CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
We got in just fine to drop our bags- however- our code stopped working when we returned to collect them. Neighbors saw us banging on the door and told us this is a common issue. No one would answer the phone. We did purchase a new locker and the new door code worked. Miserable experience panicking over potentially not getting our family of 5s clothes and items.
Response from CITY-LOCKER Paris
Hello, Jessica Thanks for your message and for using our service, Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
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Alfredo I.
Rating: 1 out of 5
following a purchase from 23/06/2024
the cashier didn't work. I had to pay another one right away. I called and nobody answered. 0/10
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Response from CITY-LOCKER Paris
Hello Alfredo Thank you for taking the time to leave a review of our service, we are sorry that we have not fully met your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
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Andrew B.
Rating: 3 out of 5
following a purchase from 24/06/2024
Online sign in easy. Door access easy. Locker opening ok. Main difficulty is crowding. The space between the left side and right side kickers is too narrow. When one person is using their locker then nobody can pass by to another locker. This causes stress and some anger if someone is repacking their storage items.
Response from CITY-LOCKER Paris
Hello, Andrew Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Lisa M.
Rating: 3 out of 5
following a purchase from 20/06/2024
I never made it there! Can I get a refund?
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Eric F.
Rating: 3 out of 5
following a purchase from 07/06/2024
Accessibility could be described a bit better, with photos, maybe?
Response from CITY-LOCKER Paris
Hello, Eric Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Kara V.
Rating: 3 out of 5
following a purchase from 16/06/2024
Very good concept. We used it just for a half day and checking in was very fast and easy. We were lucky there were other people, because the code did not always work on the door.
We typed it in correctly but the door did not open. The people before us also had this issue. The door did not open with them.
Please check this :)
Response from CITY-LOCKER Paris
Bonjour Kara we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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ANDREY S.
Rating: 3 out of 5
following a purchase from 08/06/2024
Basically, the service works fine - guidance is clear, location is within a walking distance from both railway stations. The only thing misleading is the price - one would expect that 15 euros is the price for overnight keeping while in fact it's 15 euros for one day no matter when one drops the luggage and another 15 euros even if you collect at 08.00 in the morning! I would not use such expensive storage if it would be possible to find another storage with early collection time (before sqay 09.00)/
Response from CITY-LOCKER Paris
Hello ANDREY, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
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richard D.
Rating: 3 out of 5
following a purchase from 06/06/2024
It was not as close to the station as I expected….!
Response from CITY-LOCKER Paris
Hello richard, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
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Marie-Christine H.
Rating: 3 out of 5
following a purchase from 31/05/2024
Satisfied with customer service
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
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Audrey B.
Rating: 1 out of 5
following a purchase from 06/06/2024
very poorly signposted overpriced location
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Response from CITY-LOCKER Paris
Hello Audrey, Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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Kai B.
Rating: 3 out of 5
following a purchase from 07/06/2024
Wir haben noch nicht einmal 2 Koffer in das Fach bekommen. Daher mussten wir noch ein zweites Fach dazu buchen. Ab 2 € ist lachhaft 15€ pro Fach. Dafür dann einfach zu teuer.
Response from CITY-LOCKER Paris
Hello , Thank you for using our service. The locker size is clearly indicated on our website as well as the number of luggage it can feat. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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Armando T.
Rating: 3 out of 5
following a purchase from 29/05/2024
A little complicated to access the location, and deciphering how to open the door and the lockers ... It can use a hotline phone number to call someone on the fly...
Response from CITY-LOCKER Paris
Hello, Armando Thank you for your message , We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
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Marine G.
Rating: 3 out of 5
following a purchase from 02/06/2024
The city locker is very practical and conveniently located. On the other hand, it's still expensive: €15 a day for 1 locker... but it's worth it when there's more than one.
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Bige T.
Rating: 3 out of 5
following a purchase from 27/05/2024
When we tried to get back our luggage we couldn't open the locker even we entered the correct pin code. We tried several times but it didn't open and we were in a rush to catch our train. It was very stressful, it was opened after 4th or 5th try. You should check their function frequently since there is no one working at the branch.
Response from CITY-LOCKER Paris
Hello, Bige Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have you called the hotline to get some help? You have an assistance 7/7 from 8am to 10 pm Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Jeanine J.
Rating: 1 out of 5
following a purchase from 22/05/2024
Our locker was open when we arrived. There was a sign that said: don’t use it if the locker is already open. So we were insecure if we should use it and wanted to contact the number. but when we called, it said that this number doesn’t exist. In the end we did not use it as went to the hotel as this whole company seemed a bit shady to us. It was also weird that only our locker was open. A real bummer as we lost time and money.
Response from CITY-LOCKER Paris
Hello, Jeanine Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Ekaterina M.
Rating: 3 out of 5
following a purchase from 15/05/2024
easy to find, but breaks down from time to time; broke down when we arrived, but fortunately the technician was already on site. Neither the front door nor the locker opened properly, but fortunately everything worked fine in the evening.
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Response from CITY-LOCKER Paris
Hello, Thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
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Rafayel S.
Rating: 3 out of 5
following a purchase from 15/05/2024
Expensive, compared to alternatives at the station
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Response from CITY-LOCKER Paris
Hello Rafayel, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
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Hervé L.
Rating: 3 out of 5
following a purchase from 12/05/2024
I've always had no problems using this service.
