CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2021
The code didn't work and I couldn't keep my bag. They wouldn't give me the money. I'll never use it again.
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Response from CITY-LOCKER Paris
Hello, a hotline is available from 8am to 10pm every day. You could have contacted them to help you use your codes. As you confirmed when you placed your order, the service is non-refundable in your case.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2021
It was almost impossible to get in. We have to call them several times to solve the problem.
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Response from CITY-LOCKER Paris
Hello, to get in, it's very simple, it's written in big letters on our windows, you just have to book online on our website. Once you've booked, you'll receive your codes for the door and your locker for the day. It's very important to us and the safety of our customers' luggage that no-one should be able to enter the premises without a reservation. A hotline is available to answer any questions you may have. If an agent is not available, simply reply to the sms sent by the agent and he/she will answer you directly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2021
Correct
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/12/2021
I paid 3 times, and still didn't get in and there was no one to be contacted for help
Response from CITY-LOCKER Paris
Hello, we are surprised by your return. Customer service is available from 8 a.m. to 10 p.m. every day by phone and email.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/09/2021
There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service
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Response from CITY-LOCKER Paris
Hello, As we explained to you, in your case, as you validated it during your booking, our general conditions of sale specify that the service is not refundable in your case.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/11/2021
It's a very good idea and I would use again, there was enough space for 2 small suitcases and it was clean. But I was surprised to see that the front door which needed a code to enter was actually already open. It was broken and wouldn't close behind us either. So anyone can just walk in to the area where these lockers are. The lockers themselves are secure, are used by lots of people and there are also security cameras so felt OK to leave stuff there anyway.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/10/2021
Pratique mais pas très bien entretenu
Response from CITY-LOCKER Paris
Nos casiers, ainsi que les locaux sont nettoyés et désinfectés plusieurs fois par semaine par nos agents d’entretien.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/11/2021
It didn’t work… we lost a lot of time to call for help
Response from CITY-LOCKER Paris
Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/11/2021
al regresar para recoger la maleta del locker el sistema no funcionaba, ninguno de los lockers abria por lo que tuvimos que llamar a la asistente del espacio y no pudo solucionar el inconveniente hasta que uno de los cliente pudo ver que habian desenchufado el sistema de la electiricidad. Deben cuidar mucho el sistema electrico ya que hubo personas que se tuvieron que ir sin su maleta , inclusive varios perdieron el vuelo
Response from CITY-LOCKER Paris
Gracias por su devolución, olvidó especificar que enviamos un técnico en el lugar que resolvió el problema. El técnico llegó al sitio menos de 15 minutos después de su llamada.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2021
Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.
Response from CITY-LOCKER Paris
Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/12/2021
Did not reply at all
Response from CITY-LOCKER Paris
what do you want to tell us?
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/11/2021
Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2021
I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!
Response from CITY-LOCKER Paris
Our customer service is available from 8 a.m. to 10 p.m. by email and by phone
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/02/2022
Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/02/2022
the code didn't work so we had to call and wait
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/06/2021
technical problem with the locker. Call to a technician, not very friendly
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Response from CITY-LOCKER Paris
Hello, our hotline is available from 8am to 10pm and may have helped you open your locker or sent a technician to your location to solve your problem.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/02/2022
It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2021
The individual code for each locker is the locker number, which isn't very secure. So anyone who knows this trick can reserve a locker and go and open the others.
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Response from CITY-LOCKER Paris
Hello, I would like to reassure you that the service is 100% secure. The codes are unique per locker and per day. We change all the codes every day. It is therefore impossible to open another locker.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2021
The trains never arrived.
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Response from CITY-LOCKER Paris
Hello You must be mistaken, we do not manage trains We are a luggage repository
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2022
the people before us couldn't open the door, and without their help my locker would never have opened.
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Response from CITY-LOCKER Paris
Hello, thank you for your message, a telephone hotline is available from 8am to 10pm every day. Please do not hesitate to contact us if you encounter this type of problem.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 22/02/2022
The price advertised was 2 Euros, the price we paid was 12... misleading info. Then, we couldn't unlock the lockers very easily. Luckily we are engineers and worked it out!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
Thieves.
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Response from CITY-LOCKER Paris
We would like to remind you of the response we gave you at the time concerning your request for a refund for a locker you did not wish to use: "We would like to inform you that in accordance with our General Terms and Conditions of Sale that you validated when you placed your order, the service is non-refundable except in the event of technical incident(s). In your case, we will not be able to proceed with a refund following the cancellation of your reservation. Thank you for your understanding. "
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