Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2 and 3 stars

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Verified Buyer

Published on 07/03/2022 à 18h36 following a purchase from 02/03/2022

The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.

Response from CITY-LOCKER Paris Published on 15/03/2022

Hello the price is well indicated on our site when you book. Our rates are decreasing and can reach 2€. In a locker you can put 3 cabin suitcases

Verified Buyer

Published on 07/03/2022 à 17h49 following a purchase from 18/09/2021

the door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it

Verified Buyer

Published on 07/03/2022 à 15h14 following a purchase from 26/11/2021

Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.

Verified Buyer

Published on 07/03/2022 à 14h28 following a purchase from 06/02/2022

Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day

Verified Buyer

Published on 07/03/2022 à 14h00 following a purchase from 09/02/2022

the code didn't work so we had to call and wait

Verified Buyer

Published on 07/03/2022 à 12h54 following a purchase from 07/02/2022

It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.

Verified Buyer

Published on 07/03/2022 à 12h48 following a purchase from 16/10/2021

Problems with the codes

Acheteur Vérifié

Published on 07/03/2022 à 11h51 following a purchase from 29/12/2021

The individual code for each locker is the locker number, which isn't very secure. So anyone who knows this trick can reserve a locker and go and open the others.

Translated reviews

Response from CITY-LOCKER Paris Published on 07/03/2022

Hello, I would like to reassure you that the service is 100% secure. The codes are unique per locker and per day. We change all the codes every day. It is therefore impossible to open another locker.

Acheteur Vérifié

Published on 07/03/2022 à 11h43 following a purchase from 01/11/2021

We made the mistake of booking two places and contacted the agency right away but they didn't agree to give us a refund...

Translated reviews

Response from CITY-LOCKER Paris Published on 07/03/2022

Hello, Our website does indicate the sizes of the lockers and when validating your order you also validate the general conditions of sale which indicate that in your case the refund is not possible. Thank you for your understanding.

Acheteur Vérifié

Published on 06/03/2022 à 13h06 following a purchase from 25/02/2022

the people before us couldn't open the door, and without their help my locker would never have opened.

Translated reviews

Response from CITY-LOCKER Paris Published on 07/03/2022

Hello, thank you for your message, a telephone hotline is available from 8am to 10pm every day. Please do not hesitate to contact us if you encounter this type of problem.

Acheteur Vérifié

Published on 05/03/2022 à 13h56 following a purchase from 01/03/2022

I could not go to the locker because it is far from the Eiffel Tower and therefore can not give you my opinion except that they responded unfavorably to my request for refund.

Translated reviews

Response from CITY-LOCKER Paris Published on 07/03/2022

Hello, Thank you for your message. I would like to remind you that you contacted us via our hotline and by e-mail to inform us that you no longer had time to drop off your suitcases in the locker you had reserved. We are located at 29 rue de l'exposition 75007 Paris, a 5-minute walk from the Champs de Mars and the Eiffel Tower. In your case, we are unable to issue a refund as explained above. Thank you for your understanding.

Verified Buyer

Published on 03/03/2022 à 23h29 following a purchase from 22/02/2022

The price advertised was 2 Euros, the price we paid was 12... misleading info. Then, we couldn't unlock the lockers very easily. Luckily we are engineers and worked it out!