Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 3 and 4 stars

Reset filters
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/05/2023
It was convenient
Response from CITY-LOCKER Paris
Hello Shoko, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/05/2023
It was easy to book your service via the website. The emails arrived quickly and paying was fast.
Response from CITY-LOCKER Paris
Hello Axel, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2023
it was good
Response from CITY-LOCKER Paris
Hello, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/05/2023
The Citylocker facility works perfectly and is is very convenient. I rated four stars for two reasons: they advertise the locker as being able to accommodate 4 bags, we could hardly fit in 3 carry-on sized suitcases. Secondly, the 10PM closing time is too early. We were forced to travel and collect our bags mid-dinner.
Response from CITY-LOCKER Paris
Hello Zak, Thank you for using our service, for the moment for security reasons it is not possible to leave the shop open 24 hours a day, we are sorry. The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2023
Perfectly matches expectations, practical but the price is still high for a locker.
Translated reviews
Response from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2023
This entire enterprise provided an excellent service. It lacked one star becuz we stood outside not realizing that the procedure was done all online. We have ised other services like this that didn’t work online. Fortunately someone came along and explained.
Response from CITY-LOCKER Paris
Hello Linda, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2023
Very easy to use and excellent sized locker.
Response from CITY-LOCKER Paris
Hello Gail, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 29/04/2023
It's useful that you can put several bags in one storage. But unfortunately it's not big enough to fit cabin size bag as it was shown in gif promo - in vertical position
Response from CITY-LOCKER Paris
Bonjour Thanks for tout feedback and for using our service. The locker size can feet up to 4 cabin bags as shown on our website if they respecte the IATA luggage size of 55 x 35 x 20 cm as précisé on the website. It might be an information you have note notice. We hope we will have the pleasure to welcome you in one of our 6 locations in París. Have a good day
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/05/2023
Very conveniently close to both Gare de l'Est and Gare du Nord. The boxes are big enough for large cases and backpacks. Only the space in the room is limited and operating the locking mechanism is tricky.
Response from CITY-LOCKER Paris
Fabian Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 20/05/2023
Somewhat misleading. The GIF and website show 4 pieces of luggage. We had 3: 1 full size and 2 carry on. Took a look at the measurements. Didnt do the conversion. We had to get a second locker after we already booked the first. Couldn't add the second locker to the order. But if you order 2 to start, it's cheaper. 4 pieces of luggage lol yea right thats like mini carry ons. But you have to order one locker before you can see them. Travelling to paris is crazy with luggage so you're already exhausted, especiallyif you need a locker for some reason. We were going to Versailes in between 2 different airbnbs. Bait and switch.
Response from CITY-LOCKER Paris
Bonjour , merci d'avoir utilisé notre service, nous sommes désolés qu'il n'ait pas répondu à vos attentes. Il est possible de vérifier les mesures exactes sur notre site afin de les comparer avec vos bagages afin de vous assurer du nombre de casier dont vous avez besoin. Comme indiqué par le GIF et sur le site internet les casiers peuvent contenir 4 bagages cabines respectant la taille et le format international IATA de de 55 x 35 x 20 cm. Concernant les codes chaque client à une code différent pour chaque casier; un client ayant les codes du casiers 10 ne peut ouvrir le 15 en changeant uniquement les 2 derniers chiffres. En espérant voir répondu à vos questions et apporté les précisions nécessaires à vos questions Au plaisir de vous revoir dans l’une de nos consignes à bagage parisiennes.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2023
Intuitive site
Translated reviews
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2023
Good navigation, clear and well structured. Too bad the real price is only displayed at the end. From 5€ we actually pay 15€.
Translated reviews
Response from CITY-LOCKER Paris
Hello Samuel, Thank you for your opinion, On the site it says from 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day. We wish you an excellent day and hope to see you soon in one of our CityLockers.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/05/2023
Worked well and convenient location. Front door just a bit sticky to open.
Response from CITY-LOCKER Paris
Hello Maureen, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/05/2023
Use City Locker for the first time. A little confusing for the first time. Once in I was disappointed about the size of the locker. No mention was made of the size. We could only fit one big suitcase in one. Had to book another. Tried calling the number but was immediately disconnected. Please tell the people the size.
Response from CITY-LOCKER Paris
leo Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website with pictures en size in inch and cm, as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2023
Unless I'm mistaken, it's not possible to order by the hour, or at least for a period of less than 24 hours.
15 € for 4 hours is a lot of money.
Translated reviews
Response from CITY-LOCKER Paris
Hello Xavier, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/05/2023
We were 7 persons stopping just a few hours in Paris on our way to CDG. 6 pcs of medium sized suitcaseses + 1 soft bag and we needed 4 lockers at a total price of € 60.
We all thought the price was extremely high but we had no other option.
At the end it all worked out well, but the some of the codes to open the lockers I had to put in several times before they opened.
All in all - good that this option was available, but too expensive and a bit tricky and time-consuming.
There should be options that are cheaper for shorter periods of time.
Response from CITY-LOCKER Paris
Cathrine Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/05/2023
Very easy, we had no problem. There should be more around the city
Response from CITY-LOCKER Paris
Hello Isabel, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/05/2023
This place needs better signage. It is very confusing to drop off luggage if you haven’t done it before. The sign should say. 1. Use door passcode. 2. Use locker passcode. You will not be able to open your locker unless you h add be used the door code first.
