CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 31/10/2022
I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2022
Super convenient and very central.
But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/10/2022
We had to Pay 3 times beacuse the page change the mail automatically after we confirmed another one, the mail with the pin code never arrive the first 2 times even though we paid them terrible sistem !!!!!
Response from CITY-LOCKER Paris
Hello Before leaving us such a notice, it may be a good idea to contact the hotline that could have caused this incident. But you have chosen not to contact us and let your anger be expressed here We will not do the same things and we will do the checks and contact you directly We have just checked and your statements are false, there is only one payment and one order.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2022
Hello, The idea is great but in practice the door code that city locker gave me was not used to open the door and it was impossible to reach them via the hotline or the contact on the door. All I got was a looped recording. Fortunately another person arrived after me and she had the right code to open the door. So my reservation was correct, since I was then able to open the locker inside.
We should have another solution for the code problem, otherwise we end up with a suitcase that we have to lug around all day, even though we had paid for a service in advance.
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Response from CITY-LOCKER Paris
When you call the hotline, you will automatically receive a text message to which you must reply Our hotline will be able to help you ;)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2022
Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/10/2022
The box was broken and we had to use a lace to keep it closed. The phone for inquires didn't work. Also the vending machine didn't give us the products paid. A bad experience and a waste of time.
Response from CITY-LOCKER Paris
Hello Monica, We are sorry that you had a bad experience with one of our locker. However, our hotline is totally reachable to help you when you have a problem with a locker. It's unfortunate that you did not try to call our assistance. Have a good day from the City Locker's team.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/10/2022
Site was ok although old
Response from CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/10/2022
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/10/2022
The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.
Response from CITY-LOCKER Paris
Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/09/2022
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Response from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/09/2022
No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker
Response from CITY-LOCKER Paris
hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/09/2022
15€ from 8:00 to 20:00 is too expensive
Response from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/09/2022
The locker is broken and they can’t refund 15$ for me
Response from CITY-LOCKER Paris
Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/09/2022
The system is very good: easy, clean and fast. I don't rate with 5 because we had some problems going into tle place, It was very hard to open the main door using the numeric keyboard. Maybe it has broken.
Despite this, I'll use it again for sure because I like very much the system.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/09/2022
Expensive. Enough alternatives for Future.
Response from CITY-LOCKER Paris
Hello Lukas, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2022
Не смогла открыть бокс и оставить свой багаж
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Response from CITY-LOCKER Paris
Hello Наталья, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per luggage. We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 18/09/2022
The location is quite scary for a firsttimer in Paris, just getting off the train, there are lots of colored people standing and walking around on the way to the locker. The place seems to be little India or something. The lockers are alright, enough for our 3 small luggages
Response from CITY-LOCKER Paris
Hello thank you for your message We are not responsible for the neighborhood life of the places where we are established. We're here to meet needs like yours when you find us. Rest assured the neighborhood is safe, we have never had any problems with our neighbors
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/09/2022
System worked well except the opening times are inconvenient and customer service was not very helpful.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 10/09/2022
Good service, but it should state the size of lockers. I booked much more space than I really needed.
Response from CITY-LOCKER Paris
Hello thank you for your message The size of the lockers is indicated on the site on the first page and on the reservation page... W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 15/09/2022
Booking the locker worked smooth. The lockers itself were large enough. The locks itself that close the locker door looked simple and easy to brake down.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/09/2022
Useful in the city and easy to access but the description was inaccurate, it said three pieces of luggages would fit, hardly fit one luggage and a bag.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/09/2022
It is quite pricy, 12 euros for one day. If you are in transit and literally want to leave your suitcase for a couple of hours, you still need to pay the full daily rate.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 11/09/2022
No customer support after 10pm and the lockers can't be operated even if you're in the premises sometimes. Had a horrible experience , couldn't operate the locker and had to change all my flights. Was told by security that police will be called on me. They charged me an extra days stay because their locker won't open on time. Cost me 300 euros to change all my travel plans. Can't recommend at all.
Response from CITY-LOCKER Paris
Thank you for your message. Let's remember the truth. As soon as you place your order, you know the opening hours (8 a.m. to 10 p.m.). For the security of the premises and the luggage present in the lockers, we want security to be optimal. You preferred to come at closing time it's your choice but you knew there was a risk when you arrived at the door at 9:59 p.m. and 33 seconds the hour is the hour, after the hour it is not the hour anymore Our security service has asked you to leave the room because the alarm has gone off and has warned you that the Police will intervene because the alarm is ringing... This story is less Hollywood than yours, but it aims to tell the truth.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/08/2022
Terrible.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2022
Hello Not satisfied because I had 2 large suitcases / luggage The rental ad makes it seem that you can put 2 to 3 I was able to put only 1, I had to re-rent In addition You are not clear on the price per day. It's 12€/day / it's expensive for 3 days It's not negligible when you rent for 3 days and book online in advance I regretted I preferred to book directly at the SNCF station / you can properly fit the 2 large suitcases and luggage.
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Response from CITY-LOCKER Paris
Hi Joëlle, On the website it says From 2€, you have access to the information on the website The price is 12.00€ or 15.00€/day per locker, depending on location, for one day (8:00-22:00) (15.00€/day on weekends and public holidays) For multi-day bookings, prices are on a sliding scale. Certain days benefit from special offers, down to 2€/day. For 3-day bookings, the 3rd day is 50% off. Locker sizes are clearly indicated as L 48 cm x H 61 cm x D 85 cm, and can hold up to 3 suitcases.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/07/2022
The idea is great, but too complicated to extend while you are not there and too expensive service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/08/2022
The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag
Response from CITY-LOCKER Paris
Hello thank you for your message I want to reassure you that the dimensions indicated on our site are the dimensions of our lockers. W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker. You should make sure that your luggage(s) will fit in this locker. Depending on the size of your luggage, you can store up to 3 cabin suitcases in 1 locker.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2022
The service is good, but the cost of 15 euros for 5 h 30 of deposit seemed high to me. Could a sliding scale be considered for a few hours rather than a few days?
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Verified Buyer
Rating: 3 out of 5
following a purchase from 19/08/2022
Late response
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 18/08/2022
Wi-Fi wasn’t work and we can’t go inside for a long time
Also was little bit garbage in it
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2022
Didn't work
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Response from CITY-LOCKER Paris
Hello Pedro, Our hotline is available from 8 a.m. to 10 p.m. every day to answer your questions and help you in case of difficulty. In the event of a technical problem, our hotline can help you open your locker or send you a technician.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/08/2022
It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/07/2022
Als ich das Gepäck um 18 Uhr abholen wollte ging der Locker nicht auf. Bei der angegebenen Telefonnummer hörte man ein Tonband. Einfach stressig
Response from CITY-LOCKER Paris
thank you for your message Gabriele We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/08/2022
Locker was safe due to double key protection (one at the door and one for the locker)
Price was too much (it costs 15 €) per day
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2022
Priceless
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Response from CITY-LOCKER Paris
Hi Valérie, On the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/07/2022
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Response from CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage :) The google link you have on your booking confirmation helps you find the location.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/07/2022
We had to climb the stairs from East Station. It was very hard for us.
Response from CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/07/2022
Too expensive. Close to the station and big lockers.
Response from CITY-LOCKER Paris
Hello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 27/07/2022
Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
Response from CITY-LOCKER Paris
Hello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
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