I hadn't used it for many months, and I was just surprised to see the rate increase so much, that's the only small negative point.
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Response from CITY-LOCKER Paris
Hello Hervé, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
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Gabriele T.
Rating: 3 out of 5
following a purchase from 18/05/2024
No possibile to pay only for half day
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Annchristine H.
Rating: 3 out of 5
following a purchase from 10/05/2024
Locker smaller than expected, could just fit one larger suitcase and two small ones into the locker.
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Jens P.
Rating: 3 out of 5
following a purchase from 09/05/2024
Works well, no complications. Place ist very very very narrow
Response from CITY-LOCKER Paris
Hello, Jens Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service but not sure what you were expecting? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Maria M.
Rating: 3 out of 5
following a purchase from 12/05/2024
Locker did not open first 3 times. I was careful entering numbers. A bit rundown.
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Karl I.
Rating: 3 out of 5
following a purchase from 04/05/2024
The scheme is clever and useful but the realization is anything but intuitive. Simply figuring out how to open the door puzzled everyone we saw there. We also could have very easily used just one locker and that would have made the expense easier to justify, but the app asks you how many bags you have rather than, how much room you need. Overall, it was very useful even if a bit expensive.
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Stephanie P.
Rating: 3 out of 5
following a purchase from 30/01/2024
Clear instructions and easy to use. Lockers were smaller than expected
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Jin Q.
Rating: 3 out of 5
following a purchase from 02/05/2024
Ok, but quite expensive
Response from CITY-LOCKER Paris
Hello Jin, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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Roan T.
Rating: 3 out of 5
following a purchase from 30/04/2024
Enough space in the locker. 10 minutes walking from the station.
Response from CITY-LOCKER Paris
Hello, Roan Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Florie P.
Rating: 1 out of 5
following a purchase from 27/04/2024
Nothing to say about the site... But I'm very skeptical about the geographical location of some citylockers!
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Response from CITY-LOCKER Paris
Hello Florie Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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Iban P.
Rating: 3 out of 5
following a purchase from 25/04/2024
The price for a whole day is fine, but it would be a good idea to set a price per hour or some, others give you that chance. If you need couple of hours or little more, is too expensive.
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Toni F.
Rating: 1 out of 5
following a purchase from 20/04/2024
Info available is like rhe locker is very close to the train station butnit is not. I would not chose it if iha known before
Response from CITY-LOCKER Paris
Bonjour the location as well as a map indicated clearly the distance and average time to reach it.
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Ute L.
Rating: 3 out of 5
following a purchase from 05/04/2024
Map with location would be helpful
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We just want to remind you that a map is either on the website and on your booking confirmation Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Marie H.
Rating: 1 out of 5
following a purchase from 18/04/2024
One of our booked lockers did not work, so we paid 15€ for nothing
Response from CITY-LOCKER Paris
Bonjour We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Alfredo D.
Rating: 1 out of 5
following a purchase from 19/04/2024
We couldn't take the suitcases, the system blocked. We have them but we missed an automatic recording
Response from CITY-LOCKER Paris
Bonjour Alfredo We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Diego R.
Rating: 3 out of 5
following a purchase from 09/04/2024
Está muy bien, pero el espacio es muy pequeño debería haber sillas baño y algo para cargar el móvil las taquillas no dan mucha sensación de seguridad
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Carine L.
Rating: 3 out of 5
following a purchase from 13/04/2024
I had trouble finding my way out of the garre. So we walked for a long time. Small space, not very practical when several customers are there at the same time. When we left, another customer found suitcases in the locker he'd reserved. We gave him ours.
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Response from CITY-LOCKER Paris
Hello, Carine Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Louis S.
Rating: 3 out of 5
following a purchase from 17/02/2024
Royal location.
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Juliana C.
Rating: 3 out of 5
following a purchase from 12/04/2024
Had we only rented 1 locker, the review would be 4 stars but since we rented 2 and only 1 worked and I haven't been able to be refunded yet, I'm rating 3 stars because it is a great service to tourists. I just sent an email to [email protected] and hope to hear back and be refunded and I'll be happy to edit this review. Thank you!
Response from CITY-LOCKER Paris
Hello, Juliana Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The refund has been done. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Rolande L.
Rating: 3 out of 5
following a purchase from 02/04/2024
Very practical but too expensive
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Response from CITY-LOCKER Paris
Hello Rolande, thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our Citylockers and wish you a good day!
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Brendan M.
Rating: 1 out of 5
following a purchase from 02/04/2024
I paid for the locker and then waited for the email for the code to use which didn't arrive. I email and phoned but still no reply.
i then went direct to the locker and paid again to use it. Therefore my advise is not to pay for it on line and just go direct to the locker and pay. otherwise you will pay twice. I would still like my money back for the first payment.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had but after checking your customer's information it appears that the given information (email) could have been wrong; that is may be why you did not received your codes; We wish to remind you that you that as per our general terms and conditions it is under your responsability to be sure to provide a valid email and phone number otherwise we cannot send you the codes. We only have 1 booking from you Please get in touch with [email protected] to have more information.
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Thomas H.
Rating: 3 out of 5
following a purchase from 28/03/2024
door was difficult to open due to technical issue
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Heiner S.
Rating: 1 out of 5
following a purchase from 28/03/2024
vois la bas
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