Response from CITY-LOCKER Paris
Jennifer Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
El servicio y el sistema es práctico. Lo único que el precio para solo unas horas me pareció muy elevado y La ubicación no es tan próxima a opera como indican
Translated reviews
Response from CITY-LOCKER Paris
Hello Jose, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. Regarding the localisation of our storage, the adress is clearly indicated on our website, on Google Maps, our storage is at 7 min by walk to Opéra. We wish you a very good day and we hope to see you again in one of our storages very soon.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Convenient system for booking and access with codes. On the other hand, baggage claim at 10 p.m. at the latest is restrictive. 11 p.m. would be better.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
the locker is convenient, however it is not located near the chatelet les halles station, but about a 20 minute walk from the station.
Response from CITY-LOCKER Paris
Bonsoir, thanks for using booking and for using our service. According to google map we are around 10MN walking distance from Chatelet les Halles depending of course on which exit you take when arriving and the number of luggage you have as this can increase your walking time as it's not convenient to walk in Paris with luggage. We hope we will welcome you again in one of our 6 locations in Paris. Have a nice evening and we hope you do enjoy your stay in Paris.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/04/2023
Good service for travellers, but could be a bit more secure. With the external building door broken, our bags were only protected by the locker locks.
Response from CITY-LOCKER Paris
Bonjour Suzanne Thanks a lot for your message and for using our service. We had a problem with the door the day you used our service; to precise your luggage are also under video so that we can check 24/24 what happened in the shop. Thanks a lot and once again sorry for the problem.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/05/2023
Process was relatively easy to order and pay for the lockers. I wish that they provided better information regarding what would fit in each locker. I had to rent a third when I got there because my luggage didn’t fit in the lockers I pre ordered- a little stressful!
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2023
Easy-to-use site, codes sent quickly
Translated reviews
Response from CITY-LOCKER Paris
Hello Nathalie, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2023
It's a shame that the introductory price of 2 euros reveals a number of conditions, with a 12-euro charge when you pay!
Translated reviews
Response from CITY-LOCKER Paris
Hello Nathalie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/05/2023
I can’t give a rating. I pre booked and paid for the locker, but the RER train stranded us before we ever got there so we didn’t get to use it.
Response from CITY-LOCKER Paris
Hello Michael, We are sorry that you weren't able to use our lockers, However, we don't understand this rating if you haven't use our lockers. We hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/05/2023
Had to put the code in a few times as some of the buttons were a bit glitchy at this location but all in all it was a success and very helpful for us. Would definitely recommend.
Response from CITY-LOCKER Paris
Hello Alaya, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/05/2023
Good. No problems.
Response from CITY-LOCKER Paris
Hello Jordi, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2023
Very good in terms of safety but super expensive... 15€ for 2h is enormous
Translated reviews
Response from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/05/2023
Quite next to Opera Metro stop. Very confortable and functional service. Secure and fast. Good price. I recommend
Response from CITY-LOCKER Paris
Hello Samuele, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2023
Overall is pretty good opportunity to leave your luggage for a couple of hours. The lockers look a little bit smaller but all the dimensions are clearly indicated on the website. A bit overcrowded.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/01/2023
Little hapd to get there.
But helpful for us when we can't check in the hotel yet or after check out,I really appreciate,
Response from CITY-LOCKER Paris
Hello Itsu, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2023
Fine
Translated reviews
Response from CITY-LOCKER Paris
Hello Emilie, we would like to thank you sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2023
Teilweise ist eine Mehrfacheingabe der Codes nötig, sonst aber alles bestens!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/05/2023
Safe, efficient, clean albeit a bit too pricey for a few hours.
Response from CITY-LOCKER Paris
Hello Ian, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker, regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :) We hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2023
Very easy access to the locker and very well situated in town.
Response from CITY-LOCKER Paris
Hello Beatriz, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2023
Nothing to say about the service. But very expensive for my taste.
Translated reviews
Response from CITY-LOCKER Paris
Hello Isabelle, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2023
I didn't like the compulsory data sharing for baggage drop-off. Possible improvements for the mobile version.
Translated reviews
Response from CITY-LOCKER Paris
Hello Florian and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we will take your feedback into account. Regarding the collection of data these meet the law in terms of RGPD and are necessary for us to send codes and to ensure the security of your luggage. Thank you for using our service and we look forward to seeing you again.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/04/2023
Good prices, everything worked well. Location was central but a bit difficult to find. Will surely use again.
Response from CITY-LOCKER Paris
Hello Raya, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
At first when I arrived at your site with my suitcase I couldn't open the door to your site with the code I had received by e-mail.Another kind tourist opened the door for me.For the rest I had no problems.
Translated reviews
Response from CITY-LOCKER Paris
Hello Herman, Thank you for sharing your opinion. We're sorry you had a problem with the door when you visited our locker. If you have any questions, please do not hesitate to contact our hotline for assistance on 01 44 59 84 04. The CityLocker team wishes you a pleasant day and hopes to see you soon in one of our lockers.