Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 3 and 4 stars

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Luc L.

Published on 22/11/2023 à 10h58 following a purchase from 11/11/2023

practical and easy

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Michael H.

Published on 19/11/2023 à 10h25 following a purchase from 10/11/2023

Everything worked out fine other than you have to press the buttons firmly in to open the doors

Lang Ha P.

Published on 19/11/2023 à 10h13 following a purchase from 14/11/2023

Clean lockers, safe place. However the size does not fit 4 x 24 inch suitcases. Only 2.
Also some are highly siruated which makes lifting heavy luggage bags into it very difficult.

Response from CITY-LOCKER Paris Published on 20/11/2023

Hello Lang Ha, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

José María G.

Published on 19/11/2023 à 09h42 following a purchase from 14/11/2023

Easy to use. Does not depend on an app

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Touret N.

Published on 18/11/2023 à 09h13 following a purchase from 13/11/2023

Lack of information inside (I had to help other customers)

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Pablo H.

Published on 17/11/2023 à 10h57 following a purchase from 13/11/2023

It could be cheaper because 15€ to leave the stuff is a bit expensive

Vivienne R.

Published on 16/11/2023 à 23h38 following a purchase from 12/11/2023

The setup is well organised and it was simple enough to access the facility.
I was struggling with a sore back on the day though, and I was very surprised when I discovered the locker was on the third level up. I had to hoist a 25kg suitcase up to head height with no-one to ask for help. I struggled and am a woman of medium to good strength. For someone less able this would be a show-stopper and make the service completely unusable.

Kevin M.

Published on 16/11/2023 à 12h37 following a purchase from 12/11/2023

Impractical code

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Response from CITY-LOCKER Paris Published on 16/11/2023

Hello #FIRSTNAME#, Thank you for using our service and for giving us your feedback. In our constant concern to improve our quality of service, could you please tell us if you have encountered any difficulties so that we can rectify any malfunctions and improve our service, and suggest a code format that you think would be more suitable and that would enable us to maintain the level of security we want to provide? Many thanks and we look forward to hearing from you at [email protected] and to seeing you again in one of our areas. We wish you a pleasant evening.

Anna D.

Published on 14/11/2023 à 22h17 following a purchase from 06/11/2023

Très bien

France P.

Published on 12/11/2023 à 12h28 following a purchase from 31/10/2023

The site is very well designed Easy to understand and book

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Sylvain B.

Published on 11/11/2023 à 21h12 following a purchase from 31/10/2023

Ergonomic.

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Sylvie R.

Published on 11/11/2023 à 10h49 following a purchase from 27/10/2023

Very easy to order

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Saran B.

Published on 10/11/2023 à 22h58 following a purchase from 02/11/2023

Too expensive. Should have more options for size of lockers.

Response from CITY-LOCKER Paris Published on 11/11/2023

Hello, Saran Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Catherine C.

Published on 10/11/2023 à 15h46 following a purchase from 31/10/2023

This is a safe place to leave your luggage; codes worked well. We took a metro from there to Chatelet as felt it would be too long a walk with our luggage. Would recommend this place.

Verified Buyer

Published on 05/11/2023 à 13h14 following a purchase from 05/06/2023

Good conditions, easy to work with. More see 2.

Deepak N.

Published on 05/11/2023 à 12h30 following a purchase from 31/10/2023

Smooth

Sarah T.

Published on 04/11/2023 à 09h51 following a purchase from 25/10/2023

Relatively easy to find, secure location. Easy to follow instructions for using the lockers. Would say the lockers don't fit 4 cases easily!

Petr M.

Published on 03/11/2023 à 17h56 following a purchase from 23/10/2023

Surprisingly expensive to leave a small backpack in a storeroom for 3 hours.

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Response from CITY-LOCKER Paris Published on 03/11/2023

Hello Petr, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or a maximum of 3.75€ per baggage for one day (8:00-22:00). Question: why use our service if you think it's too expensive? Our prices are clearly displayed so you can see immediately how much it's costing you? We look forward to hearing from you and wish you a pleasant day!

FUSAE A.

Published on 03/11/2023 à 07h17 following a purchase from 28/10/2023

The locker size was wide and easy to use.
The specified locker was easy to put at the bottom,but it was difficult to put heavy luggage at the top.
At the time of reservation,it is good to check the weight of the luggage.

