for a day, so that's false advertising which is not right.
But good service if you're desperate :)

Has a problem and never got a response back.

Very very very pricy

Everything went fine, but the prices should be different according to the time you need to keep the suitcases. You pay the same if you use the locker the entire day or half a day or even one hour and it doesn't make sense. Also, the day you pay shouldn't end at 10pm, it also doesn't make sense since it's an automatic place and you pay an entire day of locker.

The front door opened only after contacting the customer service. But they helped immediately.

No service, it was all self-service. Happy to pay the fine as it was my fault but nothing can be done till the next day was ridiculous. This is supposed to bring convenience but it’s the other way around.

Wij ontvingen tweemaal dezelfde code

After I had put the luggage in the compartment, I wanted to try opening it again for later, just to be on the safe side. Well, the code I entered was no longer accepted and the compartment could no longer be opened. But the code I entered was definitely correct. To be honest, I also had the feeling that someone in the background was having fun and deliberately not accepting the code. I was able to open it a few hours later, but City Locker definitely ruined the last day of my holiday, because the whole time I couldn't be sure that I would be able to get my luggage out again in time. I was thinking about my luggage the whole time. Next time, I will use the locker at the station.

Lockers were great but the codepanel on the frontdoor was old and from times to times the door didn't open even when the code was right

Very easy to book. Very small room with no air. Difficult to operate the code to open both the access door and the locker for depositing suitcases.

The reserved locker was not available. Emergency telephone number responded too late. After our Paris trip we've sent citylocker an email regarding the refuind of the locked. Since than (1,5 week ago)no answer from citylocker.

I had to pay for two lockers since I never got confirmation from the first. Then when I finally got my locker the door didn't work so I had to call customer service, who didn't answer. I had to bargain with someone over text to re-send my new code. The entire process was more expensive and took more time than a supposedly "convenient" service.

I wish they were open for longer and not just till 10 PM. We had to run to make it on time.

Dear

A scam: the website says "starting from 2 euros", but I actually had to pay 30 euro for dropping my luggage a few hours. Indeed the lockers are very small and you'll probably need more than one. In my case 2 at 15 euro each. Notice that everything is authomatic so they don't even give work to a guardian!