Jürgen H.

Published on 01/11/2023 à 15h23 following a purchase from 16/09/2023

I have to enter the codes several times, that costs me a lor of time

Response from CITY-LOCKER Paris Published on 01/11/2023

Hello, Jürgen Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. As a reminder please dial your codes for the door as well as for the locker as it has been sent to you #xxxxxx# for the door and #xxxxxx#xx# for the locker In case of mistake you have to start from the beginning. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Armin K.

Published on 01/11/2023 à 12h09 following a purchase from 16/10/2023

It worked

Caroline F.

Published on 01/11/2023 à 11h03 following a purchase from 26/10/2023

Well located, practical. Keypad panel for typing codes a little tired, needs repeating a few times.

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Emma W.

Published on 31/10/2023 à 23h02 following a purchase from 23/10/2023

Easy to use, in a convenient location. Would be good if there were cheaper rates for a short length of time.

Ide N.

Published on 30/10/2023 à 12h10 following a purchase from 20/10/2023

Website is accessible and easy to use but the lockers are smaller than we were let to believe. There's no way a single locker can contain 4 normal-sized suitecases.

Laurence R.

Published on 29/10/2023 à 21h44 following a purchase from 25/10/2023

Fine

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Anna D.

Published on 29/10/2023 à 12h38 following a purchase from 25/10/2023

To get access to the lockers and to pay for the service you need a good internet connection which is very bad in this area. Lockers itself very good but the price is very high.

Florence P.

Published on 29/10/2023 à 11h42 following a purchase from 05/10/2023

The site is well designed and easy to use.

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Anna F.

Published on 27/10/2023 à 16h03 following a purchase from 23/10/2023

Einfache Bedienung, kurzfristige Buchung war möglich.

karen S.

Published on 27/10/2023 à 10h08 following a purchase from 22/10/2023

Very helpful possibility which I do recommend and would use again. It took some time to discover how to unlock the locker which is the only thing which I think could be improved (leave a visible sign for customers inside; the existing model wasn´t easy to find if you are in a hurry). Also, it would be nice if the entrance area would be tidier.

Maria Cristina C.

Published on 27/10/2023 à 07h39 following a purchase from 17/10/2023

Little dirtyserves what it iis made for

Response from CITY-LOCKER Paris Published on 28/10/2023

Hello, Maria Cristina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The inside of the lockers are cleaned every 2 days and the shop everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Amélie B.

Published on 26/10/2023 à 18h07 following a purchase from 17/09/2023

Lockers a little too small compared to the measurements on the site, but otherwise no worries!

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Johanna M.

Published on 24/10/2023 à 22h09 following a purchase from 19/10/2023

Very safe, easy to find, very close to the Notre Dame. Lockers are big eniugh.

Edgar P.

Published on 24/10/2023 à 11h00 following a purchase from 20/10/2023

la consigna es un poco mas pequeña de lo esperado, supuestamente caben 4 maletas de cabina, pero deben ser maletas muy pequeñas para que quepan correctamente, y aun así, entran justas

gioia B.

Published on 24/10/2023 à 09h47 following a purchase from 20/10/2023

Molto utile, poco chiaro

ane miren B.

Published on 23/10/2023 à 23h06 following a purchase from 14/10/2023

Very good situation and easy

Nikolaus I.

Published on 23/10/2023 à 09h57 following a purchase from 19/10/2023

The online reservation was easy and quick.

jacqueline D.

Published on 22/10/2023 à 16h13 following a purchase from 17/10/2023

Perfect location, easy to book. Although when I tried to add an extra night, I couldn’t, and didn’t find any information on it, so I had to move my things to a different locker.

monique T.

Published on 22/10/2023 à 15h51 following a purchase from 01/10/2023

We had to punch in the code three times and more to enter the premises on the way in and out, and to access the locker.

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Response from CITY-LOCKER Paris Published on 23/10/2023

Hello and thank you for using our service. The keyboard is indeed sometimes a little "capricious". Its replacement is programmed. We look forward to seeing you again at one of our City Locker locations.

Grigorios F.

Published on 22/10/2023 à 11h33 following a purchase from 17/10/2023

.....

Mae Tonette C.

Published on 22/10/2023 à 08h22 following a purchase from 04/10/2023

Easy to find. Difficult to open the locker. Had to try 5 times before it worked.